Norfolk Community Health and Care NHS Trust

Urgent Care Response Team Occupational Therapist/Physiotherapist

The closing date is 04 June 2025

Job summary

To lead in the delivery of high standards of Physiotherapy/Occupational therapist interventions to patients within their own place of residence to prevent avoidable admissions to acute care and to support discharges. Post holders will provide short term reablement/ rehabilitation programmes with effective short term goal setting. This will involve using health coaching skills to effectively engage with the patient and their family to ensure expectations are appropriately managed. The role requires flexibility, working across the following services; Urgent Care Coordination Hub/NEAT, Discharge to Access, and Virtual ward to form part of the Urgent Care Response Team.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Main duties of the job

As part of the Urgent Community Response (UCR), you will be required:o To work within the Urgent Community Response Team, to preventunnecessary admission to hospital, and support hospital discharges through the Discharge to Assess pathway. This services requires 7 day working, and weekends covered on a rota basis.o To make risk assessments, establishing the safety or otherwise of a patient's ability to stay at home, or return safely from another care setting, providing and arranging as necessary supportive packages of care.o To work within the Urgent Community Response Team to assess andprescribe care pathways for patients in a crisis situation with long termconditions, the frail and elderly, palliative and end of life care and/orrehabilitation needs, to achieve quality of life and independence wherepossible.o To act as the patients advocate, facilitating choice and patient empowerment.o To provide evidence based clinical/therapeutic interventions based on 'best practice' in order to improve health outcomes and promote choice.o To provide in-reach to inpatient units and step up beds where required tosupport early discharge from hospital.o To work with all health care professionals, and statutory/non statutoryagencies to provide a seamless, integrated service to our service users.

o To triage referrals on a rotational basis for the Urgent Community Response Team.

About us

The post holder will:1. Undertake mandatory training as required.2. Participate in a Personal Development Review process.3. Undertake Personal Development Plans for more junior staff members.4. Take part in clinical supervision as per Trust Policy.5. Follow Trust policies, and local procedures, and use discretion in interpreting them according to the setting and circumstances.6. Comment on draft policies.7. Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.8. Contribute to clinical audit as required.9. Complete the staff survey as required.10. Complete risk assessments and incident forms as required.

Details

Date posted

21 May 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

839-7222712-BM

Job locations

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU


Job description

Job responsibilities

The post holder will:1. Undertake comprehensive physiotherapy/occupational assessments of patients including those with a complex presentation, using investigative, analytical and clinical reasoning skills, and inform the development of a differential diagnosis.2. Formulate and execute individualised physiotherapy/occupational management and treatment plans of patients including those with complex presentation, in collaboration with the Urgent Community Response Team, other agencies and the patient, utilising a range of treatment skills.3. Be aware of Assistive Technology and make referrals for this as required.4. Assess patients holistic needs, communicating complex and sensitiveinformation to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.5. Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.6. Establish and maintain therapeutic relationships with patients and carers, incorporating motivation, encouragement and confidence building to enable patients to engage in their treatment/care/management plan.7. Liaise with GPs, Social Services, inpatient teams, other allied health careprofessionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.8. Participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.9. Ensure activity data and clinical information is recorded on Systm One and is completed on a daily basis.10. Plan and organise specialist services within the Urgent Community Response Team.11. Demonstrate dexterity, co-ordination and palpatory senses for assessment, and manual treatment of patients, including using specialist equipment and fine tools, manual and mobilising skills.12. Order equipment and contribute to the requisitioning of supplies and equipment through electronic ordering systems.13. Ensure informed consent is obtained prior to initiating interventions.14. Be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.

