Job summary
An opportunity has arisen for a person with a high degree of organisational ability and self -motivation who would enjoy the challenge of being part of a busy, award winning team that will deliver community based cardiology services across the Wirral. This new post will provide management and leadership to the clinical support team.
The management of cardiovascular disease is a priority for the Community Trust and this post will contribute towards supporting the clinical and admin team in developing a community cardiology service for the evolving needs of the Wirral population.
The post-holder will have responsibility for organising and co-ordinating the Clinical technicians within the Community Cardiology Service and be responsible for their professional development, management supervision, managing attendance, performance management, recruitment and competencies using the Trust appraisal process and policy, authorising annual leave and Sickness monitoring. As well as the general organising of rota's and co-ordinating clinics
Main duties of the job
The post will require performing ECGs, fitting various diagnostic devices, taking basic measurements such as height, weight and blood pressure. As well as co-ordinating clinic duties, organising clinics, staff annual leave and organising rota's. Excellent communication skills and an ability to work in a team and to direction is essential. Using initiative and having excellent organisation skills is key. Leadership and team work is a major feature of this role and the ability to work and communicate with a diverse and multidisciplinary team. The post will involve covering colleagues work during periods of absence and may include some evening work. Training will be provided as required.
About us
Provide high quality evidenced based community cardiology services, responding to appropriate policy direction, particularly supporting delivery of:
- NICE guidance relating to the management and prevention of Cardiovascular Disease
- The Coronary Heart Disease National Service Framework
- NICE Guidelines on Heart Failure Management
- NICE Guidelines on Atrial Fibrillation
- NICE Guidelines on Hypertension
- Local Delivery plan
- Five Year Forward View
Ensuring public and patient participation within service planning context, plus provide a well-trained and professional workforce.
- Own individual responsibilities and share team objectives.
- Lead or contribute to creating improvement, transformation and innovations of services.
- Contribute to creating a work environment that is marked by pride, enthusiasm and collaboration.
- Manage and/or contribute to financial performance and target delivery.
- Lead by action and inspire others acting as role model, demonstrating the leadership behaviours and values identified by WCFT.
- Communicate positively and effectively.
- Actively give and receive feedback in a constructive manner.
- Be adaptable, work with integrity and be trustworthy.
- Show consistency, courage and resolve in the pursuit of the vision and aims of WCFT.
- Actively contribute to improving the health and wellbeing of the populations that is served.
Job description
Job responsibilities
Organisational Culture:- As a member of the organisation the post holder will:
Role Specific responsibilities include:-
- Responsibility for liaising with internal and external services and agencies to resolve problems, queries or complaints, which may be from distressed patients/relatives
- To work in partnership with others to deliver successful outcomes in the service
- Develop and maintain excellent communications and working relationships with the Administration Team Leader, administrative and clinical staff within the department to ensure safe efficient community cardiology services
- Resolve problems for patients, carers and staff as appropriate, making use of relevant information such as appointment timings and waiting times
- Assist patients and clients during incidental contacts, using own initiative to provide relevant advice and information to patients and relatives within own competency level and escalate to senior clinical staff as required.
- Ensure escalation of issues relating to tasks occurs in a timely and appropriate manner
- Maintain appropriate level of knowledge and skill of essential procedures and software programmes.
- Co-ordinate all aspects medical device management, maintenance and monitor and inform the clinical lead for replacement equipment as required.
- Ensure the medical device register is up to date and any device malfunctions are reported through Datix
- Utilise new technology and best practice to improve working procedures and techniques.
- Identifying potential threats to service delivery and demonstrate initiative through finding
- innovative resolutions for such problems
- Identify and comment on areas for future development of the service
- Monitor clinical supply stock levels and be responsible for ordering supplies ensuring value for money
- Complete service returns as required e.g. Activity reports, clinical audits
- Conduct meetings, as appropriate, with clinical technical staff within the team ensuring performance monitoring as necessary, seeking guidance as required.
- Direct involvement in the recruitment, supervision of team members
- To participate in a personal development review, updating a personal development plan and engaging in agreed learning activities
- Co-ordinate the induction and on-going development of clinical technician team members
- Train and motivate staff to achieve service objectives
- Attend and/or lead service appropriate meetings
- To have substantial knowledge of organisational policies and procedures, in order to deal with non-routine issues, such as problem solving for a specific area of work or developing alternative or additional procedures
Job description
Job responsibilities
Organisational Culture:- As a member of the organisation the post holder will:
Role Specific responsibilities include:-
- Responsibility for liaising with internal and external services and agencies to resolve problems, queries or complaints, which may be from distressed patients/relatives
- To work in partnership with others to deliver successful outcomes in the service
- Develop and maintain excellent communications and working relationships with the Administration Team Leader, administrative and clinical staff within the department to ensure safe efficient community cardiology services
- Resolve problems for patients, carers and staff as appropriate, making use of relevant information such as appointment timings and waiting times
- Assist patients and clients during incidental contacts, using own initiative to provide relevant advice and information to patients and relatives within own competency level and escalate to senior clinical staff as required.
