Job summary
An opportunity has arisen to join our new Home First approach Team, based with the Community Integrated Response Team. This is a system level collaboration between WUTH, WCHC, Wirral Borough Council and Healthy Wirral designed to support timely discharges and complete therapy assessment and intervention in patients own homes.
The roles will work across Frailty Virtual Wards, Urgent Community Response and Home First.
Main duties of the job
*** This role is subject to agenda for change evaluation***
We are looking for an enthusiastic and forward thinking care coordinator to join our busy, pro-active, integrated services based within Pennant House, Bebington, Wirral
The role will involve the coordination of health care assistants and clinical support workers who will be delivering reablement and domiciliary care interventions in the patients home environment. You will liaise with discharge trackers to facilitate timely and safe discharge., working with the multidisciplinary team to ensure best possible outcomes are achieved for patients, their carers and families.
You need to have significant NHS experience, preferably within a community setting, have a good understanding of risk management, rostering and scheduling care. Excellent communication skills and an ability to prioritise discharges of complex patients are essential. You will need good time management skills.
You will manage a team facilitating team meetings, supervisions and all HR processes. There will be the opportunity for supervision and to attend in-service training and professional development.
About us
Appointment to the post will be subject to successful interview, references, DBS clearance and Occupational Health checks.
The service will operate with extended hours 7 days per week providing cover 8am-8pm. You will be expected to work to cover service demands across the extended hours and weekends on a roster basis.
Job description
Job responsibilities
Please see the job description and personal specification for application requirements. Applicants are requested to provide the required information outlined in these documents in their application to demonstrate their suitability for the post and clear reasoning for wishing to work in your chosen team in the Community Integrated Response Team.
Job description
Job responsibilities
Please see the job description and personal specification for application requirements. Applicants are requested to provide the required information outlined in these documents in their application to demonstrate their suitability for the post and clear reasoning for wishing to work in your chosen team in the Community Integrated Response Team.
Person Specification
Qualifications and professional training
Essential
- NVQ Level 3 in care management or equivalent health and social care discipline.
- Evidence of Continuing Professional Development (CPD).
Desirable
- ECDL or equivalent ICT qualification.
Experience and knowledge
Essential
- Broad practical and theoretical understanding of a particular service area generally based on a combination of formal academic study and/or substantial relevant practical management experience.
- 3 years Proven experience of working in a Health or Social care environment role
- Evidence of understanding / complexity of issues locally and nationally pertaining to management of adult with complex health conditions.
- Experience of working independently, unsupervised providing high quality care.
- Evidence of working in multi-disciplinary services.
- Knowledge of clinical governance agenda,
- Demonstrate substantive knowledge and skills gained working within a Health & Social Care setting.
- Demonstrate excellent interpersonal skills and communication skills and the ability to interact and engage with key partners across health and social care and associated businesses.
- Demonstrate operational experience of managing complex workloads and organisational situations.
- Demonstrate experience of successful multi-agency working and evidence and outcome based approach.
- Demonstrate experience and oversight of care coordination and processes.
- Knowledge of acute and community NHS care pathways
- Knowledge and experience of maintaining robust data capture systems and processes and monitoring in relation to Key Performance Indicators.
- Understanding of the challenges confronting health and social care economies and the reality of changing demography and fewer resources to respond to growing population needs.
- Understanding of the needs of older people / adults with disabilities/long term conditions/ health problems particularly in relation to promoting their independence.
- Basic knowledge of long term conditions and the complexities involved, both social and medical and the understanding of when specialist medical intervention is needed.
- Knowledge of complex discharge planning
- Knowledge of equality and diversity and how it affects staff and people who use services.
- Ability to operate and lead in a within the clinical governance framework
- Experience of working in operational and care management services.
Desirable
- Experience of working in a multicultural environment.
Skills and attributes
Essential
- Ability to work on own initiative plan, prioritise and organise own workload and time.
- Ability to analyse and interpret data working with the team to produce required reports.
- Ability to recognise and address differing priorities confronting multi-disciplinary working.
- Ability to work to tight deadlines and manage multiple demands
- Ability to work with other professionals/service users/carers/families and promote partnership working.
- Previous experience of SystmOne
- Ability to contribute to service development
- Computer literate.
- Ability to work under pressure and respond quickly to unpredictable caseloads
- Effective self-organisational and prioritisation skills.
- An ability to work effectively with stakeholders.
- Ability to negotiate and influence across organisational boundaries to deliver person centred care.
Desirable
- Business planning and administrative skills.
Personal qualities
Essential
- Expected to work flexibly and be able to work an extended day and/or over a seven day period, 52 weeks of the year if required by the service.
- Able to travel around the Wirral using private or public transport.
Desirable
- Proactively seeks opportunities for service improvement and solution finding.
Person Specification
Qualifications and professional training
Essential
- NVQ Level 3 in care management or equivalent health and social care discipline.
- Evidence of Continuing Professional Development (CPD).
Desirable
- ECDL or equivalent ICT qualification.
Experience and knowledge
Essential
- Broad practical and theoretical understanding of a particular service area generally based on a combination of formal academic study and/or substantial relevant practical management experience.
- 3 years Proven experience of working in a Health or Social care environment role
- Evidence of understanding / complexity of issues locally and nationally pertaining to management of adult with complex health conditions.
- Experience of working independently, unsupervised providing high quality care.
- Evidence of working in multi-disciplinary services.
- Knowledge of clinical governance agenda,
- Demonstrate substantive knowledge and skills gained working within a Health & Social Care setting.
- Demonstrate excellent interpersonal skills and communication skills and the ability to interact and engage with key partners across health and social care and associated businesses.
- Demonstrate operational experience of managing complex workloads and organisational situations.
- Demonstrate experience of successful multi-agency working and evidence and outcome based approach.
- Demonstrate experience and oversight of care coordination and processes.
- Knowledge of acute and community NHS care pathways
- Knowledge and experience of maintaining robust data capture systems and processes and monitoring in relation to Key Performance Indicators.
- Understanding of the challenges confronting health and social care economies and the reality of changing demography and fewer resources to respond to growing population needs.
- Understanding of the needs of older people / adults with disabilities/long term conditions/ health problems particularly in relation to promoting their independence.
- Basic knowledge of long term conditions and the complexities involved, both social and medical and the understanding of when specialist medical intervention is needed.
- Knowledge of complex discharge planning
- Knowledge of equality and diversity and how it affects staff and people who use services.
- Ability to operate and lead in a within the clinical governance framework
- Experience of working in operational and care management services.
Desirable
- Experience of working in a multicultural environment.
Skills and attributes
Essential
- Ability to work on own initiative plan, prioritise and organise own workload and time.
- Ability to analyse and interpret data working with the team to produce required reports.
- Ability to recognise and address differing priorities confronting multi-disciplinary working.
- Ability to work to tight deadlines and manage multiple demands
- Ability to work with other professionals/service users/carers/families and promote partnership working.
- Previous experience of SystmOne
- Ability to contribute to service development
- Computer literate.
- Ability to work under pressure and respond quickly to unpredictable caseloads
- Effective self-organisational and prioritisation skills.
- An ability to work effectively with stakeholders.
- Ability to negotiate and influence across organisational boundaries to deliver person centred care.
Desirable
- Business planning and administrative skills.
Personal qualities
Essential
- Expected to work flexibly and be able to work an extended day and/or over a seven day period, 52 weeks of the year if required by the service.
- Able to travel around the Wirral using private or public transport.
Desirable
- Proactively seeks opportunities for service improvement and solution finding.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
