Job summary
At Derbyshire Community Health Services NHS FT we have an exciting opportunity for you to join our outstanding CQC rated Trust as a Band 2 Administrator.
We are looking to appoint a highly motivated, efficient and friendly individual to form part of our administration team. You will need to demonstrate excellent verbal skills who can deliver a high standard of customer care to our patients.
Work pattern can be arranged to meet the needs of the service and the successful candidate, the work base can also be negotiated.
Main duties of the job
To manage patient referrals by registering details on the electronic system, work on the telephone booking line to manage appointments and handling patient queries.
You will be the first point of contact for patients, offering a choice of appointments across Derbyshire.
You will book appointments and make appointment changes using System One.
About us
Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.
We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.
Job description
Job responsibilities
PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
You will provide administrative support to the Musculoskeletal service using ERS.
You will work on the Out Patient Physiotherapy telephone line booking appointments and handling patient queries. You will be the first point of contact for patients calling to book and change appointments at our out-patient physiotherapy department across Derbyshire.
You will deal directly with the general public and manage our electronic appointments booking system using System One to provide a customer centred service. You will ensure enquiries are dealt with appropriately and in a timely manner. You will book patient transport and interpreters as required.
Job description
Job responsibilities
PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
You will provide administrative support to the Musculoskeletal service using ERS.
You will work on the Out Patient Physiotherapy telephone line booking appointments and handling patient queries. You will be the first point of contact for patients calling to book and change appointments at our out-patient physiotherapy department across Derbyshire.
You will deal directly with the general public and manage our electronic appointments booking system using System One to provide a customer centred service. You will ensure enquiries are dealt with appropriately and in a timely manner. You will book patient transport and interpreters as required.
Person Specification
Education, Qualifications and Training
Essential
- English Language GCSE level C or above (or equivalent)
- Maths GCSE level C or above (or equivalent)
Desirable
- RSA 1
- ECDL or evidence of working towards
- NVQ level 2 in Customer Service
Experience and Knowledge Required
Essential
- Customer service skills
- IT skills
- Electronic diary management & appointment system
- Excellent Communication skills
- Previous experience in SystmOne (TPP)
Desirable
- Previous administration/clerical experience
- Basic knowledge of Medical Terminology
- Previous experience in medical/healthcare background
- Previous experience using Choose & Book / ERS
Person Specification
Education, Qualifications and Training
Essential
- English Language GCSE level C or above (or equivalent)
- Maths GCSE level C or above (or equivalent)
Desirable
- RSA 1
- ECDL or evidence of working towards
- NVQ level 2 in Customer Service
Experience and Knowledge Required
Essential
- Customer service skills
- IT skills
- Electronic diary management & appointment system
- Excellent Communication skills
- Previous experience in SystmOne (TPP)
Desirable
- Previous administration/clerical experience
- Basic knowledge of Medical Terminology
- Previous experience in medical/healthcare background
- Previous experience using Choose & Book / ERS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Derbyshire Community Health Services NHSFT
Address
Walton, Ilkeston and Clay Cross Hospitals
Ilkeston Hospital
Ilkeston
DE5 3HE
Employer's website
http://www.dchs.nhs.uk/ (Opens in a new tab)
