Administrative Officer

Wirral Community Health and Care NHS Foundation Trust

The closing date is 11 May 2025

Job summary

To work as part of a team to receive telephone calls from patients who wish to book appointments via The Central booking team.

To support the Out of Hours service and the Teletriage team.

To provide admin support for the several Community Services throughout the Trust. To provide various reception cover including Eastham Walk - In Centre.

Accurate record data on computer systems.

Main duties of the job

Receive telephone calls from patient/service users to book clinic appointments and deal with general enquiries.

Receive telephone calls from health care professionals to support the Out of Hours service.

Call backs to patients to confirm appointment times/attendance.

Responsible for booking patients into services within the division.

To provide admin support for community services

About us

Wirral Community Health and Care NHS Foundation Trust has been rated as Good by CQC (Dec 2023) with some outstanding areas.

As an aspiring outstanding Trust, we have numerous policies and procedures in place which provide standard organisational ways of working, in line with organisational objectives, relevant legislation and requirements. Policies allow for continuity and consistency within the Trust. Employees must abide by and adhere to all Wirral Community NHS Trust's policies, always.

Date posted

28 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pa, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

844-7144612

Job locations

St Catherine's Health Centre

Derby Road

Birkenhead

CH42 0LQ

Job description

Job responsibilities

The Central booking service operates 7 days a week, 365 days a year 8am 8pm.

We provide call handling / reception and administrative support within the division. Staff are required to work closely with Management as well as associated clinicians to ensure patients wellbeing and experience is of the highest standard.

Job description

Job responsibilities

The Central booking service operates 7 days a week, 365 days a year 8am 8pm.

Person Specification

Qualifications and professional training

Essential

NVQ Level 2, GCSE Level or equivalent experience
Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

Experience and knowledge

Essential

Previous experience of dealing with the public and taking telephone enquiries
Experience of accurate data inputting

Desirable

Experience using IT software - System 1

Skills and attributes

Essential

Good oral and written communication skills with people from a wide variety of backgrounds

Desirable

Ability to work under pressure and meet tight deadlines
Good organisational skills

Personal qualities

Essential

Compassionate
Flexible
Ability to use own initiative but also understands the need to seek advise when necessary

Person Specification

Qualifications and professional training

Essential

NVQ Level 2, GCSE Level or equivalent experience
Demonstrable working knowledge of Microsoft packages including Word, Excel and Outlook

Experience and knowledge

Essential

Previous experience of dealing with the public and taking telephone enquiries
Experience of accurate data inputting

Desirable

Experience using IT software - System 1

Skills and attributes

Essential

Good oral and written communication skills with people from a wide variety of backgrounds

Desirable

Ability to work under pressure and meet tight deadlines
Good organisational skills

Personal qualities

Essential

Compassionate
Flexible
Ability to use own initiative but also understands the need to seek advise when necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.