Job summary
We are looking to appoint a self-motivated individual with initiative, drive, strong interpersonal, admin and IT skills to work as a Palliative CareCoordinator based at St. James' Clinic, Exton's Road, King's Lynn
Coordination Duties: To work as part of the team for the Specialist Palliative Care Service liaising closely with clinicians to ensure a timelyresponse to referrals. Taking and recording referrals electronically and allocating care packages under the supervision of the lead clinician andworking alongside the integrated teams and a variety of organisations and care providers.
Call Handling Duties: To deliver an effective, safe and competent call handling service for callers to the Specialist Palliative Care Service whichincludes patients, their representatives and Healthcare professionals
Main duties of the job
The role is interesting and varied, where candidates require good communication skills with the ability to interact professionally with patients,relatives and other staff groups:
o Administrative support to clinical and non-clinical staffo Make and receive referrals from a number of agencies. Record referrals electronically on SystmOne and liaise with clinicians to ensurea timely response to referralso To be responsible for working with team leads and clinicians revising and prioritising packages of care, as requiredo Communicate effectively to care staff working within the service regarding patient needso Managing, monitoring and actioning tasks on SystmOne and emails received by the serviceo To carry out and prioritise a variety of administrative and clerical duties and undertake other general office dutieso Provide service users and professionals with information, assistance and signposting, as required
About us
Find out more about working for our organisation here: https://online.flippingbook.com/view/226719057/
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS Community Trust in the country to be awarded the title.
Job description
Job responsibilities
To communicate with patients, families, carers and colleagues at an appropriate level providing clear information and guidance and dealing withpatients fears and lack of understanding. Exercising tact and judgement in dealing with and resolving routine enquiries, taking accurate messagesand ensuring these are passed to the relevant person in a timely manner. Work closely with the existing administrators across the organisation to provide ongoing administrative support to the Trust as a whole Act as an administrator for new and ongoing tasks within the team Support initiatives for the team To create and maintain reports, spreadsheets and correspondence using a variety of computer packages including Word, Excel andOutlook Support the management of absence process by completing and submitting absence forms as required Manage the phones and output from calls Processing, filing and distributing confidential reports and documents Interact with employees at different levels of the organisation Produce letters and arrange diaries Maintain databases Carry out any photocopying, scanning or filing, as required To undertake any duties commensurate with the post
Job description
Job responsibilities
To communicate with patients, families, carers and colleagues at an appropriate level providing clear information and guidance and dealing withpatients fears and lack of understanding. Exercising tact and judgement in dealing with and resolving routine enquiries, taking accurate messagesand ensuring these are passed to the relevant person in a timely manner. Work closely with the existing administrators across the organisation to provide ongoing administrative support to the Trust as a whole Act as an administrator for new and ongoing tasks within the team Support initiatives for the team To create and maintain reports, spreadsheets and correspondence using a variety of computer packages including Word, Excel andOutlook Support the management of absence process by completing and submitting absence forms as required Manage the phones and output from calls Processing, filing and distributing confidential reports and documents Interact with employees at different levels of the organisation Produce letters and arrange diaries Maintain databases Carry out any photocopying, scanning or filing, as required To undertake any duties commensurate with the post
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Maths, Grade C or above
Desirable
- RSA II or equivalent Typing Qualification
- ECDL or equivalent IT qualification
- Shorthand
Experience
Essential
- Proven administration experience in a busy office environment
- Proven experience of working as part of a team
- Proven ability to organise and service meetings
Desirable
- Working knowledge of SystmOne, PAS etc.
- Working within a busy healthcare setting
Skills, Abilities and Knowledge
Essential
- Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Excellent organisational and communication skills
- Articulate, calm, polite and well-motivated with a positive attitude to customer care
- Audio typing to a high degree of accuracy
- Ability to work flexibly to meet patient/service needs
Desirable
- Enhanced IT skills
- Planning skills
- Customer Care Skills
- Supervisory skills
Personal Attributes/Behaviours
Essential
- Taking Ownership
- Integrity
- Care, Respect and Dignity
- Innovation and Resilience
- Working together for the community
- Team player committed to efficient service delivery
Other
Essential
- Flexible attitude and approach to work to meet the needs of the service
- Able to make own transport arrangements
Communication
Essential
- Able to communicate effectively using the English Language in both written and verbal forms
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Maths, Grade C or above
Desirable
- RSA II or equivalent Typing Qualification
- ECDL or equivalent IT qualification
- Shorthand
Experience
Essential
- Proven administration experience in a busy office environment
- Proven experience of working as part of a team
- Proven ability to organise and service meetings
Desirable
- Working knowledge of SystmOne, PAS etc.
- Working within a busy healthcare setting
Skills, Abilities and Knowledge
Essential
- Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Excellent organisational and communication skills
- Articulate, calm, polite and well-motivated with a positive attitude to customer care
- Audio typing to a high degree of accuracy
- Ability to work flexibly to meet patient/service needs
Desirable
- Enhanced IT skills
- Planning skills
- Customer Care Skills
- Supervisory skills
Personal Attributes/Behaviours
Essential
- Taking Ownership
- Integrity
- Care, Respect and Dignity
- Innovation and Resilience
- Working together for the community
- Team player committed to efficient service delivery
Other
Essential
- Flexible attitude and approach to work to meet the needs of the service
- Able to make own transport arrangements
Communication
Essential
- Able to communicate effectively using the English Language in both written and verbal forms
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
