Operational Lead for Neurology Rehabilitation

Job description

Job responsibilities

Communication

1 The post holder will be required to have regular contact with internal and external stakeholders and will often need to engage with them over sensitive, highly complex, contentious and highly confidential issues.

2 Presents complex, sensitive and contentious information to Commissioners in relation to service contracts, bids for new tenders; to contractors in relation to contract performance and KPIs, and senior and middle managers in relation services and to staff groups in relation to change management and service developments. At times this will include acting as an honest broker reconciling conflicting views and interests and demonstrating advanced influencing skills.

3 Participate in relevant stakeholder working groups/projects, services and initiatives to provide analytical advice and clinical expertise in relation to all business functions, service development and outcomes.

4 Liaise with other managers and all clinical and non-clinical teams to share best practice in relation to all business functions.

5 To be part of NCHC Management on call rota.

Analytical & Judgement skills

1 Analyse, interpret and quality assure progress against deliverables across all services, analyse achievement against performance targets across a portfolio of service contracts and strategic objectives.

2 Develop and implement qualitative and quantitative measures to determine performance in relation to business functions. Report progress against the strategy through personal representation at senior management forums and by written reports to appropriate boards and groups of staff.

3 Working with the Head of Service and Trust Commercial team, develop business and service development strategies, business plans and bids in response to published tenders, aligned to the Trusts strategic objectives.

4 Analyse and interpret all service performance data for areas responsible for, consider and formulate action plans to address areas of poor performance. Monitor and adjust those accordingly to meet service targets/objectives

5 Lead on the creation and implementation of information systems for collecting, evaluating and interpreting data to inform short-, medium- and long-term strategies.

Planning and organisational Skills

1 Work collaboratively with colleagues to design and lead change projects to improve the efficiency and responsiveness of services, improving productivity and minimising cost, including effective improvement of performance against NHS comparators.

2 Develop plans in relation to and provide expert advice and guidance on business initiatives and innovative opportunities.

3 Responsible for organising and leading meetings to promote a proactive and inclusive culture within the services.

Physical Skills

1 The post holder will be required to travel to a number of other locations during normal working hours to attend meetings, equipment manufactures and patients.

2 The post holder will be required to have good keyboard skills and be proficient in using Word, Excel, SystmOne and an asset management database.

Patient and client care

1 Leadership of business functions and outcomes, ensuring activity against contract and the achievement of key performance indicators across all services through leadership and performance monitoring of the specific teams.

Support the strategic planning for the services, developing a five-year service/business plan linking Service objectives with NCH&C objectives.

Directly influence decisions made in relation to the development of the clinical services, support the Head of Service to shape and plan new business and service projects in a realistic and robust manner, ensuring projects are delivered within agreed timescales, scope and budget.

4 CQC registration and compliance and reporting of overall compliance against all relevant outcomes.

Management of complaints according to Policy, supported closely by the Clinical Leads. Ensure staff are trained in the local management of complaints and report complaints appropriately.

Management of risk and patient safety.

Policy and Service Development

Manage the planning, delivery and assurance of large-scale programmes of business and service improvements which support all services, to ensure compliance with CQC outcomes, meet and exceed commissioning key performance indicators and improve outcomes. This will include facilitating consensus on areas of improvement in accordance with national and local requirements and in accordance with available service funding.

Utilise specialist knowledge and experience to achieve step changes in business and service development across complex pathways and systems of care.

Working closely with the Head of Service, manage and maintain credibility with all stakeholders including staff, network communities and commissioning organisations, fostering a culture of collaboration for the delivery of equitable, high-quality care.

Understand, communicate and implement national policy across all services, ensuring this is shared and widespread adoption secured through advanced influencing skills.

Be a lead change agent securing clinical and non-clinical engagement from staff and involve staff in the development and delivery of services.

Utilising evidence and analytics and actively work with senior colleagues and staff to facilitate a service improvement culture that leads to improved clinical outcomes, patient experience and value for money, using tools such as Productive Community Services and Lean Methodology

Responsibility for operational service delivery and involved in contract management, tenders/bid management and performance monitoring and reporting across all relevant services spanning a wide geographical area.

