Enhanced Support Team Clinical Support Worker (CSW)

Norfolk Community Health and Care NHS Trust

The closing date is 27 November 2024

Job summary

Are you passionate about the care patients with mental health conditions receive? Would you welcome training to gain insight into mental health conditions and to be a champion for this patient group?

You may want to work on an inpatient setting but find the shift patterns difficult to accommodate around your life outside of work, but this role offers the flexibility in shift times and patterns to make it work.

NCH&C are forming a brand new team to support our Inpatient Wards care for patients with Mental Health diagnosis and concerns.

This team will receive training to enable our Healthcare Support Workers to feel confident they can deliver and cascade the best practice to care for this group of patients.

You will work with our teams in NCH&C, our dedicated Mental Health nurse, patients and their families; to deliver care plans that give the best possible patient experience and outcomes.

And, to support you, you will be able to devise your own working pattern with the team, that does not have to try and fit with the normal clinical shift patterns. You will be based on a "home" ward but be expected to travel to different locations in Norfolk to support teams with patients that need your expertise.

Please note: Previous applicants need not apply.

Main duties of the job

1. To support inpatient teams in geographical locations across Norfolk

2. To accurately and promptly carry out the instructions of the Registered Nurse (RN) who is professionally accountable for the delivery of care.

Please see Job description for full details

About us

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Find out more about working for our organisation here:https://online.flippingbook.com/view/226719057/

Date posted

13 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

839-6540334-RB-C

Job locations

Varied Locations across Norfolk

Norfolk

NR2 3TU


Job description

Job responsibilities

Communication 1. To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately. 2. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Registered Nurse. 3. Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated. 4. To contribute to the handover of the care of patients within the team under the directsupervision of a RN maintaining confidentiality at all times.

5. Report and record using the trusts systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty.

6. Use the System One and ICE and other trust systems as required by the clinical area.

Please see Job description for full details

Job description

Job responsibilities

Communication 1. To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respond appropriately. 2. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Registered Nurse. 3. Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated. 4. To contribute to the handover of the care of patients within the team under the directsupervision of a RN maintaining confidentiality at all times.

5. Report and record using the trusts systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty.

6. Use the System One and ICE and other trust systems as required by the clinical area.

Please see Job description for full details

Person Specification

Qualifications

Essential

  • Education to GCSE level grade 5 in English and Maths or equivalent
  • Must hold UK driving License and have access to car for the use of work
  • Care Certificate and or equivalent health care experience

Desirable

  • City and Guilds NVQ Level 3 in Care/Health and Social Care

Behaviours

Essential

  • Caring Personality
  • Sensitive and Tolerant
  • Resilient
  • Adaptable to different work locations

Desirable

  • Adaptable to different work locations

Experience

Essential

  • Some previous experience in a nursing/care environmentive
  • Good interpersonal and communication skills

Personal Attributes / Behaviours

Essential

  • Responds positively to change
  • Flexible
  • Ability to work as part of a multi-disciplinary team
  • Social skills

Other

Essential

  • Able to make own travelling arrangements
  • May be required to work in other community hospital's within our trust in order to meet the needs of the service
Person Specification

Qualifications

Essential

  • Education to GCSE level grade 5 in English and Maths or equivalent
  • Must hold UK driving License and have access to car for the use of work
  • Care Certificate and or equivalent health care experience

Desirable

  • City and Guilds NVQ Level 3 in Care/Health and Social Care

Behaviours

Essential

  • Caring Personality
  • Sensitive and Tolerant
  • Resilient
  • Adaptable to different work locations

Desirable

  • Adaptable to different work locations

Experience

Essential

  • Some previous experience in a nursing/care environmentive
  • Good interpersonal and communication skills

Personal Attributes / Behaviours

Essential

  • Responds positively to change
  • Flexible
  • Ability to work as part of a multi-disciplinary team
  • Social skills

Other

Essential

  • Able to make own travelling arrangements
  • May be required to work in other community hospital's within our trust in order to meet the needs of the service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Varied Locations across Norfolk

Norfolk

NR2 3TU


Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Varied Locations across Norfolk

Norfolk

NR2 3TU


Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Workforce and Staffing Lead

Amy Rich

amy.rich@nchc.nhs.uk

Date posted

13 November 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

839-6540334-RB-C

Job locations

Varied Locations across Norfolk

Norfolk

NR2 3TU


Supporting documents

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