Administration Assistant

Norfolk Community Health and Care NHS Trust

Information:

This job is now closed

Job summary

Part time Band 3 administration Assistant in the Childrens Continence administration department based at St James Clinic.

30 hrs Fixed term for 12 months from June 22

Would you would like to be part of an organisation that is the first stand-alone NHS community trust in England to be rated as "Outstanding" by the Care Quality Commission,

We currently have vacancy within our Continence Team, based at St James clinic in Kings Lynn, Extons RD.

The team are a small dedicated team who support Children and their parents who are referred from professionals to assess continence needs, It is a very rewarding role but can be fast paced role and will be suitable for a caring and empathetic person specifically with dealing with parents.

Our main priority for these job roles is to find people with the right values, behaviours and attitudes that match our own!

The successful candidate must have a flexible approach to work, possess excellent communication skills and well organised to work as part of a team and independently.

Candidates should have a good standard of general education to GCSE level or equivalent (English and Maths Grade C or above) .

Knowledge of NHS processes and having used System One will be desirable but training will be given if necessary.

Main duties of the job

Duties include making appointments for Children to be seen by our excellent clinical team which can also need rearranging sometimes. The admin team are a pivotal and valued and have a very important role to ensure that the process flows and is as streamlined and dignified as possible.

This role will suit anyone that has used Systmone but training can be given to the right person.

The role also requires absolute confidentiality as do all our roles at NCHC, a good knowledge of GDPR is an advantage.

About us

Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.

Working for NCHC will give you the following:

  • Good benefits package (holidays, pension)
  • Flexible working can be considered.
  • Wellbeing support (gyms, free eye sight test, cycle to work scheme, Wellbeing resources)
  • Supportive, positive culture
  • Working for the NHS

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Date posted

28 April 2022

Pay scheme

Agenda for change

Band

Band 3

Salary

£20,330 to £21,777 a year Pro rata PA

Contract

Permanent

Working pattern

Part-time

Reference number

839-4075736-MP-A

Job locations

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU


Job description

Job responsibilities

To provide comprehensive and pro-active secretarial and administrative support to the clinical teams , children and their parents , ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of these Services and overall effectiveness.

Job description

Job responsibilities

To provide comprehensive and pro-active secretarial and administrative support to the clinical teams , children and their parents , ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of these Services and overall effectiveness.

Person Specification

Qualiifications

Essential

  • Maths and English GCSE (Grade C or above), or equivalent o
  • NVQ 2 Business Administration or equivalent experience

Desirable

  • NVQ 3 Business Administration or equivalent experience

Experience

Essential

  • Proven administration experience in a busy office environment
  • Proven experience or working as part of a team
  • Proven ability to organise and service meetings

Desirable

  • Worked for the NHS
  • Knowledge and used SystmOne

Skills and Abilities

Essential

  • Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook
  • Good organisational skills
  • Proven ability to work on own initiative without direct supervision, prioritising and managing own workload
  • Articulate, calm, polite and well-motivated with a positive attitude to customer care

Desirable

  • Customer Care Skills

Personal Attributes

Essential

  • Enthusiastic and motivated
  • Committed to providing the best possible service to patients o
  • Team Player
  • Able to work on own initiative
  • Tact and diplomacy

Other

Essential

  • Flexible attitude and approach to work to meet the needs of the service
  • Able to make own travel arrangements to meet the needs of the service
Person Specification

Qualiifications

Essential

  • Maths and English GCSE (Grade C or above), or equivalent o
  • NVQ 2 Business Administration or equivalent experience

Desirable

  • NVQ 3 Business Administration or equivalent experience

Experience

Essential

  • Proven administration experience in a busy office environment
  • Proven experience or working as part of a team
  • Proven ability to organise and service meetings

Desirable

  • Worked for the NHS
  • Knowledge and used SystmOne

Skills and Abilities

Essential

  • Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook
  • Good organisational skills
  • Proven ability to work on own initiative without direct supervision, prioritising and managing own workload
  • Articulate, calm, polite and well-motivated with a positive attitude to customer care

Desirable

  • Customer Care Skills

Personal Attributes

Essential

  • Enthusiastic and motivated
  • Committed to providing the best possible service to patients o
  • Team Player
  • Able to work on own initiative
  • Tact and diplomacy

Other

Essential

  • Flexible attitude and approach to work to meet the needs of the service
  • Able to make own travel arrangements to meet the needs of the service

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU


Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU


Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Administration Assistant

Lisa Starling

lisa.starling@nchc.nhs.uk

01603216038

Date posted

28 April 2022

Pay scheme

Agenda for change

Band

Band 3

Salary

£20,330 to £21,777 a year Pro rata PA

Contract

Permanent

Working pattern

Part-time

Reference number

839-4075736-MP-A

Job locations

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU


Supporting documents

Privacy notice

Norfolk Community Health and Care NHS Trust's privacy notice (opens in a new tab)