Job summary
The Business Operations Service, part of Wirral Community and Care NHS Foundation Trust, is seeking a dynamic, flexible and highly motivated individual with a passion for business and service improvement.
The post is fundamental for leadership and service delivery across our organisation, and recognises the complexity of the services delivered by the Trust. The post holder will be responsible for supporting operational delivery and leadership to localities and for supporting strategic leadership, with visibility at service level.
Main duties of the job
The Senior Business Support Manager will support Wirral Community Health and Care Services in delivering Business Plans, including work on developing new initiatives whilst supporting optimal delivery of current service performance.
The post holder will work with the Service Leads to identify and support growth with implementation of pilot projects and new services as well as working on tender submissions, something that is becoming increasingly relevant and highly important.
Part of the role will also include working alongside the Clinical Management Team, HR, Finance and Business Intelligence, focusing on achievement of efficiencies/CIP within the services, supporting the Annual Business Planning Cycle of the Services and supporting the service lead with optimising and managing service budgets.
A fundamental part of this post is the ability to work across multiple projects simultaneously to tight deadlines.
If you feel you have the skills, knowledge, drive and enthusiasm for this exciting post please apply.
If you have require further information about this post please contact Craig Redmore Business Manager
craig.redmore@nhs.net
Tel:07503 933784
About us
Our values
At Wirral Community NHS Foundation Trust..
Compassion
Supportive and caring, listening to others.
Open
Communicating openly, honestly and sharing ideas.
Trust
Trusted to deliver, feeling valued and safe.
Job description
Job responsibilities
As a member of the organisation the post holder will:
- Own individual responsibilities and share team objectives.
- Lead or contribute to creating improvement, transformation and innovations of services.
- Contribute to creating a work environment that is marked by pride, enthusiasm and collaboration.
- Contribute to financial performance and target delivery.
- Lead by action and inspire others acting as role model, demonstrating the leadership behaviours and values identified by WCFT.
- Communicate positively and effectively.
- Actively give and receive feedback in a constructive manner.
- Be adaptable, work with integrity and be trustworthy.
- Show consistency, courage and resolve in the pursuit of the vision and aims of WCFT.
- Actively contribute to improving the health and wellbeing of the populations that is served.
- Provide business support to the Business Manager of the division
- Work closely with the business manager in the production of business, operational and strategic plans
- Contribute to the development of the business operations team within the division
- Partake in negotiations with commissioners in developing service level agreements and contracts within the division
- Manage the development of business cases in terms of key elements such as risk management, governance arrangements, capital applications and business processes
- Develop and implement processes and protocols to improve cost efficiency across the division
- Undertake specific project management work to support the ongoing development of the division
- Develop and monitor action plans for the delivery of new service developments, addressing and resolving any performance issues
- Work with the business unit team to analyse and report on activity data and information
- Develop and maintain database of performance indicators across the division
- Develop and maintain workforce planning with the Business Manager
- Monitor activity and other performance indicators, addressing variances when they occur
- Oversee delivery of specific projects, assessing timescales and financial performance
- Ensure that agree service developments reflect the need to demonstrate high quality service provision and compliance with appropriate standards
- Develop robust costings and budget setting in the development of business cases and projects
- Contribute to delivering financial balance and Cost Improvement Programmes within the division
- Contribute to the identification of opportunities for income generation and working collaboratively with other agencies
- Contribute to the development of a programme of training to enable admin staff within the division develop skills.
- Contribute to the development and implementation of the divisions communication strategy
- Deputise for Business Manager as required.
- These duties and responsibilities are neither exclusive nor exhaustive and management reserve the right to require staff to undertake other duties and responsibilities consistent with the grade of the post in consultation with the post holder.
Job description
Job responsibilities
As a member of the organisation the post holder will:
- Own individual responsibilities and share team objectives.
- Lead or contribute to creating improvement, transformation and innovations of services.
- Contribute to creating a work environment that is marked by pride, enthusiasm and collaboration.
- Contribute to financial performance and target delivery.
- Lead by action and inspire others acting as role model, demonstrating the leadership behaviours and values identified by WCFT.
- Communicate positively and effectively.
- Actively give and receive feedback in a constructive manner.
- Be adaptable, work with integrity and be trustworthy.
- Show consistency, courage and resolve in the pursuit of the vision and aims of WCFT.
- Actively contribute to improving the health and wellbeing of the populations that is served.
