Job summary
We have exciting opportunities to work within our HR Workforce Information and ESR Team as a Workforce Information Officer supporting the team in providing Employee Staff Record updates, e-Expenses and workforce data analytics . We are looking for an organised, motivated, and enthusiastic individual. If this sounds like you and you are looking for a new challenge and an opportunity to learn new skills, this may be the job for you. The role is based at St Catherine's Health Centre, Birkenhead, working Monday to Friday.
Main duties of the job
The successful candidate will report directly to the Workforce Information & ESR Team Leader and will work alongside colleagues in the Workforce Information and ESR Team, with the Recruitment Team and the wider HR Team, using bespoke systems such as ESR and TRAC.
On a day-to-day basis the successful candidate will provide front line advice and guidance to managers undertaking ESR related activity, Support the Recruitment and Workforce Information Manager, Workforce Information and ESR Team Leader and wider team with the implementation of several projects by completing and supporting data cleanse activities, processing email and telephone queries, running standard reports and processing transactions submitted by managers for employee changes.
As an ambassador for our team, the successful candidate must have excellent communication skills and a strong customer service focus, with the ability to demonstrate attention to detail and be able to work as part of a diverse and inclusive team. The ability to prioritise and manage your own workload is essential. Previous experience of working with systems and a solid knowledge of Microsoft packages would be an excellent foundation for taking on this role, however full training will be given and a can do attitude with a willingness to learn is just as important.
About us
Wirral Community Health and Care NHS Foundation Trust is an innovative organisation characterised by compassion, openness, and trust and this is evident in our recent CQC rating of Good with areas of Outstanding. We foster a supportive, inclusive, and collaborative approach to relationships with the other teams within the Trust, understanding that this indirectly impacts on the quality of patient care and supports our teams to deliver great care to our communities.
The Workforce Information and ESR team works collaboratively with the Recruitment team under the guidance of the Recruitment and Workforce Information manager. We are currently a small team of seven individuals, who pride ourselves on our friendly and helpful attitudes and our ability to cross cover and support each other.
Job description
Job responsibilities
Please read through the job description and person specification carefully before you apply and ensure your application is tailored accordingly, we would particularly like to hear about how you approach learning a new skill, whether this has been in the workplace or a new hobby - we look forward to receiving your application.
Please be aware that this vacancy may close early should a high number of applications be submitted.
Job description
Job responsibilities
Please read through the job description and person specification carefully before you apply and ensure your application is tailored accordingly, we would particularly like to hear about how you approach learning a new skill, whether this has been in the workplace or a new hobby - we look forward to receiving your application.
Please be aware that this vacancy may close early should a high number of applications be submitted.
Person Specification
Qualifications and Professional Training
Essential
- Good level of general education to GCSE standard or equivalent
- Evidence of studying for or achieving ECDL or equivalent qualification / experience
- Evidence of statistical or numerical skills (e.g. minimum mathematics GSCE Level or equivalent work experience)
Experience and Knowledge
Essential
- Experience of working with Oracle (or similar) data based systems and dealing with complex data
- Working in a busy office environment
- Experience of working within a HR environment
- Maintaining computerised and manual filing systems
- Experience of using Microsoft Office in particular Word and Excel.
- General office duties e.g. filing, photocopying and faxing
- Ability to type up routine correspondence accurately and efficiently
- Experience of data input using database systems
Desirable
- Knowledge of Trac applicant management system
- Knowledge or experience of NHS or similar public sector organisation
Skills and Attributes
Essential
- Organisational skills and ability to manage own workload and prioritise work
- Clear and accurate written and verbal communication skills
- Working accurately and paying attention to detail
- A commitment to quality and standardisation / consistency in procedures, processes documentation
- Ability to analyse a wide range of information and identify errors or issues requiring further investigation with the aim to problem solve and resolve queries
Personal Qualities
Essential
- Works well within a team
- Excellent initiative
- Ability to maintain confidentiality at all times
- Ability to work under pressure
- Tact, diplomacy and an ability to relate to all levels of staff and outside contacts
Person Specification
Qualifications and Professional Training
Essential
- Good level of general education to GCSE standard or equivalent
- Evidence of studying for or achieving ECDL or equivalent qualification / experience
- Evidence of statistical or numerical skills (e.g. minimum mathematics GSCE Level or equivalent work experience)
Experience and Knowledge
Essential
- Experience of working with Oracle (or similar) data based systems and dealing with complex data
- Working in a busy office environment
- Experience of working within a HR environment
- Maintaining computerised and manual filing systems
- Experience of using Microsoft Office in particular Word and Excel.
- General office duties e.g. filing, photocopying and faxing
- Ability to type up routine correspondence accurately and efficiently
- Experience of data input using database systems
Desirable
- Knowledge of Trac applicant management system
- Knowledge or experience of NHS or similar public sector organisation
Skills and Attributes
Essential
- Organisational skills and ability to manage own workload and prioritise work
- Clear and accurate written and verbal communication skills
- Working accurately and paying attention to detail
- A commitment to quality and standardisation / consistency in procedures, processes documentation
- Ability to analyse a wide range of information and identify errors or issues requiring further investigation with the aim to problem solve and resolve queries
Personal Qualities
Essential
- Works well within a team
- Excellent initiative
- Ability to maintain confidentiality at all times
- Ability to work under pressure
- Tact, diplomacy and an ability to relate to all levels of staff and outside contacts
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
