Job summary
An exciting opportunity has arisen in Norwich for an experienced clinician to join Norwich Place as a HUB Clinical Operations Manager for Norwich Place.
The successful candidate will provide clinical leadership and line management to staff working in the HUB. The successful candidate will support staff to achieve and ensure competencies are maintained in addition to ensuring that the Trust annual priorities and quality goals are embedded within the workforce.
Main duties of the job
The successful candidate will:
Offer advice and support to other members of the primary healthcare team.
Keep accurate, confidential and up to date records for all patient contacts.
Ensure activity data and clinical information is recorded in the patient held record (where available) and on SystmOne and completed on a daily basis.
Be familiar with and comply with all relevant measures under the data protection act and Caldecott guardian initiative, vulnerable adult policies (including safeguarding) and the NCH&C clinical governance framework.
Participate in continuing professional development activity and all mandatory training as required.
Practice within NMC / COT / CSP professional codes of conduct and protocols.
Promote the effective use of local services by closer networking.
Demonstrate a sound understanding of clinical governance and risk management, and apply to work situation, and ensure the team do.
Take part in clinical supervision as per Trust Policy.
To lead staff in ensuring the timely processing of referrals by evaluating the information received, often complex and sensitive, to enable the allocation of the referral to the most appropriate service.
To used advanced clinical knowledge to prioritise the most appropriate response required.
About us
The successful candidate will be responsible for the professional leadership of a defined team, demonstrating a supportive and flexible leadership approach and a proactive, responsible attitude to promote confidence in the team and the service.
The working day will be Monday- Friday 08:00- 16:00.
If you would like to be part of an organisation that delivers personalised care, supports learning and promotes an open and fair culture then apply to work with us. You will receive support and development through in-service training, regular appraisals and clinical supervision.
For further information contact Charlotte Turner Service Lead for Planned Care on 07500 990793 or charlotte.turner@nchc.nhs.uk
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Job description
Job responsibilities
- Be responsible for the day to day running of the Operational Hub, managing all centralised functions, co-ordinate and evaluate the services to ensure they are safe, efficient, and effective with regard to patient management and use of staff time.
- The Clinical Operational Manager will be responsible for the referral to allocation process to include admin/triage and clinical leads daily.
- The Clinical Operational Manager will also take responsibility for the data quality monitoring of the locality and will be responsible for the referral to discharge process allocating work where appropriate.
- Ensure patients are provided with appropriate interventions to enable them to remain within their own home, where possible avoiding inappropriate admissions through the management of HUB processes.
- Undertake the measurement and evaluation of the teams work and current practices using evidence-based practice projects, audits and outcome measures and lead others in the evaluation of the work.
- Maintain comprehensive and accurate electronic documentation to demonstrate a robust clinical decision-making audit trail for themselves and/or the team.
- Make recommendations for and lead change.
- Communicate at different and at times complex levels to meet needs of GPs, staff, and patients, using tact and diplomacy within the HUB environment.
- Facilitate development of the integrated team and individual staff members to promote job satisfaction, performance, and ability to manage change.
- Ensure own paperwork and records are maintained, and those maintained by the team.
- Share responsibility for maintaining the staff rota monthly, and supervision of workload within the integrated team.
- Be required to undertake risk assessments and act upon them appropriately.
- Actively contribute to multidisciplinary team meetings and other meetings where appropriate.
- Support all team members within the integrated team, respecting them, their roles, and contributions.
- Attend in-house training as required to develop current job role.
- Be responsible for safe use and maintenance of equipment and supplies.
- Remain accountable for own professional actions as determined by the professional bodies.
- Will be required to demonstrate own duties to students, new starters, and/or less experienced staff.
- Provide mentorship for students undertaking pre/post registration course if required.
- Provide advice/training to less experienced staff and supervise and support band 2, band 3 and band 4 staff, and students where appropriate.
- Mentor existing staff and provide training in specialist area as appropriate.
- Contribute to the induction process for new staff/ students.
- Demonstrate leadership skills within own competence.
- Maintain own continuous professional development, and all mandatory training as required.
- Participate in annual Personal Development Review.
- Be accountable for work delegated to others within the team, ensuring staff and competent to undertake delegated work.
- Be involved in the provision of relevant professional advice and expertise in matters regarding the service.
Job description
Job responsibilities
- Be responsible for the day to day running of the Operational Hub, managing all centralised functions, co-ordinate and evaluate the services to ensure they are safe, efficient, and effective with regard to patient management and use of staff time.
- The Clinical Operational Manager will be responsible for the referral to allocation process to include admin/triage and clinical leads daily.
- The Clinical Operational Manager will also take responsibility for the data quality monitoring of the locality and will be responsible for the referral to discharge process allocating work where appropriate.
- Ensure patients are provided with appropriate interventions to enable them to remain within their own home, where possible avoiding inappropriate admissions through the management of HUB processes.
- Undertake the measurement and evaluation of the teams work and current practices using evidence-based practice projects, audits and outcome measures and lead others in the evaluation of the work.
- Maintain comprehensive and accurate electronic documentation to demonstrate a robust clinical decision-making audit trail for themselves and/or the team.
- Make recommendations for and lead change.
- Communicate at different and at times complex levels to meet needs of GPs, staff, and patients, using tact and diplomacy within the HUB environment.
- Facilitate development of the integrated team and individual staff members to promote job satisfaction, performance, and ability to manage change.
- Ensure own paperwork and records are maintained, and those maintained by the team.
