Job summary
We are looking to recruit a hybrid Clinical Operations Manager/Clinical Lead Nurse to provide professional and clinical leadership and line management for our South community nursing triage and allocation Hub. Our Hub is based in Wymondham and triages, coordinates and allocates work for our planned care community nursing teams based across South Norfolk, working alongside our PCN partners and colleagues.
You will work within a professional and dedicated team and have support from other Clinical Operations Managers and Clinical Leads working across South PCN.
You will manage the hybrid workforce and take responsibility for staff clinical competencies , professional development recruitment, monitoring, lone working and adherence to policies. You will also take responsibility for the data and safety quality monitoring of the team and will ensure that Trust annual priorities and quality goals are embedded within the workforce.
Main duties of the job
To provide clear line management, operational and clinical leadership to the community nursing teams and clinic based services within the locality portfolio.
To contribute to the clinical Operations co-ordination within the Operational HUB.
Engage with the function of the Operational HUB Engage with mobile working
Engage with SystmOne Optimisation
Engage with referral to discharge standard processes
To be aware of the demand and capacity model which will reflect workload needs at any given time.
The Operational HUB operates between 8am and 6.30pm and this role will require a flexible working pattern including some weekends, to fit service needs, including some Hub shift cover 8-6.
About us
The Trust achieved outstanding from CQC and we are proud to say we are the first trust to have achieved this accolade. This is a testament to the forward progressive nature of the trust and our commitment to delivering high quality care in sometimes challenging environments.
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Job description
Job responsibilities
To be responsible for the clinical and professional leadership of defined team within South Place, demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude so as to promote confidence in the team and the service.
To lead on recruitment for the team
To support staff to achieve and ensure Mandatory Training, competencies and Personal Development Reviews are maintained within the teams.
To contribute to the delivery of high standards of health care to patients within their own homes, care homes, the travelling community and in clinics, by assessing, planning, implementing and evaluating packages of care.
To ensure that Trust annual priorities and quality goals are embedded within the workforce by ensuring that all annual appraisals are complete within the team.
Please refer to full job description
Job description
Job responsibilities
To be responsible for the clinical and professional leadership of defined team within South Place, demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude so as to promote confidence in the team and the service.
To lead on recruitment for the team
To support staff to achieve and ensure Mandatory Training, competencies and Personal Development Reviews are maintained within the teams.
To contribute to the delivery of high standards of health care to patients within their own homes, care homes, the travelling community and in clinics, by assessing, planning, implementing and evaluating packages of care.
To ensure that Trust annual priorities and quality goals are embedded within the workforce by ensuring that all annual appraisals are complete within the team.
Please refer to full job description
Person Specification
Qualifications
Essential
- Registered Nurse
- First level degree level, diploma or equivalent post registration experience
- Recognised Management Qualification or evidence of working at that level
- Evidence of continuing professional development
Desirable
Experience
Essential
- Experience of leading a team
- Experience of working in a multi-agency environment
- Experience of managing budgets
- A track record of successful service & policy development & implementation
- Working knowledge of current issues within clinical practice and service development
- Evidence of post graduate development
Desirable
- Experience of managing a multi-disciplinary team
Skills, Abilities, Knowledge
Essential
- Change management
- Evidence of managing change within a clinical environment
- Analytical skills, with the ability to problem solve complex situations
- A track record of successful service & policy development & implementation
- Project management
- Knowledge of current developments in the health service and political awareness of the NHS
- Experience of working in partnership with multi-disciplinary team
- Able to command respect of the multi-disciplinary team
- Ability to work across professional boundaries
- Able to use own initiative
- Evidence motivational skills
- Experience of staff recruitment induction, career development and appraisal
- Experience of strategic deployment of workforce to deliver a service
- Financial management experience and responsibility
- Able to provide high standards of care
- Evidence tact & diplomacy
- Empathy & sensitivity
- Good observational & reporting skills
- Ability to manage stressful situations
- Work flexibly to accommodate service needs
Communication
Essential
- Expert communication skills, able to address communication barriers
- Have good IT/ keyboard skills
Personal/ People Development
Essential
- Be aware of own limitations & able to gain support where necessary
- Strong commitment to service development & positive change
- Highly developed interpersonal skills with attention to details
- Influencing skills and ability to negotiate at all levels
- Experience of developing policies and procedures
Personal Attributes/ Behaviour
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
- Must hold full and valid and driving licence and have access to a vehicle
- Able to communicate effectively in written and verbal English language
Person Specification
Qualifications
Essential
- Registered Nurse
- First level degree level, diploma or equivalent post registration experience
- Recognised Management Qualification or evidence of working at that level
- Evidence of continuing professional development
Desirable
Experience
Essential
- Experience of leading a team
- Experience of working in a multi-agency environment
- Experience of managing budgets
- A track record of successful service & policy development & implementation
- Working knowledge of current issues within clinical practice and service development
- Evidence of post graduate development
Desirable
- Experience of managing a multi-disciplinary team
Skills, Abilities, Knowledge
Essential
- Change management
- Evidence of managing change within a clinical environment
- Analytical skills, with the ability to problem solve complex situations
- A track record of successful service & policy development & implementation
- Project management
- Knowledge of current developments in the health service and political awareness of the NHS
- Experience of working in partnership with multi-disciplinary team
- Able to command respect of the multi-disciplinary team
- Ability to work across professional boundaries
- Able to use own initiative
- Evidence motivational skills
- Experience of staff recruitment induction, career development and appraisal
- Experience of strategic deployment of workforce to deliver a service
- Financial management experience and responsibility
- Able to provide high standards of care
- Evidence tact & diplomacy
- Empathy & sensitivity
- Good observational & reporting skills
- Ability to manage stressful situations
- Work flexibly to accommodate service needs
Communication
Essential
- Expert communication skills, able to address communication barriers
- Have good IT/ keyboard skills
Personal/ People Development
Essential
- Be aware of own limitations & able to gain support where necessary
- Strong commitment to service development & positive change
- Highly developed interpersonal skills with attention to details
- Influencing skills and ability to negotiate at all levels
- Experience of developing policies and procedures
Personal Attributes/ Behaviour
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
- Must hold full and valid and driving licence and have access to a vehicle
- Able to communicate effectively in written and verbal English language
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