- Ensure escalation of issues relating to tasks occurs in a timely and appropriate manner
- Maintain appropriate level of knowledge and skill of essential procedures and software programmes.
- Co-ordinate all aspects medical device management, maintenance and monitor and inform the clinical lead for replacement equipment as required.
- Ensure the medical device register is up to date and any device malfunctions are reported through Datix
- Utilise new technology and best practice to improve working procedures and techniques.
- Identifying potential threats to service delivery and demonstrate initiative through finding
- innovative resolutions for such problems
- Identify and comment on areas for future development of the service
- Monitor clinical supply stock levels and be responsible for ordering supplies ensuring value for money
- Complete service returns as required e.g. Activity reports, clinical audits
- Conduct meetings, as appropriate, with clinical technical staff within the team ensuring performance monitoring as necessary, seeking guidance as required.
- Direct involvement in the recruitment, supervision of team members
- To participate in a personal development review, updating a personal development plan and engaging in agreed learning activities
- Co-ordinate the induction and on-going development of clinical technician team members
- Train and motivate staff to achieve service objectives
- Attend and/or lead service appropriate meetings
- To have substantial knowledge of organisational policies and procedures, in order to deal with non-routine issues, such as problem solving for a specific area of work or developing alternative or additional procedures
Person Specification
Qualifications and Professional Training
Essential
- Higher National Certificate, Vocational Qualifications or working towards Level 4, Foundation Degree or equivalent experience
- Good working knowledge of all Microsoft packages.
- BLS and Defibrillator (AED) Training within the last 12 months
- Basic ECG course
Desirable
- Immediate Life Support Qualification, expectation to complete within 6 months
- Evidence of continued professional development within the last 12 months
Experience and Knowledge
Essential
- Ability to manage own workload and work unsupervised
- Excellent interpersonal and communications skills including excellent report writing and documentation
- Effective organisational and time management skills and the ability to work to deadlines
- Previous experience of working in a busy high pressured department
- Ability to create innovative solutions and ways of working
- Experience and knowledge of a variety of cardiac diagnostic tests and the ability to act on abnormal results
- Experience of working with cardiac patients and able to response to their potential complex needs.
- Experience of auditing and implementing new systems and processes
Desirable
- Have a good working knowledge of IT databases, including Cerner Millennium and system one
- Previous Line Management Experience
Skills and Attributes
Essential
- Evidence of self-management, organisation of and time management skills
- Ability to manage and distribute workload for team members
- Experience and understanding of information, management and technology issues
- Ability to work on own initiative, organising and prioritising own work load while dealing with competing demands
- Ability to communicate effectively at all levels using email, telephone or in person and to deal with confidential and sensitive issues with tack and diplomacy
- Ability to lead a team and contribute to the success of the team
- Ability to manage non routine enquires without immediate supervision
- Experience of dealing with clinicians and senior members of staff within the NHS
Personal Qualities
Essential
- Attention to detail and able to see tasks through to competition
- Excellent Communication Skills
- Ability to work flexibly to meet the needs of the department
Person Specification
Qualifications and Professional Training
Essential
- Higher National Certificate, Vocational Qualifications or working towards Level 4, Foundation Degree or equivalent experience
- Good working knowledge of all Microsoft packages.
- BLS and Defibrillator (AED) Training within the last 12 months
- Basic ECG course
Desirable
- Immediate Life Support Qualification, expectation to complete within 6 months
- Evidence of continued professional development within the last 12 months
Experience and Knowledge
Essential
- Ability to manage own workload and work unsupervised
- Excellent interpersonal and communications skills including excellent report writing and documentation
- Effective organisational and time management skills and the ability to work to deadlines
- Previous experience of working in a busy high pressured department
- Ability to create innovative solutions and ways of working
- Experience and knowledge of a variety of cardiac diagnostic tests and the ability to act on abnormal results
- Experience of working with cardiac patients and able to response to their potential complex needs.
- Experience of auditing and implementing new systems and processes
Desirable
- Have a good working knowledge of IT databases, including Cerner Millennium and system one
- Previous Line Management Experience
Skills and Attributes
Essential
- Evidence of self-management, organisation of and time management skills
- Ability to manage and distribute workload for team members
- Experience and understanding of information, management and technology issues
- Ability to work on own initiative, organising and prioritising own work load while dealing with competing demands
- Ability to communicate effectively at all levels using email, telephone or in person and to deal with confidential and sensitive issues with tack and diplomacy
- Ability to lead a team and contribute to the success of the team
- Ability to manage non routine enquires without immediate supervision
- Experience of dealing with clinicians and senior members of staff within the NHS
Personal Qualities
Essential
- Attention to detail and able to see tasks through to competition
- Excellent Communication Skills
- Ability to work flexibly to meet the needs of the department
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