Ensure that best practice is followed and delivered in own area of responsibility

Challenge ways of working and persuade, motivate and influence other managers to realign their practice where necessary.

Deputise for the Head of Service when directed for contract/business and non clinical functions.

With senior colleagues develop an environment where innovation can flourish incorporating feedback and insight from patient engagement programmes.

Contribute to the development of corporate strategies and policies in connection with the use of medical devices across the organisation.

Champion the need for continuous improvement and excellence, contributing to the development and implementation of service Strategy.

Financial and Physical Resources

The post holder will be a delegated budget holder for all service budgets, responsible for setting, delegating and monitoring budgets, liaising with the Trust finance team.

Support the development of a workforce plan taking into account future needs of the service.

Monitor external contracts in portfolio.

Human resources

Line Management of staff including annual appraisal, absence management, disciplinary and performance concerns.

Lead on training compliance ensuring robust management and reporting of mandatory and essential training.

Develop a culture of business leadership to ensure robust succession planning, appraisal and personal development of staff including recruitment and training.

Support the development of a workforce plan taking into account future needs of the service, skill mix and national policy changes.

Provide highly visible and inspiring leadership, championing a professional and open culture which empowers staff to consistently deliver high quality care with compassion, acting as a role model for the behaviours and high professional standards expected.

Information Resource

Generate and provide reports to support service delivery.

Research and Development

May be required to undertake surveys or audits, as necessary to own work; may occasionally participate in R&D, clinical trials or equipment testing.

Freedom to Act

1. Responsibility for operational service delivery contract management, tenders/bid management and performance monitoring and reporting across all relevant services spanning a wide geographical area.

2. Ensure that best practice is developed and delivered at organisational and service levels.

3. Challenge ways of working and persuade, motivate and influence other managers to realign their practice where necessary.

4. Lead on procurement and tendering for medical devices/ clinical equipment ensuring value for money and equipment meets clinical need.

5Patient Care

1. To explore current practice, identifying areas for development, and planning the appropriate change using research and experience to evaluate the outcomes.2. To be responsible for the quality of the patients environment in order to improve the patients experience.

3. To co-ordinate practice, procedures / systems for clinical areas.

4. To investigate incidents and respond appropriately to support the Patient Safety Incident Response Framework (PSIRF) principles. In conjunction with the Clinical Director work to foster a psychologically safe culture in line with our Trust-wide strategy and our reporting systems.

1. To be highly visible, accessible and approachable to staff, patients and the public to ensure that open and honest communication channels are created and sustained.

2. To maintain an overview of the standards of care being delivered across defined clinical areas and instigate remedial action if necessary.

3. To lead and ensure high standards of practice in line with standards of care and other Government targets are embedded in practice:

4. To support the implementation of audit, NICE guidance and relevant standards, ensuring that a multi-disciplinary is taken to raise standards.

Person Specification

Qualifications

Essential

• First level degree or equivalent experience
• Recognised Management Qualification or evidence of working at that level
• Evidence of post graduate education and a commitment to achieve master's level degree

Experience

Essential

• Experience of working in partnership with multi- disciplinary team
• Experience of managing change within a clinical environment
• Experience of developing clinical staff
• Experience of managing a clinical team including human resources management
• Experience of interpreting strategy into activity

Skills, Abilities and Knowledge

Essential

• Ability to both influence and work across professional boundaries
• Well-developed verbal and written communication skills
• Influencing skills
• Evidence of managerial skills
• Experience of developing policies and procedures
• Able to command respect of multi-disciplinary team
• Computer literate as will be using a VDU most of the working day

Communication

Essential

• Able to prioritise and manage own work
• Able to exercise autonomy and own initiative when dealing with issues within own specialist area of competence
• Able to prepare and present business cases
• Able to manage departmental and project budgets
• Ability to promote, implement and sustain change
• Able to communicate effectively with stakeholders

Personal Attributes

Essential

• To approach tasks in a structured, organised and methodical fashion
• Possess advance and complex numeracy skills

Other

Essential

• Able to work harmoniously with all members of staff as part of a team
• Able to communicate highly complex information to peers and across professional boundaries

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Norfolk Community Health and Care NHS Trust

Norwich Community Hospital, Bowthorpe Road

Norwich

NR2 3TU

Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)