- Share responsibility for maintaining the staff rota monthly, and supervision of workload within the integrated team.
- Be required to undertake risk assessments and act upon them appropriately.
- Actively contribute to multidisciplinary team meetings and other meetings where appropriate.
- Support all team members within the integrated team, respecting them, their roles, and contributions.
- Attend in-house training as required to develop current job role.
- Be responsible for safe use and maintenance of equipment and supplies.
- Remain accountable for own professional actions as determined by the professional bodies.
- Will be required to demonstrate own duties to students, new starters, and/or less experienced staff.
- Provide mentorship for students undertaking pre/post registration course if required.
- Provide advice/training to less experienced staff and supervise and support band 2, band 3 and band 4 staff, and students where appropriate.
- Mentor existing staff and provide training in specialist area as appropriate.
- Contribute to the induction process for new staff/ students.
- Demonstrate leadership skills within own competence.
- Maintain own continuous professional development, and all mandatory training as required.
- Participate in annual Personal Development Review.
- Be accountable for work delegated to others within the team, ensuring staff and competent to undertake delegated work.
- Be involved in the provision of relevant professional advice and expertise in matters regarding the service.
Person Specification
Behaviours
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Qualifications
Essential
- Registered Nurse. Physiotherapist or Occupational Therapist.
- Current registration to a professional body
- 1st Level degree or nursing diploma working towards nursing degree.
- Evidence of Continuing Professional Development and its application.
- Assessor/mentorship preparation; or equivalent
Desirable
- Masters level education
- Consultation skills
Experience
Essential
- Experience of leading a team
- Experience of working in a multi-agency environment
- A track record of successful service & policy development & implementation
- Working knowledge of current issues within clinical practice and service development
- Evidence of post graduate development
Desirable
- Experience of managing a multi-disciplinary team
- Project management
- Experience of managing budgets
Skills
Essential
- Analytical skills, with the ability to problem solve complex situations
- A track record of successful service & policy development & implementation
- Knowledge of current developments in the health service and political awareness of the NHS
- Experience of working in partnership with multi-disciplinary team
- Able to command respect of the multi-disciplinary team
- Ability to work across professional boundaries
- Able to use own initiative
- Evidence motivational skills
- Experience of staff recruitment, induction, career development and appraisal
- Experience of strategic deployment of workforce to deliver a service
- Able to provide high standards of care
- Evidence tact & diplomacy
- Empathy & sensitivity
- Good observational & reporting skills
- Ability to manage stressful situations
- Good interpersonal skills
- Work flexibly to accommodate service needs
- Will be able to make own travel arrangements
Desirable
- Evidence of managing change within a clinical environment
- Financial management experience and responsibility
Communication
Essential
- Expert communication skills, able to address communication barriers
- Have Good IT/ keyboard skills
- Well-developed verbal and written communication skills
Personal Development
Essential
- Be aware of own limitations & able to gain support where necessary
- Strong commitment to service development & positive change
- Highly developed interpersonal skills with attention to details
- Influencing skills and ability to negotiate at all levels
- Experience of developing policies and procedures
Other
Essential
- The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families. ?Must hold full valid driving licence and have access to a vehicle. ?Able to communicate effectively in written and verbal English language
- Must hold full valid driving licence and have access to a vehicle.
- Able to communicate effectively in written and verbal English language
Person Specification
Behaviours
Essential
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Qualifications
Essential
- Registered Nurse. Physiotherapist or Occupational Therapist.
- Current registration to a professional body
- 1st Level degree or nursing diploma working towards nursing degree.
- Evidence of Continuing Professional Development and its application.
- Assessor/mentorship preparation; or equivalent
Desirable
- Masters level education
- Consultation skills
Experience
Essential
- Experience of leading a team
- Experience of working in a multi-agency environment
- A track record of successful service & policy development & implementation
- Working knowledge of current issues within clinical practice and service development
- Evidence of post graduate development
Desirable
- Experience of managing a multi-disciplinary team
- Project management
- Experience of managing budgets
Skills
Essential
- Analytical skills, with the ability to problem solve complex situations
- A track record of successful service & policy development & implementation
- Knowledge of current developments in the health service and political awareness of the NHS
- Experience of working in partnership with multi-disciplinary team
- Able to command respect of the multi-disciplinary team
- Ability to work across professional boundaries
- Able to use own initiative
- Evidence motivational skills
- Experience of staff recruitment, induction, career development and appraisal
- Experience of strategic deployment of workforce to deliver a service
- Able to provide high standards of care
- Evidence tact & diplomacy
- Empathy & sensitivity
- Good observational & reporting skills
- Ability to manage stressful situations
- Good interpersonal skills
- Work flexibly to accommodate service needs
- Will be able to make own travel arrangements
Desirable
- Evidence of managing change within a clinical environment
- Financial management experience and responsibility
Communication
Essential
- Expert communication skills, able to address communication barriers
- Have Good IT/ keyboard skills
- Well-developed verbal and written communication skills
Personal Development
Essential
- Be aware of own limitations & able to gain support where necessary
- Strong commitment to service development & positive change
- Highly developed interpersonal skills with attention to details
- Influencing skills and ability to negotiate at all levels
- Experience of developing policies and procedures
Other
Essential
- The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families. ?Must hold full valid driving licence and have access to a vehicle. ?Able to communicate effectively in written and verbal English language
- Must hold full valid driving licence and have access to a vehicle.
- Able to communicate effectively in written and verbal English language
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
