Job summary
Come and join the North Norfolk Learning Disabilities Team.
We are looking for an enthusiastic administrative assistant to join a small friendly team supporting the integrated health and social care team based in North Norfolk. You will be carrying out a variety of administrative tasks, to ensure the smooth running of the office and to support the team's overall effectiveness.
Working as part of an established team of administration staff, you will be supported to develop into the role. Full training will be offered in the systems and practices followed by the administration team.
Main duties of the job
Main duties of this role include, accessing various databases, systems and IT programs to record information, including confidential information.
Answering the phone to callers, who may have a learning disability, their families or carers and promptly dealing with their enquiries.
Managing incoming and outgoing post, either via royal mail, or e-mail.
Dealing with any callers to the office, who may have a learning disability, and dealing promptly with their enquiries.
General administrative duties, such as photocopying, typing letters and using health and social care IT and telephony software programs.
Working within the supervision of a Senior Administrator to support the Health and Social Care Managers in the team.
About us
The Community Learning Disabilities Service has 5 integrated health and social care teams throughout Norfolk who supports adults who are living with a learning disability. The North Team is based from Kelling Hospital near Holt.
NCHC values itself on being a proactive, supportive employer. The North team are a friendly and welcoming team of clinicians and support staff.
Following successful training and induction, and through negotiation with the team manager, there is an opportunity for hybrid working as part of this role.
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Job description
Job responsibilities
- Using a range of software programs to produce, maintain and distribute documents, including reports, spreadsheets, databases, and presentations, which may include regularly dealing with matters of a complex and/or distressing nature.
- Photocopying, scanning, emailing, distributing, filing, and organising letters, reports and other correspondence promptly and efficiently, ensuring that all staff and patient records, files and filing lists are maintained and kept up to date.
- Collecting, opening, date-stamping, sorting, and distributing incoming mail, relating it to previous correspondence as appropriate and ensuring that outgoing post is sent in a timely manner.
- Researching appropriate websites, downloading, and circulating documents, as requested.
- Dealing appropriately with all telephone enquiries and face to face patient contact, which may on occasion, be upsetting.
Job description
Job responsibilities
- Using a range of software programs to produce, maintain and distribute documents, including reports, spreadsheets, databases, and presentations, which may include regularly dealing with matters of a complex and/or distressing nature.
- Photocopying, scanning, emailing, distributing, filing, and organising letters, reports and other correspondence promptly and efficiently, ensuring that all staff and patient records, files and filing lists are maintained and kept up to date.
- Collecting, opening, date-stamping, sorting, and distributing incoming mail, relating it to previous correspondence as appropriate and ensuring that outgoing post is sent in a timely manner.
- Researching appropriate websites, downloading, and circulating documents, as requested.
- Dealing appropriately with all telephone enquiries and face to face patient contact, which may on occasion, be upsetting.
Person Specification
Qualifications
Essential
- Numerate an Literate with Maths and English GCSE (Grade C or above), or equivalent.
- NVQ Level 2 in Business Administration or equivalent.
- Good keyboard and IT skills
Desirable
- Shorthand NVQ level 3 in business Adminstration
Experience
Essential
- Proven administration experience in a busy office environment
- Proven experience of working as part of a team
Desirable
- Knowledge of NHS ordering systems
- Knowledge of Liquidlogic
Skills, Abilities and Knowledge
Essential
- Good working knowledge of Microsoft Office, especially Word, Excel and Outlook
- Good organisational and communications skills
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Articulate, Calm, polite and well-motivated, with a positive attitude to customer care
- Effective listening skills
Other
Essential
- Able to make own transport arrangements
- Flexible attitude and approach to work
- Willingness to cover in other geographical locations
Person Specification
Qualifications
Essential
- Numerate an Literate with Maths and English GCSE (Grade C or above), or equivalent.
- NVQ Level 2 in Business Administration or equivalent.
- Good keyboard and IT skills
Desirable
- Shorthand NVQ level 3 in business Adminstration
Experience
Essential
- Proven administration experience in a busy office environment
- Proven experience of working as part of a team
Desirable
- Knowledge of NHS ordering systems
- Knowledge of Liquidlogic
Skills, Abilities and Knowledge
Essential
- Good working knowledge of Microsoft Office, especially Word, Excel and Outlook
- Good organisational and communications skills
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Articulate, Calm, polite and well-motivated, with a positive attitude to customer care
- Effective listening skills
Other
Essential
- Able to make own transport arrangements
- Flexible attitude and approach to work
- Willingness to cover in other geographical locations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
