Norfolk Community Health and Care NHS Trust

Urgent Community Response Therapy Community Assistant Practitioner

The closing date is 08 September 2025

Job summary

The West Urgent Community Response Therapy Team is recruiting

Have you a passion for therapy and supporting people to remain in their own homes and achieve their optimum functional ability? Do you have excellent interpersonal and want to develop clinical skills? Are you flexible, approachable and a team player?

An exciting opportunity has arisen for enthusiastic and motivated individuals to join our West Place Urgent Community Response Therapy Team. We are looking for individuals to join us in providing high quality therapy services within the team as a Community Therapy Assistant Practitioner. The role is to provide support to the therapy team covering admission avoidance, urgent therapy referrals, discharge to assess and Home First Hub services and will involve working across a 7-day week.

In the community you will assess a variety of patients with physical needs and provide a holistic approach to maintaining their independence in their own homes

Ideally you will be familiar with these clinical databases; SystmOne, and mediquip.

As a Community Assistant Practitioner, it is essential that you can prioritise your own workload, possess effective communication skills, work as part of a team, and use own initiative.

If you thrive on variety in the working day, enjoy multi-tasking and also being part of a supportive team then this role is for you.

The West Urgent Community Response Team is currently operational during the following hours Monday to Sunday 08.00 - 20:00

Main duties of the job

As part of the Urgent Community Response Team, you will be required to:

o Contribute to the delivery of therapy care pathways for patients with long term conditions, palliative care and rehabilitation needs for example, to achieve quality of life and independence where possible.o Work within the Urgent Community Response Therapy Team to prevent unnecessary admission to hospital.o Work within the Urgent Community Response Therapy Team to support early discharge from hospital.o Work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

About us

Supervision will be provided by Band 6 Occupational Therapist or Band 7 Clinical Lead Physiotherapist. We offer the opportunity to work in an experienced and supportive team with opportunities for on-going professional development.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Find out more about working for our organisation here:https://online.flippingbook.com/view/226719057/

Details

Date posted

19 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

839-7426028-MP

Job locations

Park View Resource Centre

King's Lynn

PE30 5QD


Job description

Job responsibilities

Clinical Skills

Assess patients with straight forward therapy requirements based on predetermined department protocols.2. Prepare for, carry out and monitor assessments and treatments in specified clinical areas, and discharge in line with predetermined department protocols.3. Work generically applying competency based treatment techniques/care to patients with specific conditions under the supervision of a qualified practitioner, following a prescribed treatment pathway.4. Observe patients carrying out daily activites in their own homes as well as giving advice on equipment or methods they may use to make these taskseasier.5. Assist the patient with personal care as appropriate.6. Modify and progress intervention / treatment using own clinical reasoning, notifying a qualified practitioner accordingly.7. Monitor patients and promptly alert a qualified practitioner when there are unexpected changes.8. Demonstrate problem solving, and contribute to the solution, working with colleagues.9. Make basic judgements on patients response to prescribed treatment, and report findings to a qualified practitioner.10.Plan and prioritise own visits to delegated patients, and ensure these aredocumented on SystmOne.11.Ensure that SystmOne inputting is completed on a daily basis.12.Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.13.Establish and maintain therapeutic relationships with patients and carers, incorporating motivation, encouragement and confidence building to enable patients to engage in their treatment/care/rehabilitation and management plan.14.Liaise with the wider Urgent Community Response (UCR) Multi-disciplinary Team (MDT) and communicate with GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector as required to ensure identified needs are met and care co-ordinated appropriately.

Job description

Job responsibilities

Clinical Skills

Assess patients with straight forward therapy requirements based on predetermined department protocols.2. Prepare for, carry out and monitor assessments and treatments in specified clinical areas, and discharge in line with predetermined department protocols.3. Work generically applying competency based treatment techniques/care to patients with specific conditions under the supervision of a qualified practitioner, following a prescribed treatment pathway.4. Observe patients carrying out daily activites in their own homes as well as giving advice on equipment or methods they may use to make these taskseasier.5. Assist the patient with personal care as appropriate.6. Modify and progress intervention / treatment using own clinical reasoning, notifying a qualified practitioner accordingly.7. Monitor patients and promptly alert a qualified practitioner when there are unexpected changes.8. Demonstrate problem solving, and contribute to the solution, working with colleagues.9. Make basic judgements on patients response to prescribed treatment, and report findings to a qualified practitioner.10.Plan and prioritise own visits to delegated patients, and ensure these aredocumented on SystmOne.11.Ensure that SystmOne inputting is completed on a daily basis.12.Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.13.Establish and maintain therapeutic relationships with patients and carers, incorporating motivation, encouragement and confidence building to enable patients to engage in their treatment/care/rehabilitation and management plan.14.Liaise with the wider Urgent Community Response (UCR) Multi-disciplinary Team (MDT) and communicate with GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector as required to ensure identified needs are met and care co-ordinated appropriately.

Person Specification

Qualifications

Essential

  • NVQ 3 in health and social care or equivilent experience
  • Foundation Degree programme or equivalent demonstratable knowledge and skills acquired through training and experience

Skills, abilities and knowledge

Essential

  • Experience of working in a health or social care setting
  • Good communication skills
  • A team player
  • Highly motivated
  • Able to provide high standards of care
  • Tact & diplomacy
  • Empathy & sensitivity
  • Ability to use own initiative
  • Ability to manage stressful situations
  • Work flexibly to accommodate patient/service needs

Desirable

  • Experience of working within a community care setting
  • Knowledge of SystmOne

Personal Qualities

Essential

  • Professional appearance
  • The ability to: kneel, bend & stoop, and work in cramped environments
  • Manoeuvre limbs of around 5-6 kg
  • Manoeuvre patients using handling aid
  • Be reliable

Other

Essential

  • The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families
  • Must hold full and valid driving licence and have access to a vehicle
  • Be able to make own travel arrangements to patients, clinics, base and meetings as required
  • This is a 7 day a week service and some weekend working will be expected. Hours of service delivery, 8am-8pm
Person Specification

Qualifications

Essential

  • NVQ 3 in health and social care or equivilent experience
  • Foundation Degree programme or equivalent demonstratable knowledge and skills acquired through training and experience

Skills, abilities and knowledge

Essential

  • Experience of working in a health or social care setting
  • Good communication skills
  • A team player
  • Highly motivated
  • Able to provide high standards of care
  • Tact & diplomacy
  • Empathy & sensitivity
  • Ability to use own initiative
  • Ability to manage stressful situations
  • Work flexibly to accommodate patient/service needs

Desirable

  • Experience of working within a community care setting
  • Knowledge of SystmOne

Personal Qualities

Essential

  • Professional appearance
  • The ability to: kneel, bend & stoop, and work in cramped environments
  • Manoeuvre limbs of around 5-6 kg
  • Manoeuvre patients using handling aid
  • Be reliable

Other

Essential

  • The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families
  • Must hold full and valid driving licence and have access to a vehicle
  • Be able to make own travel arrangements to patients, clinics, base and meetings as required
  • This is a 7 day a week service and some weekend working will be expected. Hours of service delivery, 8am-8pm

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Park View Resource Centre

King's Lynn

PE30 5QD


Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Park View Resource Centre

King's Lynn

PE30 5QD


Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Clinical Operations Manager

Charlotte Jones

charlotte.jones@nchc.nhs.uk

07774334827

Details

Date posted

19 August 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

839-7426028-MP

Job locations

Park View Resource Centre

King's Lynn

PE30 5QD


Supporting documents

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