Job summary
We currently have an exciting vacancy for a Receptionist, based at Ilkeston Community Hospital.
Ilkeston Community Hospital offers a large range of services including orthopaedic triage,cardiac and an out of hours service.
We are looking for a Receptionist who is able to provide an effective reception service using verbal and written communication to liaise with patients, relatives, staff and external agencies to support the delivery of an efficient patient service.
We are a friendly and supportive team, who are happy to support our colleagues and other teams and services and provide support and advice to all visitors and patients to ensure their time within our hospital is a positive experience.
Main duties of the job
To be responsible for the Hospital switchboard and reception area liaising with members of the general public and other departments within the hospital.
Provide a friendly, helpful and professional service dealing with enquiries from patients including making appointments.
To provide comprehensive clerical duties within the Hospital centre to include preparation of daily/monthly statistical information, cash handling and banking, stationery and supplies ordering and general administrative support.
To ensure all issues relating to the maintenance of the site is co-ordinated with appropriate services within DCHS.
To support and comply with all health and safety, fire, infection control policy/procedures/legislation in conjunction with the appropriate department/advisors.
About us
Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.
We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.
During the pandemic response we have led the implementation of public vaccination centres in collaboration with partners across health and social care.
Job description
Job responsibilities
Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account
Provision of general reception duties including greeting, signposting and providing help to the general public in order to ensure delivery of a customer based service and excellent front of house image.
To operate the switchboard and manage telephone enquiries ensuring calls are answered in a timely and professional manner and to provide an efficient message taking service in order to ensure an effective communication system is in place.
To provide a post room function for the building, including the distribution of incoming mail and processing outgoing mail, both internal and external, to ensure that all mail is dealt with efficiently.
Provide support to health professionals by making appointments for a range of services including podiatry, orthotics and orthoptics.
Maintain effective cash handling and banking procedures ensuring all monies are recorded, receipted and banked and petty cash issued in accordance with local procedures and the trusts Standing Financial Instructions.
To provide routine clerical and admin support for the site including word processing, faxing, photocopying, collating documents, ordering equipment, stock control, reporting maintenance problems.
To act as Nominated Officer of Fire for the site and fire warden in the event of fire alarm activation.
To undertake CPR, defibrillator and first aid training as required and to act in accordance with trust policies and procedures.
To comply with Infection Prevention and Control guidelines and policies and to deal with body fluid spillages according to trust procedures.
Responsible for ordering and monitoring stock and receipting and recording deliveries
To undertake room bookings ensuring meeting rooms are prepared for use on a daily basis.
Responsible for opening and closing the building and reception area as required.
To collate information for daily and monthly statistics as required.
To act as initial point of contact for patients and visitors wishing to make a complaint, resolving issues where possible, referring to the formal procedure where appropriate or re-directing the complaint to another member of staff.
To comply with Health & Safety guidelines and policies and report incidents and any risks in own area of work.
Patient Care
To be the first point of contact for patients/visitors to the site and provide non-clinical information as required.
To arrange clinical appointments, using the appropriate IT system, in line with procedures and Data Protection.
Job description
Job responsibilities
Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account
Provision of general reception duties including greeting, signposting and providing help to the general public in order to ensure delivery of a customer based service and excellent front of house image.
To operate the switchboard and manage telephone enquiries ensuring calls are answered in a timely and professional manner and to provide an efficient message taking service in order to ensure an effective communication system is in place.
To provide a post room function for the building, including the distribution of incoming mail and processing outgoing mail, both internal and external, to ensure that all mail is dealt with efficiently.
Provide support to health professionals by making appointments for a range of services including podiatry, orthotics and orthoptics.
Maintain effective cash handling and banking procedures ensuring all monies are recorded, receipted and banked and petty cash issued in accordance with local procedures and the trusts Standing Financial Instructions.
To provide routine clerical and admin support for the site including word processing, faxing, photocopying, collating documents, ordering equipment, stock control, reporting maintenance problems.
To act as Nominated Officer of Fire for the site and fire warden in the event of fire alarm activation.
To undertake CPR, defibrillator and first aid training as required and to act in accordance with trust policies and procedures.
To comply with Infection Prevention and Control guidelines and policies and to deal with body fluid spillages according to trust procedures.
Responsible for ordering and monitoring stock and receipting and recording deliveries
To undertake room bookings ensuring meeting rooms are prepared for use on a daily basis.
Responsible for opening and closing the building and reception area as required.
To collate information for daily and monthly statistics as required.
To act as initial point of contact for patients and visitors wishing to make a complaint, resolving issues where possible, referring to the formal procedure where appropriate or re-directing the complaint to another member of staff.
To comply with Health & Safety guidelines and policies and report incidents and any risks in own area of work.
Patient Care
To be the first point of contact for patients/visitors to the site and provide non-clinical information as required.
To arrange clinical appointments, using the appropriate IT system, in line with procedures and Data Protection.
Person Specification
Application Form and Interview
Essential
- GCSE English language C or above or equivalent
- Customer Care Training qualification or evidence of training
- Proven Customer Care Skills
Desirable
- Previous Receptionist experience
- Good organisational skills
Application form
Essential
- Customer Care Training qualification or evidence of training
Person Specification
Application Form and Interview
Essential
- GCSE English language C or above or equivalent
- Customer Care Training qualification or evidence of training
- Proven Customer Care Skills
Desirable
- Previous Receptionist experience
- Good organisational skills
Application form
Essential
- Customer Care Training qualification or evidence of training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
