Diabetes Education Team Administration Officer

Job description

Job responsibilities

Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

KEY DUTIES TASKS AND RESPONSIBILITIES

Patient Care To phone/contact patients referred into the diabetes education service to explain about the diabetes education programme and options available so that the patient can make an informed choice on the most suitable programme for their individual needs. This discussion should be patient-centred and underpinned by a quality conversations approach. To provide patients basic information about the content of the diabetes education programme. To send out all relevant course documentation to patients who have booked onto the programme. To liaise with GP practices where referral forms are incomplete. To communicate sensitively and effectively with patients and carers, in a helpful manner, when receiving referrals and responding to enquiries/concerns. Need to be able to deal with people with communication difficulties (e.g. hard of hearing). Respond to patients needs according to DCHS Policies and Procedures and in line with Caldecott Guidance and data protection regulations.

Strategy and Service Development To work as part of the admin team, plan and organise the on-going delivery of the Type 2 Diabetes Structured Education Programme. To work as part of and support the admin team with general admin tasks and duties. Support the Diabetes Education Coordinator in supporting educators to match service delivery needs.

Financial Resources/Management Ensuring the resources of the service are stored and maintained in an appropriate and secure manner. Support the service coordinator with the ordering of goods and services associated with the programme. Maintain stock of patient literature, ensuring availability of information packs for use in education sessions. Maintain stock of relevant forms and stationary items required to ensure the smooth running of the service. Responsible for ensuring essential equipment available to ensure smooth running of sessions e.g. client booklets, educator toolkits

Information Resources/Information Systems To input patient data, course attendance and patient outcomes onto SystmOne and other relevant data systems. To check incoming emails daily via the service email and respond promptly to requests and queries.

Autonomy/Scope within Role

Although the post holder will be supervised and supported by other members of the team they will be expected to work on their own and take responsibility for the completion of tasks set.

Physical Combination of sitting/walking. Sitting at desk using computer and inputting data. Answering telephone, making and forwarding calls and taking messages. May be required to move resource materials and equipment used in delivering courses.

Emotional Need to empathise with members of the public/patients who may be distressed or have challenging issues.

Mental Frequent requirement for concentration where work pattern is unpredictable. Busy office environment. Unpredictable work patterns require concentration. Concentration required when using computer and database.

Working Environment The office can be busy and noisy and there are constant interruptions. Frequent use of VDU equipment.

Person Specification

Experience and Knowledge Required

Essential

• Experience of working in an office environment
• Awareness and experience of confidentiality issues, especially with reference to client information
• Previous experience of reception duties including answering a busy telephone system and phoning patients/members of the public
• Knowledge and previous experience of using Microsoft Packages including, Word, Excel, Power-point, Publisher, Access

Desirable

• Experience of using SystmOne

Education, Qualifications and Training

Essential

• English Language qualification (GCSE Grade C or above)
• Word Processing qualification (RSA 2 or equivalent, or proven experience)
• Maths GCSE (Grade C or above)

Skills & Attributes

Essential

• Excellent communication skills (written, oral and listening)
• Ability to work on own initiative and as part of a team
• Ability to work under pressure
• Ability to prioritise and work to deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

Babington Hospital/working from home

Derby Road

Belper

DE56 1WH

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)