- Provide business support to the Business Manager of the division
- Work closely with the business manager in the production of business, operational and strategic plans
- Contribute to the development of the business operations team within the division
- Partake in negotiations with commissioners in developing service level agreements and contracts within the division
- Manage the development of business cases in terms of key elements such as risk management, governance arrangements, capital applications and business processes
- Develop and implement processes and protocols to improve cost efficiency across the division
- Undertake specific project management work to support the ongoing development of the division
- Develop and monitor action plans for the delivery of new service developments, addressing and resolving any performance issues
- Work with the business unit team to analyse and report on activity data and information
- Develop and maintain database of performance indicators across the division
- Develop and maintain workforce planning with the Business Manager
- Monitor activity and other performance indicators, addressing variances when they occur
- Oversee delivery of specific projects, assessing timescales and financial performance
- Ensure that agree service developments reflect the need to demonstrate high quality service provision and compliance with appropriate standards
- Develop robust costings and budget setting in the development of business cases and projects
- Contribute to delivering financial balance and Cost Improvement Programmes within the division
- Contribute to the identification of opportunities for income generation and working collaboratively with other agencies
- Contribute to the development of a programme of training to enable admin staff within the division develop skills.
- Contribute to the development and implementation of the divisions communication strategy
- Deputise for Business Manager as required.
- These duties and responsibilities are neither exclusive nor exhaustive and management reserve the right to require staff to undertake other duties and responsibilities consistent with the grade of the post in consultation with the post holder.
Person Specification
Qualifications & Training
Essential
- Degree and post graduate qualification or equivalent experience
Desirable
- Prince 2 - Practitioner
- Evidence of continued professional development within last 12 months
Experience & Knowledge
Essential
- Ability to manage own workload and work unsupervised
- Excellent interpersonal and communication skills including report writing.
- Evidence of project management knowledge and process
- Effective organisational and time management skills and the ability to work to deadlines.
- To have a good working knowledge of IT systems e.g. excels skills including formulas and pivot tables
- Previous experience of working well under pressure
- Experience of implementing new systems and processes
- Ability to create innovative solutions and ways of working
- Ability to use databases and spreadsheets to produce documents and reports to a high standard of presentation
- Appropriate knowledge relating to confidentiality and security of data legislation
Desirable
- Have a good working of knowledge of IT databases e.g. Datix SOEL Health
Skills & Attributes
Essential
- Experience of providing excellent business support
- Able to work with a number of IT software packages e.g. Excel, Word, Outlook etc
- Evidence of self-management, organisation and time management skills
- Experience and understanding of information management and technology issues within the healthcare environment
- Ability to extract, analyse and report data and information to a range of audiences
- Ability to input data accurately onto electronic databases which may include national website and local systems
- Ability to communicate effectively at all levels using e-mail, telephone or in person and to deal with confidential and sensitive issues with tact and diplomacy
- Ability to work effectively as part of a team and contribute to the success of the team
- Ability to manage non routine enquiries without immediate supervision
- Ability to lead a team and contribute to the success of the team
Desirable
- Experience of dealing with clinicians and senior management staff within the NHS
Person Specification
Qualifications & Training
Essential
- Degree and post graduate qualification or equivalent experience
Desirable
- Prince 2 - Practitioner
- Evidence of continued professional development within last 12 months
Experience & Knowledge
Essential
- Ability to manage own workload and work unsupervised
- Excellent interpersonal and communication skills including report writing.
- Evidence of project management knowledge and process
- Effective organisational and time management skills and the ability to work to deadlines.
- To have a good working knowledge of IT systems e.g. excels skills including formulas and pivot tables
- Previous experience of working well under pressure
- Experience of implementing new systems and processes
- Ability to create innovative solutions and ways of working
- Ability to use databases and spreadsheets to produce documents and reports to a high standard of presentation
- Appropriate knowledge relating to confidentiality and security of data legislation
Desirable
- Have a good working of knowledge of IT databases e.g. Datix SOEL Health
Skills & Attributes
Essential
- Experience of providing excellent business support
- Able to work with a number of IT software packages e.g. Excel, Word, Outlook etc
- Evidence of self-management, organisation and time management skills
- Experience and understanding of information management and technology issues within the healthcare environment
- Ability to extract, analyse and report data and information to a range of audiences
- Ability to input data accurately onto electronic databases which may include national website and local systems
- Ability to communicate effectively at all levels using e-mail, telephone or in person and to deal with confidential and sensitive issues with tact and diplomacy
- Ability to work effectively as part of a team and contribute to the success of the team
- Ability to manage non routine enquiries without immediate supervision
- Ability to lead a team and contribute to the success of the team
Desirable
- Experience of dealing with clinicians and senior management staff within the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
