Clinical Support Worker

Job responsibilities

In addition to the above main duties, the clinical support worker will be responsible for the following:

Communication

1. To welcome patients, visitors, and relatives to clinical areas where required, providing assistance, support and information as needed. Being aware of barriers to effective communication and respond appropriately.

2. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Community Paediatrician or Registered Nurse.

3. Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.

4. To contribute to the handover of the care of patients within the team under the direct supervision of a Community Paediatrician or RN, maintaining confidentiality at all times.

5. Report and record using the trusts systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty.

6. Use the System One and ICE and other trust systems as required by the clinical area

Management

1. Promote a professional, welcoming and uncluttered environment, keeping all storage areas well stocked, safe, clean and tidy, in accordance with any relevant legislation.

2. To be responsible for the maintenance of all medical devices used within the clinical team, including maintaining the service log, liaising with patients, and families where monitors require servicing, delivering and collecting equipment form patients, with oversight from a registered nurse.

3. Work collaboratively with the integrate care system when patient equipment / medical devices require purchasing, delivering and servicing.

4. Ensure all waste is disposed of in line with trust policy.

5. Participate in audit under the direction of the Community Paediatrician or RN.

Professional/Educational

1. To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions.

2. To have completed the Care Certificate or relevant experience in a care setting

3. To be flexible in relation to patient requirements.

4. To continue personal development in relation to identified objectives.

5. To supervise and support new staff and working with local induction programme

6. Maintain up to date knowledge of changes in policies and procedures relevant to the post

7. Participate in training and supervision sessions relevant to the clinical area this could include clinical competences where appropriate

8. Ensure that attendance at an annual appraisal is maintained and documented

Qualifications

Essential

• Education to GCSE level Grade 5 in English and Mathematics or equivalent
• Care Certificate and or equivalent health care experience

Desirable

• City and Guilds NVQ Level 3 in Care/Health and Social Care
• City and Guilds NVQ Level 3 in Child Care/Child Development

Experience

Essential

• Previous experience in a nursing/Care Assistant role

Skills, Abilities, and Knowledge

Essential

• Good organisational skills
• Basic IT and computer skilles
• Good interpersonal and communication skills
• Good numeracy and literacy skills

Communication

Essential

• Clear oral communication
• Basic computer skills

Personal and People Development

Essential

• Polite/courteous
• Caring personality
• Sensitive and tolerant
• Resilient

Personal Attributes/Behaviours

Essential

• Good interpersonal skills
• Responds positively to change
• Flexible
• Ability to work as part of a multi-disciplinary team
• Social skills

Other

Essential

• Hold a valid UK driving license
• Ability to work flexibly, which may include shift working
• May be required to work in other community hospitals or teams and wards within our Trust in order to meet the needs of the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).