Job summary
An exciting opportunity has arisen for a highly motivated individual to join Norfolk Community Health and Care as a Band 4 Discharge Co-Ordinator at a new rehabilitation ward based at Bowthorpe Road Norwich . You will work with the multidisciplinary team liaising with family, patients and carers to plan and facilitate timely discharges from the unit.
The successful candidate will be part of a team of Discharge Co-Ordinator's, 1 based at each of the generalist inpatient units, with a peripatetic DISCO supporting all units. You will be managed by the Operations Manager and form an integral part of a small team. You will also work closely with the team and ward leaders at the new purpose built ward and will be based at Norwich Community Hospital, Bowthorpe Rd. The New Hospital will be opened in Spring 2024 - from the point of recruitment and during induction you will be based at another Norwich Community rehabilitation setting, which will be discussed at Interview, and will then move from here to the new unit when it is opened.
This post is a substantive for 30 hours per week over 4 days, Monday- Friday, no weekends or bank holidays.
Main duties of the job
Duties include: Making onward referrals to appropriate services. Liaising with patients and family. Forward thinking about discharging a patient from when they are admitted. Working within a multi-disciplinary team including Nurses, Doctors, Therapists, Social workers. Problem solving and attending daily ward meetings.
This is an exciting opportunity for an individual who likes to be proactive and work as part of a team.
About us
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Job description
Job responsibilities
On a daily basis you will attend the red-green meetings to discuss patients and their discharge plans. You will take tasks/actions from this to complete. This may include liaising with family/other professionals, completing referral forms, speaking to patients, chasing up referrals, ordering transport.
You will need to be able to prioritise work and work unsupervised, as well as being part of the team. You will need good communication skills and be organised.
Job description
Job responsibilities
On a daily basis you will attend the red-green meetings to discuss patients and their discharge plans. You will take tasks/actions from this to complete. This may include liaising with family/other professionals, completing referral forms, speaking to patients, chasing up referrals, ordering transport.
You will need to be able to prioritise work and work unsupervised, as well as being part of the team. You will need good communication skills and be organised.
Person Specification
Qualifications
Essential
- Higher level of education (NVQ level 3 or equivalent )
Desirable
- Evidence of degree level learning
- RSA III
- 'A' levels at minimum or equivalent) in Maths and English
Experience
Essential
- Previous appropriate experience of working in primary care, the NHS or Social Care
- Proven ability to demonstrate a systematic approach to prioritisation of work and cope under pressure to meet deadlines
- Administrative experience related to service users or patients
- Proven experience of working as part of a team
- Experience with day to day problem solving related to patients and service users
Desirable
- Experience using enhanced communication skills
- Enhanced experience with problem solving
Skills/Knowledge
Essential
- Excellent planning, organisation and communication skills
- Awareness and understanding of the relevant Health and Social Care legislation
- Comprehensive working knowledge of microsoft office, especiall word and excel
- Customer Care skills
- An ability to work on own initiative and manage own workload
- Be able to communicate clearly and appropriately with members of the public, colleagues and staff in other agencies verbally, on the telephone and in writing
- Able to work flexibly to maintain service requirements
- Ability to maintain confidentiality
- Demonstrates a sense of pride in the delivery of healthcare and in team
- Be able to make own travel arrangements to a variety of destinations across the locality and Norfolk as required.
Desirable
- Knowledge of health or social care database systems
- Knowledge of current policy and practice within health and social care.
- Enhanced IT skills
- Excel Intermediate
Person Specification
Qualifications
Essential
- Higher level of education (NVQ level 3 or equivalent )
Desirable
- Evidence of degree level learning
- RSA III
- 'A' levels at minimum or equivalent) in Maths and English
Experience
Essential
- Previous appropriate experience of working in primary care, the NHS or Social Care
- Proven ability to demonstrate a systematic approach to prioritisation of work and cope under pressure to meet deadlines
- Administrative experience related to service users or patients
- Proven experience of working as part of a team
- Experience with day to day problem solving related to patients and service users
Desirable
- Experience using enhanced communication skills
- Enhanced experience with problem solving
Skills/Knowledge
Essential
- Excellent planning, organisation and communication skills
- Awareness and understanding of the relevant Health and Social Care legislation
- Comprehensive working knowledge of microsoft office, especiall word and excel
- Customer Care skills
- An ability to work on own initiative and manage own workload
- Be able to communicate clearly and appropriately with members of the public, colleagues and staff in other agencies verbally, on the telephone and in writing
- Able to work flexibly to maintain service requirements
- Ability to maintain confidentiality
- Demonstrates a sense of pride in the delivery of healthcare and in team
- Be able to make own travel arrangements to a variety of destinations across the locality and Norfolk as required.
Desirable
- Knowledge of health or social care database systems
- Knowledge of current policy and practice within health and social care.
- Enhanced IT skills
- Excel Intermediate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).