Job summary
At Norfolk Community Health and Care we are passionate about the care we deliver in the local community and therefore we are looking for an individual who is interested in undertaking an exciting new role where they can continue to develop responsive, safe, caring and committed specialist palliative care services and leadership to our front line teams.
The Priscilla Bacon Lodge is a Specialist Palliative Care Unit serving people of Norfolk who require an inpatient stay and Consultant-led MDT approach to managing complex physical, psychological and spiritual needs in the palliative phase of illness and as they approach the end of life. The unit currently sits at the Colman Hospital site on Unthank Road in central Norwich, however, it is soon to be re-located to an exciting new charitably funded purpose-built facility located on the Norfolk and Norwich University Hospital site.
The Community Specialist Palliative Care Nursing team works across North, South, Central and West Norfolk to provide specialist palliative care support, including complex symptom management and psychological care in people's own homes. There is also an out of hours rapid response service and a 24/7 advice line for patients, carers and healthcare professionals which this post-holder would operationally oversee.
Main duties of the job
The post-holder would ensure that the teams within their portfolio work closely together to provide seamless, high quality care, as well as linking-in with key stakeholders in acute hospitals, primary care, and community nursing to ensure that we provide specialist support, education and advice for the benefit of palliative and end of life care patients across the whole pathway.
You will be responsible for the day-to-day operational management of services within the Specialist Palliative Care portfolio; including Priscilla Bacon Lodge (PBL) specialist palliative care unit, Community Specialist Palliative Care Nursing Team, the 24/7 advice line and Rapid Response service.
You will need to have a clear vision and be an inspirational leader who can make a difference to both the quality of care and experience of our patients in the palliative and end of life phases of illness, for which we only have one chance to get it right.
The ideal candidate will be able to demonstrate excellent leadership skills, people management skills, communication skills and a commitment to improving the quality of services for all patients accessing our services and their families.
About us
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
If you are aged 16-30 and not currently in education, employment or training, our colleagues at the Norfolk and Waveney Integrated Care Board (supported by the Princes Trust), can provide application and interview coaching. To request this support please contact NWICB.Careers@nhs.net
Job description
Job responsibilities
Responsibilities will include but are not limited to:
- Day-to-day operational management of services within the portfolio, supporting the Head of Service in ensuring that services are delivered efficiently and effectively to a high standard that will meet commissioning and CQC standards.
- Directly influence decisions made in relation to the development of the clinical services, support the Head of Service to shape and plan new business and service projects in a realistic and robust manner, ensuring projects are delivered within agreed timescales, scope and budget.
- Support the strategic planning, linking Service objectives with NCH&C objectives.
- Liaise with other managers and all clinical and non-clinical teams to share best practice in relation to all business functions.
- Participate in relevant stakeholder working groups/projects, services and initiatives to provide analytical advice and clinical expertise in relation to all business functions, service development and outcomes.
- Management of complaints according to Policy, supported closely by the Team Leads and Ward Manager. Ensure staff are trained in the local management of complaints and report complaints appropriately.
- Be part of NCHC Management on-call rota.
Job description
Job responsibilities
Responsibilities will include but are not limited to:
- Day-to-day operational management of services within the portfolio, supporting the Head of Service in ensuring that services are delivered efficiently and effectively to a high standard that will meet commissioning and CQC standards.
- Directly influence decisions made in relation to the development of the clinical services, support the Head of Service to shape and plan new business and service projects in a realistic and robust manner, ensuring projects are delivered within agreed timescales, scope and budget.
- Support the strategic planning, linking Service objectives with NCH&C objectives.
- Liaise with other managers and all clinical and non-clinical teams to share best practice in relation to all business functions.
- Participate in relevant stakeholder working groups/projects, services and initiatives to provide analytical advice and clinical expertise in relation to all business functions, service development and outcomes.
- Management of complaints according to Policy, supported closely by the Team Leads and Ward Manager. Ensure staff are trained in the local management of complaints and report complaints appropriately.
- Be part of NCHC Management on-call rota.
Person Specification
Communication
Essential
- Able to prioritise and manage own work
- Able to exercise autonomy and own initiative when dealing with issues within own specialist area of competence.
- Able to prepare and present business cases
- Ability to promote, implement and sustain change
- Able to communicate effectively with stakeholders
- Able to manage departmental and project budgets
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
Essential
- To approach tasks in a structured, organised and methodical fashion. Possess advanced and complex numeracy skills.
Other
Essential
- Able to work harmoniously with all members of staff as part of a team.
- Able to communicate highly complex information to peers and across professional boundaries.
Experience
Essential
- Experience of working in partnership with multi- disciplinary team.
- Experience of managing change within a clinical environment.
- Experience of developing clinical staff.
- Experience of managing a clinical team including human resources management
- Experience of interpreting strategy into activity
Skills, Abilities and Knowledge
Essential
- Ability to both influence and work across professional boundaries.
- Well-developed verbal and written communication skills.
- Influencing skills.
- Evidence of managerial skills.
- Able to command respect of multi-disciplinary team.
- Computer literate as will be using a VDU most of the working day
- Evidence of developing policies and procedures
Qualifications
Essential
- First level degree or equivalent experience
- Recognised Management Qualification or evidence of working at that level
- Evidence of post graduate education and a commitment to achieve master's level degree
Personal and People Development
Essential
- Able to manage teams of people and major projects.
- Substantial management experience leading multi-disciplinary teams, providing a clinical service and development work.
- Knowledge of employment procedures and practices.
Person Specification
Communication
Essential
- Able to prioritise and manage own work
- Able to exercise autonomy and own initiative when dealing with issues within own specialist area of competence.
- Able to prepare and present business cases
- Ability to promote, implement and sustain change
- Able to communicate effectively with stakeholders
- Able to manage departmental and project budgets
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
Essential
- To approach tasks in a structured, organised and methodical fashion. Possess advanced and complex numeracy skills.
Other
Essential
- Able to work harmoniously with all members of staff as part of a team.
- Able to communicate highly complex information to peers and across professional boundaries.
Experience
Essential
- Experience of working in partnership with multi- disciplinary team.
- Experience of managing change within a clinical environment.
- Experience of developing clinical staff.
- Experience of managing a clinical team including human resources management
- Experience of interpreting strategy into activity
Skills, Abilities and Knowledge
Essential
- Ability to both influence and work across professional boundaries.
- Well-developed verbal and written communication skills.
- Influencing skills.
- Evidence of managerial skills.
- Able to command respect of multi-disciplinary team.
- Computer literate as will be using a VDU most of the working day
- Evidence of developing policies and procedures
Qualifications
Essential
- First level degree or equivalent experience
- Recognised Management Qualification or evidence of working at that level
- Evidence of post graduate education and a commitment to achieve master's level degree
Personal and People Development
Essential
- Able to manage teams of people and major projects.
- Substantial management experience leading multi-disciplinary teams, providing a clinical service and development work.
- Knowledge of employment procedures and practices.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