Job description

Job responsibilities

The post holder will:1. Undertake comprehensive physiotherapy/occupational assessments of patients including those with a complex presentation, using investigative, analytical and clinical reasoning skills, and inform the development of a differential diagnosis.2. Formulate and execute individualised physiotherapy/occupational management and treatment plans of patients including those with complex presentation, in collaboration with the Urgent Community Response Team, other agencies and the patient, utilising a range of treatment skills.3. Be aware of Assistive Technology and make referrals for this as required.4. Assess patients holistic needs, communicating complex and sensitiveinformation to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.5. Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.6. Establish and maintain therapeutic relationships with patients and carers, incorporating motivation, encouragement and confidence building to enable patients to engage in their treatment/care/management plan.7. Liaise with GPs, Social Services, inpatient teams, other allied health careprofessionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.8. Participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.9. Ensure activity data and clinical information is recorded on Systm One and is completed on a daily basis.10. Plan and organise specialist services within the Urgent Community Response Team.11. Demonstrate dexterity, co-ordination and palpatory senses for assessment, and manual treatment of patients, including using specialist equipment and fine tools, manual and mobilising skills.12. Order equipment and contribute to the requisitioning of supplies and equipment through electronic ordering systems.13. Ensure informed consent is obtained prior to initiating interventions.14. Be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.

Person Specification

Qualifications

Essential

  • Diploma or 1st level degree in Physiotherapy/Occupational therapy
  • Current HCPC registration
  • Clinical educators course

Experience

Essential

  • Evidence of working at relevant level
  • Good observational and reporting skills
  • Good interpersonal skills
  • Work flexibly to accommodate patient/service needs
  • Demonstrate good IT and standard keyboard skills
  • Concentrate when undertaking patient care and inputting data/patient records

Desirable

  • Experience in complex moving and handling.
  • Experience in training and supervising staff
  • Experience working at Band 6 level

Skills, Abilities and Knowledge

Essential

  • Knowledge of additional specialist areas through inhouse training & short courses
  • Highly motivated
  • Flexible & Resilient

Communication

Essential

  • Tact & diplomacy
  • Empathy & sensitivity
  • Ability to use own initiative
  • Able to communicate effectively in written and verbal English Language

Personal and People Development

Essential

  • Ability to manage stressful situations
  • A team player

Personal Attributes / Behaviours

Essential

  • Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults

Other

Essential

  • Be able to: Kneel, bend & stoop, and work in cramped environments.
  • be able to Manoeuvre limbs of around 5-6kg
  • be able to Manoeuvre patients using handling aids
  • Must have a full UK driving license and have access to a vehicle
Person Specification

Qualifications

Essential

  • Diploma or 1st level degree in Physiotherapy/Occupational therapy
  • Current HCPC registration
  • Clinical educators course

Experience

Essential

  • Evidence of working at relevant level
  • Good observational and reporting skills
  • Good interpersonal skills
  • Work flexibly to accommodate patient/service needs
  • Demonstrate good IT and standard keyboard skills
  • Concentrate when undertaking patient care and inputting data/patient records

Desirable

  • Experience in complex moving and handling.
  • Experience in training and supervising staff
  • Experience working at Band 6 level

Skills, Abilities and Knowledge

Essential

  • Knowledge of additional specialist areas through inhouse training & short courses
  • Highly motivated
  • Flexible & Resilient

Communication

Essential

  • Tact & diplomacy
  • Empathy & sensitivity
  • Ability to use own initiative
  • Able to communicate effectively in written and verbal English Language

Personal and People Development

Essential

  • Ability to manage stressful situations
  • A team player

Personal Attributes / Behaviours

Essential

  • Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults

Other

Essential

  • Be able to: Kneel, bend & stoop, and work in cramped environments.
  • be able to Manoeuvre limbs of around 5-6kg
  • be able to Manoeuvre patients using handling aids
  • Must have a full UK driving license and have access to a vehicle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU


Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU


Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Clinical Lead Occupational Therapist

Rosemary Sawyer

rosemary.sawyer@nchc.nhs.uk

07767008140

Details

Date posted

21 May 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

839-7222712-BM

Job locations

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU


Supporting documents

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