Job summary
An opportunity to join an expanding team that reaches beyond the organisation into the wider community.
To provide effective and efficient clerical, administrative and process support to the Safeguarding Children and Adults team and Infection Prevention and Control Team in the Nursing and Quality Directorate.
To support the delivery of high quality, safe and compassionate health and care services.
Main duties of the job
Not an exhaustive list:
1. To act as an efficient and approachable support service to enquirers contacting the Safeguarding and IPAC teams.
2. To provide accurate, appropriate and timely information about Trust services and non-clinical advice to external and partner agencies, including signposting to other departments within the Trust e.g. Medical Secretaries for child protection medicals when no nurse cover available.
- To provide accurate, appropriate and timely information about Trust services for patients, relatives and carers when necessary and refer or signpost people onto appropriate services
4. To undertake telephonist duties, receiving and processing telephone calls which maybe urgent, including all safeguarding calls for children and adults and completing the appropriate SBARR form.
About us
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title
Job description
Job responsibilities
Please see job description for full details of responsibilities of the role. Job description fully outlines the role and all responsibilities
Job description
Job responsibilities
Please see job description for full details of responsibilities of the role. Job description fully outlines the role and all responsibilities
Person Specification
Qualifications
Essential
- Maths GCSE (grade 4 / C or above)
- English GCSE (grade 4 / C or above)
- Evidence of business administration
Experience
Essential
- Administration experience
- Organisational abilities
- Minute taking experience
Desirable
- Knowledge of NHS policy & procedures
- Experience of working with the public
Skills
Essential
- Competence with IT software e.g. Microsoft office (Word, Excel, Outlook)
- Good written communication skills
- Ability to work on own initiative
- Evidence of ability to prioritise
Desirable
Communication
Essential
- Able to communicate using different mediums i.e. written, verbal, presenting
Personal attributes
Essential
- works well in a team
- Able to make own travel arrangements
Person Specification
Qualifications
Essential
- Maths GCSE (grade 4 / C or above)
- English GCSE (grade 4 / C or above)
- Evidence of business administration
Experience
Essential
- Administration experience
- Organisational abilities
- Minute taking experience
Desirable
- Knowledge of NHS policy & procedures
- Experience of working with the public
Skills
Essential
- Competence with IT software e.g. Microsoft office (Word, Excel, Outlook)
- Good written communication skills
- Ability to work on own initiative
- Evidence of ability to prioritise
Desirable
Communication
Essential
- Able to communicate using different mediums i.e. written, verbal, presenting
Personal attributes
Essential
- works well in a team
- Able to make own travel arrangements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
