Clinical Assistant

Job description

Job responsibilities

The post holder will be required to review the patient list for that day, take note of any particular needs the patients may have and provide the necessary equipment for the clinic.

Be available to assist and chaperone patients if requested as per NCH&C chaperone policy.

To liaise with the clinician and their patients to ensure smooth running of the clinics, including interaction with patients, carers, families and other professionals.

Post will be required to support home visits for manual handling and chaperone.

Post holder required to support with personal care for Re-enablement services including Prosthetics.

Monitor stock for clinics and order equipment, consumables, patient information leaflets and stationery as required. Ensure paper supply for photocopier.

Report any equipment failures to the line manager and ensure that replacement equipment is sourced in a timely way to avoid any down time.

Responsible for developing and implementing a hand hygiene audit programme for the service that ensures compliance against Trust policy.

Responsible for reporting equipment faults.

Post holder will be required to order stock and uniform via PowerGate.

Post holder will be required to use SystmOne, Equip asset database, PowerGate, standard keyboard skills.

Ensure that the reception and clinic areas are welcoming, clean, tidy and free from hazards.

Undertake daily safety checks of the reception and clinic areas and report any concerns to the most appropriate person.

Take receipt of equipment deliveries, unpack boxed equipment (and dismantle boxes for recycling) and accessories and check order is complete.

The post holder is responsible for ensure that each clinic room has the correct equipment available and ready to use ie. powered wheelchairs and hoists are fully charged, so that clinicians can undertake patient assessments, consultations and handover appointments.

Regularly check safety, suitability and cleanliness of toys in the waiting area. In line with local policy ensure there is a procedure in place to document when toys are cleaned and or replaced.

Ensuring that lease vehicles are clean, fuelled and supplied with screen wash.

Assist clinical staff with the loading and unloading of equipment from lease vehicles.

Post holder is required to support with de-escalating situations that can become challenging.

Post holder will be required to support with communicating challenging information to patient who have learning disabilities and learning impairment.

Communicate with external stakeholders such as 3rd party suppliers, medical professionals and carers.

Communicating with Wheelchair repairs services on a daily basis.

Post holder is required to have good communicating skills verbally and in writing.

Person Specification

Qualifications

Essential

• GCSE A-C English and Maths or equivalent

Desirable

• NVQ level 2 in health and social care

Experience

Essential

• Experience of working within a healthcare setting

Desirable

• Previous experience in the taking and recording of clinic measurements
• Previous experience of making contact with members of the public
• Previous experience in a clinical outpatient setting

Skills, Abilities and Knowledge

Essential

• Excellent interpersonal skills
• Excellent and clear communication skills
• Responds positively to change
• Competent in using Systmone and Microsoft office, particularly a basic use of Excel
• Ability to meet the physical demands of the role, including loading and unloading vehicles with equipment on a daily basis

Desirable

• Overall good computer skills
• Ability to work as part of a multi-disciplinary team
• Ability to work in a time conscious and occasionally high-pressured environment

Personal Attributes

Essential

• Social skills
• Polite and courteous
• Caring personality
• Sensitive and tolerant
• Enthusiasm to provide the best experience for the patient's accessing our service
• Punctual

Desirable

• Experience of working with people who require an adjustment in communication styles

Other

Essential

• Ability to work to meet the needs of the service
• Ability to communicate effectively in both written and verbal English Language
• Full, clean UK driving license and willingness to drive a large work vehicle

Desirable

• Experience in working flexibly and identifying change that would benefit the service, experience in carrying out this change with the support of the clinical team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Re-Enablement Services Centre, Julian Hospital Site

201 Bowthorpe Road

Norwich

NR2 3UD

Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)