Job summary
An exciting opportunity has arisen for a Clinical Systems Specialist to join our busy innovative Digital Systems Team.
As a Clinical Systems Specialist you will be responsible for ensuring the maintenance and availability of the Trusts electronic patient record (EPR) - SystmOne.
You will act as a subject matter expert supporting services to ensure that their current SystmOne design and configuration matches their clinical reporting needs and aligns to the Trusts annual priorities.
Our Digital Systems Team is part of our forward-thinking Digital Services Department where you would be responsible for providing quality support and expertise to staff across the trust along with external stakeholders, either in person or virtually depending on the customer needs.
Main duties of the job
We are looking for a flexible, enthusiastic, and friendly individual who demonstrates attention to detail with expert knowledge and experience of configurable clinical Systems.
The successful applicant will be able to work on their own initiative to support with the maintenance and design of the trust EPR (Electronic patient record) in line with service level agreements and project timelines.
As a Clinical Systems Specialist you must feel comfortable presenting and communicating with a wide range of individuals as you will be required to represent the team as a subject matter expert during various meeting with internal and external stakeholders.
You will play a vital part in maturing the trust EPR. This will include working day to day with services to ensure that the EPR matches their individual needs along with implementing new functionality across a wide range of services to improve patient care.
Alongside implementing changes to increase efficiencies, you will also be responsible for the clinical systems change control process ensuring all changes to EPR are accurately considered and reviewed. You will need to have an understanding of a variety of national NHS systems and how these integrate together. In addition you will need to have an understanding of how configuration can impact on the trust national and local reporting obligations.
About us
Your identified working base will be the Norwich Community Hospital in Norwich, but the role may require travel across sites in Norfolk.
The team works on a hybrid basis, with a mix of office based and remote working. Requirements for attending the Office base may vary depending on the business needs.
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Job description
Job responsibilities
Please see the full Job Description for detailed description of main responsibilities and requirements
Job description
Job responsibilities
Please see the full Job Description for detailed description of main responsibilities and requirements
Person Specification
Qualifications
Essential
- Post-graduate diploma or equivalent experience
- Accreditation or equivalent experience working with configurable clinical IT systems
- ITIL Foundation certificate or equivalent knowledge gained through experience working in an ITIL based environment
Desirable
- TPP SystmOne accreditation or equivalent experience
- Project Management qualification of equivalent experience
- ITIL Intermediate Certification
Experience
Essential
- Significant experience in the administration and configuration of Clinical IT Systems
- Evidence of ability to communicate effectively with a wide range of professionals and management at all levels within an organisation
- Significant experience of working with and supporting end users on clinical IT systems through the provision of advice and support via telephone, email and face to face
- Knowledge and experience of eliciting, analysing and validating business requirements through facilitation activities with the business and Digital Services
- Management of stakeholder expectations with competing priorities
- Knowledge and previous experience of process design methods and introducing business solutions into an organisation
Desirable
- Significant experience of in administration and configuration of SystmOne
- Experience of building strong relationships with third party suppliers and monitoring supplier performance against SLAs
- Good understanding of working in a project/programme management environment
- A good working knowledge of ITIL best practice and working principles
- Facilitating and presenting to multi-level groups
Skills, Abilities and Knowledge
Essential
- Knowledge and understanding of clinical IT systems,
- Ability to analyse and solve problems and use initiative to meet desired outcomes
- Be able to challenge constructively
- Demonstrate ability to manage and work to multiple and tight timescales under pressure to deliver on commitments
- Able to adapt to and support the changing needs of the service
- Able to take on board new ideas, skills and knowledge
- Advanced keyboard skills
- Evidence of continued professional development
Desirable
- Good understanding of TPP SystmOne and key national IT systems including how they all interact (e.g. Spine, SCR)
- Good working knowledge of Microsoft applications in the workplace
- Use of Microsoft Visio application
Communication
Essential
- Effective listening skills
- Clear, accurate written and verbal communication with experience of producing and presenting clear, concise documentation
- Evidence of effective negotiation and influencing skills
Desirable
- Facilitating and presenting to multi-level groups
Personal and People Development
Essential
- Ability to build positive relationships and gain commitment from others
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
Essential
- Ability to work alone and as part of a cohesive team
- Self-motivated with the ability to motivate others
- Ability to take ownership and use own initiative to achieve desired outcomes
- Proven organisational skills with excellent time management
- Ability to work to multiple and tight timescales under pressure, whilst maintaining high quality
- Proven ability to keep information confidential and provide and receive sensitive information in a responsible manner
- Ability to demonstrate tact, discretion
- Evidence of continued professional development
Other
Essential
- Willing to work flexibly when required
- Must be able to make own travelling arrangements
Person Specification
Qualifications
Essential
- Post-graduate diploma or equivalent experience
- Accreditation or equivalent experience working with configurable clinical IT systems
- ITIL Foundation certificate or equivalent knowledge gained through experience working in an ITIL based environment
Desirable
- TPP SystmOne accreditation or equivalent experience
- Project Management qualification of equivalent experience
- ITIL Intermediate Certification
Experience
Essential
- Significant experience in the administration and configuration of Clinical IT Systems
- Evidence of ability to communicate effectively with a wide range of professionals and management at all levels within an organisation
- Significant experience of working with and supporting end users on clinical IT systems through the provision of advice and support via telephone, email and face to face
- Knowledge and experience of eliciting, analysing and validating business requirements through facilitation activities with the business and Digital Services
- Management of stakeholder expectations with competing priorities
- Knowledge and previous experience of process design methods and introducing business solutions into an organisation
Desirable
- Significant experience of in administration and configuration of SystmOne
- Experience of building strong relationships with third party suppliers and monitoring supplier performance against SLAs
- Good understanding of working in a project/programme management environment
- A good working knowledge of ITIL best practice and working principles
- Facilitating and presenting to multi-level groups
Skills, Abilities and Knowledge
Essential
- Knowledge and understanding of clinical IT systems,
- Ability to analyse and solve problems and use initiative to meet desired outcomes
- Be able to challenge constructively
- Demonstrate ability to manage and work to multiple and tight timescales under pressure to deliver on commitments
- Able to adapt to and support the changing needs of the service
- Able to take on board new ideas, skills and knowledge
- Advanced keyboard skills
- Evidence of continued professional development
Desirable
- Good understanding of TPP SystmOne and key national IT systems including how they all interact (e.g. Spine, SCR)
- Good working knowledge of Microsoft applications in the workplace
- Use of Microsoft Visio application
Communication
Essential
- Effective listening skills
- Clear, accurate written and verbal communication with experience of producing and presenting clear, concise documentation
- Evidence of effective negotiation and influencing skills
Desirable
- Facilitating and presenting to multi-level groups
Personal and People Development
Essential
- Ability to build positive relationships and gain commitment from others
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
Essential
- Ability to work alone and as part of a cohesive team
- Self-motivated with the ability to motivate others
- Ability to take ownership and use own initiative to achieve desired outcomes
- Proven organisational skills with excellent time management
- Ability to work to multiple and tight timescales under pressure, whilst maintaining high quality
- Proven ability to keep information confidential and provide and receive sensitive information in a responsible manner
- Ability to demonstrate tact, discretion
- Evidence of continued professional development
Other
Essential
- Willing to work flexibly when required
- Must be able to make own travelling arrangements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
