Care Coordinator

Job description

Job responsibilities

To undertake a safe and efficient co-ordination. To co-ordinate patient appointments for the Virtual Ward and the unscheduled care coordination hub following the set processes, onto the live ledgers, whilst utilising relevant data to include geography, skill mix and staffing levels. Scrutiny of appointment details against care plans that require performing will be undertaken to ensure a correct match and therefore preventing unnecessary visits.

To liaise with health professionals to triage referrals to establish the appropriate destination for referrals and forward on as necessary.

To demonstrate good customer care and communication skills when communicating with the public and health/social care professionals.

To recognise the diverse needs and individuality of service users and demonstrate the ability to act with tact and diplomacy.

To demonstrate knowledge of available automated facilities for receiving referrals, finding and checking patient information and storage of information in accordance with policies and procedures.

Production of clinical summaries, reports, letters, forms, notices, and minutes of meetings as necessary.

Maintaining information stored on the database by updating patient records daily and producing information as requested by team members.

Filing and storage of patient notes in accordance with policies and procedures.

To support and contact members of the intermediate care teams to ensure urgent referrals are dealt with within the appropriate response time by managing own time effectively and integrating this with the workings of the team

To be aware of the Trust and departmental lone worker policy and ensure it is implemented appropriately.

To receive and record messages for members of the teams.

To be an active team member with shared responsibility for general housekeeping by prioritising your workload, identify and explore your own contribution to team working and contributing to the induction process of new members of staff.

To recognise any problems regarding the service, including any issues relating to quality and passing this and any constructive ideas on improvements to the service to the appropriate person.

To monitor and maintain stock levels, requisitioning and receipting as necessary, demonstrating an awareness of budgetary constraints.

To be committed to working within a changing environment, responding positively to new demands and changes, and willing to be flexible to the changing needs of the service.

To be an active member of the training programme by the attendance at and participation in staff meetings, training sessions and external courses.

To participate in the staff appraisal scheme as an appraisee, maintaining a dynamic personal development programme (PDP)

To demonstrate an awareness of clinical governance and risk management and apply to work situation. To maintain confidentiality for patient data and commercial data, including data being shared by partner organisations as part of work for Virtual Ward and UCCH.

Virtual Ward and Urgent care coordination Hub are operational all year-round including bank holidays between the hours of 08.00am and 20.00pm. There may be a requirement to work some weekends and bank holidays.

To be an active member in the distribution, management, and allocation of the virtual ward remote monitoring equipment. In addition to this recognise the issues around maintaining stock in all locations that Virtual ward cover including arranging collection of kits.

Person Specification

Qualifications

Essential

• GCSE grade C or above, or equivalent in English and Maths
• NVQ 3 Business Administration or equivalent experience

Desirable

• RSA II or equivalent Typing Qualification

Experience

Essential

• Office experience in private or health sector
• Professional contact with the General Public
• Customer Services experience

Desirable

• Previous NHS experience

Skills Abilities and Knowledge

Essential

• Able to communicate effectively in written and verbal English Language IT and Microsoft office literate
• Ability to work effectively as part of a diverse multi-disciplinary team
• Problem solving skills
• Good organisational skills
• Excellent attention to detail

Desirable

• SystmOne literate

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)

Essential

• Enthusiastic and motivated
• Committed to providing the best possible service to patients
• Team Player
• Able to work on own initiative
• Tact and diplomacy

Other

Essential

• Able to work shift patterns and weekends to meet the needs of the service
• Flexibility to travel to other sites to meet the needs of the service
• Able to make own travel arrangements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

IC24 Reed House

Broadland Business Park, Peachmans Way

Norwich

NR7 0WF

Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)