Job summary
We are looking to appoint a self-motivated individual with initiative, drive, strong interpersonal, admin and IT skills to work as a Palliative Care Coordinator at The Priscilla Bacon Centre for Specialist Palliative Care Services.
Coordination Duties:To work as part of the Coordination team for the Palliative Care Service liaising closely with clinicians to ensure a timely response to referrals. Taking and recording referrals electronically and allocating care packages under the supervision of the lead clinician. Supporting the work of the administration lead and working alongside the specialist nursing team and a variety of organisations and care providers.
Call Handling Duties:To deliver an effective, safe and competent call handling service for callers to the Specialist Palliative Care Service which includes patients, their representatives and Healthcare professionals
Main duties of the job
The role is interesting and varied where candidates require good communication skills with the ability to interact professionally with patients, relatives and other staff groups:
- Administrative support to clinical and non-clinical staff
- Make and receive referrals from a number of agencies. Record referrals electronically on SystmOne and liaise with clinicians to ensure a timely response to referrals
- To be responsible for working with team leads and clinicians revising and prioritising packages of care, as required
- Communicate effectively to care staff working within the service regarding patient needs
- Managing, monitoring and actioning tasks on SystmOne and emails received by the service
- To carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties
- Provide service users and professionals with information, assistance and signposting, as required
About us
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
- Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days
- Opportunity to join the NHS pension scheme.
- Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
- Supportive positive culture that is Well-Led with regular supervision
- Comprehensive in house and external training programmes available
- NHS discounts and many more
Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.
Job description
Job responsibilities
To communicate with patients, families, carers and colleagues at an appropriate level providing clear information and guidance and dealing with patients fears and lack of understanding. Exercising tact and judgement in dealing with and resolving routine enquiries, taking accurate messages and ensuring these are passed to the relevant person in a timely manner.
- Work closely with the existing administrators across the organisation to provide ongoing administrative support to the Trust as a whole
- Act as an administrator for new and ongoing tasks within the team
- Support initiatives for the team
- To create and maintain reports, spreadsheets and correspondence using a variety of computer packages including Word, Excel and Outlook
- Support the management of absence process by completing and submitting absence forms as required
- Manage the phones and output from calls
- Processing, filing and distributing confidential reports and documents
- Interact with employees at different levels of the organisation
- Produce letters and arrange diaries
- Maintain databases
- Carryout any photocopying, scanning or filing, as required
- To undertake any duties commensurate with the post
Job description
Job responsibilities
To communicate with patients, families, carers and colleagues at an appropriate level providing clear information and guidance and dealing with patients fears and lack of understanding. Exercising tact and judgement in dealing with and resolving routine enquiries, taking accurate messages and ensuring these are passed to the relevant person in a timely manner.
- Work closely with the existing administrators across the organisation to provide ongoing administrative support to the Trust as a whole
- Act as an administrator for new and ongoing tasks within the team
- Support initiatives for the team
- To create and maintain reports, spreadsheets and correspondence using a variety of computer packages including Word, Excel and Outlook
- Support the management of absence process by completing and submitting absence forms as required
- Manage the phones and output from calls
- Processing, filing and distributing confidential reports and documents
- Interact with employees at different levels of the organisation
- Produce letters and arrange diaries
- Maintain databases
- Carryout any photocopying, scanning or filing, as required
- To undertake any duties commensurate with the post
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Maths, Grade C or above
- NVQ Level 2 in business Administration or equivalent experience
Desirable
- RSA II or equivalent Typing Qualification
- ECDL or equivalent IT qualification
Experience
Essential
- Proven administration experience in a busy office environment
- Proven experience of working as part of a team
Desirable
- Previous NHS experience
- Knowledge and access to SystmOne
Skills, Abilities and Knowledge
Essential
- Comprehensive working knowledge of Microsoft Office
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Excellent organisational and communication skills
- Articulate, calm, polite and well-motivated with a positive attitude to customer care
Desirable
- Enhanced IT skills
- Planning skills
Personal Attributes/Behaviours
Essential
- Committed to providing the best possible service to patients
- Enthusiastic and motivated
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Maths, Grade C or above
- NVQ Level 2 in business Administration or equivalent experience
Desirable
- RSA II or equivalent Typing Qualification
- ECDL or equivalent IT qualification
Experience
Essential
- Proven administration experience in a busy office environment
- Proven experience of working as part of a team
Desirable
- Previous NHS experience
- Knowledge and access to SystmOne
Skills, Abilities and Knowledge
Essential
- Comprehensive working knowledge of Microsoft Office
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Excellent organisational and communication skills
- Articulate, calm, polite and well-motivated with a positive attitude to customer care
Desirable
- Enhanced IT skills
- Planning skills
Personal Attributes/Behaviours
Essential
- Committed to providing the best possible service to patients
- Enthusiastic and motivated
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
