IFM Receptionist

Job summary

We currently have an opportunity for you to join our team as a Receptionist at Long Eaton Health Centre.

The vacancy is for 16 hours per week, to be worked over a 5 day period (Monday - Friday). This will involve working flexibly at times and travelling to other sites to provide cover as necessary.

You will be required to provide an effective reception service and have good verbal and written communication skills to liaise with patients, relatives, staff and external agencies to support the delivery of an efficient patient service.

We provide support and advice to all visitors and patients to ensure their time within our Health Centre is always positive.

If you are interested and would like to make a difference, we would like to hear from you. We are a friendly and supportive team, who are happy to support our colleagues and other teams and services.

Main duties of the job

To undertake comprehensive reception clerical duties, including:

Greeting, signposting and helping patients and visitors to ensurean excellent 'front of house', customer based, service.

To act as initial point of contact for patients and visitors wishing to make a complaint, resolving issues where possible or referring as approprate.

To operate the switchboard and manage telephone enquiries.

To provide a full administrative service to the Podiatry Department, registering patients, booking appointments, monitoring waiting lists and liaising with the Podiatry Team.

To provide a post room function, distributing incoming mail and processing outgoing mail.

Maintain effective cash handling ensuring monies are recorded, receipted and banked including petty cash.

To provide routine clerical and administrative support including photocopying, collating documents, ordering equipment, stock control, reporting maintenance problems.

Responsiblity for ordering and monitoring stock and deliveries.

To undertake room bookings and prepare meeting rooms.

To act as Nominated Officer of Fire for the site and fire warden in the event of fire alarm activation.

To undertake CPR, defibrillator and first aid training in accordance with Trust policies and procedures.

To comply with Infection Prevention and Control guidelines and policies and to deal with body fluid spillages according to Trust procedures.

To comply with Health & Safety guidelines/policies, reporting incidents or risks.

About us

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.