Job summary
NCHC has a number of multidisciplinary roles within a modern, new build therapy led unit in Norwich opening in 2024.
We are looking for a highly motivated, innovative Clinical Support Worker who is committed to delivering exceptional patient-centred care and join our exciting journey creating a supportive and comfortable environment for 48 patients at NCH&C's Norwich Community Hospital site. Healthcare will be delivered by a multidisciplinary team of clinical professionals dedicated to patient recovery and well-being.
Main duties of the job
Utilising the latest therapy and rehabilitation technology and practices, you will be a part of this new team and will play a pivotal role in supporting patients back into the community and, in this role, we can offer you the opportunity to play a significant part in creating a reablement culture within a brand-new unit.
- Work as part of the team to deliver care in a reablement setting.
- To support an environment where all team members are responsible for a reablement ethos using a positive risk-taking approach for patients, their carers and families.
- To support patients being as independent as possible within their functional limits.
- To work as part of a multidisciplinary team within a quality framework to ensure that the highest standards of care are met.
- To support and deliver innovation within discharge practice and pathways.
- To work with system partners including the voluntary sector to ensure that patients experience a seamless transfer of care both into and onward from the unit.
- Support the delivery and co-ordination of care to a named group of patients.
- Work proactively within the team to achieve unit and trust goals and objectives.
- Work with and promote recognised policies, protocols, and guidelines
About us
As a Clinical Support Worker you must live by our values and use your skills to ensure the ethos becomes part of the culture within the team. Being able to communicate well with a variety of people is an absolute must.
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
RECRUITMENT EVENT - Friday 23rd February 2024
If you are reading this, then the recruitment day we are holding on Friday 23rd February may be of interest for you.
The day will focus on recruitment for all of the vacancies that we have open for our new Willow Therapy Unit, which is due to open June 2024.
We will be at The Kings Conference Centre in Norwich from 9.30am. Come along to find out more about the roles we have on offer, and we will even have limited availability for interviews on the day too.
No booking needed; we look forward to seeing you then.
Job description
Job responsibilities
- To carry out the instructions accurately and promptly of the reablement ward team who are professionally accountable for the delivery of care.
- To work within an agreed reablement competency framework to support patients with their stated goals and within their functional capabilities.
- To report to registered staff any patient that gives cause for concern or any observed changes in a patients clinical condition.
- To support patients emotional well-being by supporting positive conversations, actively encouraging, and promoting independence on a range of activities of daily living.
- To accurately document all care delivered to patients, including recording documentation electronically on trust systems always maintaining confidentiality.
- To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.
- To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.
- To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.
- Provide and deliver a high standard of individualised personal care with a reablement ethos.
- To keep the unit clean and tidy maintaining a safe environment.
- To adhere to trust infection control procedures.
- To chaperone/escort patients to other clinical departments and or NHS Units under the direction of the RN.
- To support relatives under the guidance of the Multidisciplinary Team (MDT).
- To assist with the discharge process for patients by the MDT.
Job description
Job responsibilities
- To carry out the instructions accurately and promptly of the reablement ward team who are professionally accountable for the delivery of care.
- To work within an agreed reablement competency framework to support patients with their stated goals and within their functional capabilities.
- To report to registered staff any patient that gives cause for concern or any observed changes in a patients clinical condition.
- To support patients emotional well-being by supporting positive conversations, actively encouraging, and promoting independence on a range of activities of daily living.
- To accurately document all care delivered to patients, including recording documentation electronically on trust systems always maintaining confidentiality.
- To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. Be aware of role in emergency situations and what actions should be undertaken.
- To be aware of and adhere to all trust policies / procedures / nursing guidelines when undertaking any activities.
- To make patients welcome to the clinical area and participate in the admission process under the supervision of registered staff.
- Provide and deliver a high standard of individualised personal care with a reablement ethos.
- To keep the unit clean and tidy maintaining a safe environment.
- To adhere to trust infection control procedures.
- To chaperone/escort patients to other clinical departments and or NHS Units under the direction of the RN.
- To support relatives under the guidance of the Multidisciplinary Team (MDT).
- To assist with the discharge process for patients by the MDT.
Person Specification
Qualifications
Essential
- Education to GCSE level Grade 5 in English and Mathematics or equivalent.
- Care Certificate and or equivalent health care experience
Desirable
- City and Guilds NVQ Level 3 in Care/Health and Social Care
Experience
Essential
- oSome previous experience in a Nursing/Care Assistant role
Desirable
- An interest or experience in a reablement role or setting.
Communication
Essential
- Clear oral communication
- Basic computer skills
Skills, Abilities and Knowledge
Essential
- Good organisational skills
- Basic I.T. and computer skills
- Good interpersonal and communication skills
- Good numeracy and literacy skills
Personal and People Development
Essential
- Polite/courteous
- Caring Personality
- Sensitive and tolerant
- Resilient
Person Specification
Qualifications
Essential
- Education to GCSE level Grade 5 in English and Mathematics or equivalent.
- Care Certificate and or equivalent health care experience
Desirable
- City and Guilds NVQ Level 3 in Care/Health and Social Care
Experience
Essential
- oSome previous experience in a Nursing/Care Assistant role
Desirable
- An interest or experience in a reablement role or setting.
Communication
Essential
- Clear oral communication
- Basic computer skills
Skills, Abilities and Knowledge
Essential
- Good organisational skills
- Basic I.T. and computer skills
- Good interpersonal and communication skills
- Good numeracy and literacy skills
Personal and People Development
Essential
- Polite/courteous
- Caring Personality
- Sensitive and tolerant
- Resilient
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
