Unplanned Care Community Nurse

Norfolk Community Health and Care NHS Trust


This job is now closed

Job summary

Norfolk Community Health and Care NHS Trust is an organisation assessed as being 'Outstanding' by Care Quality Commission in 2018.

We have an exciting opportunity for experienced and enthusiastic Band 5 nurses to join the Norwich Place Unplanned Care Community Nursing Team. Unplanned Care Team is a 7 day service, the service operates between the hours of 07:00 - 20:00

The Unplanned Care Team provides urgent, unplanned nursing support within 2/4/24 hours of referral to patients in their home settings covering Norwich, including in residential homes and supported living complexes, in order to avoid unnecessary admissions to hospital. The post involves lone working and managing own caseload throughout the day. Good communication with the coordinating team at Homeward and the ability to work as part of a multidisciplinary team is paramount.

We have an exciting opportunity for experienced and enthusiastic Band 5 nurse to join the Norwich Place Unplanned Care Community Nursing Team.

Main duties of the job

You will have a good range of clinical skills to be applied in assessments and management of our patients with varied health problems including diabetes management, traumatic and post-operative wound care, pressure ulcer prevention and management, male, female and suprapubic catheter insertion, bowel care, palliative and end of life care, syringe driver initiation, stat doses and verification of death. Many of our patients have complex multi-pathologies and so we aim to provide holistic, patient centre assessments and deliver individualized care.

You will have a proven background in nursing and demonstrate an understanding of the roles of planned and unplanned community nursing. Alongside the clinical responsibilities, the Band 5 Unplanned Nurse will support colleagues and other team members through supervision. NCHC is committed to the development of future health clinicians and there will be an expectation that the Nurse will support students in the role.

About us

Norfolk Community Health and Care is keen to deliver mobile working and any applicant must be able to engage with current and future transformation projects

Norwich Place is working alongside its commissioners and local service providers as part of the Primary Care Network to develop community based services that support patients to remain at home and receive the services they require in an effective and co-ordinated way.

If you would like to be part of an Outstanding organisation that delivers high quality personalised care, supports innovation, that is committed to delivering quality services in our local Communities, and promotes an open and fair culture, then please apply to work with us. You will receive support and development through in service training, regular appraisals, a personal development plan and clinical supervision.

It is essential that you can drive and have access to a vehicle you can use for work.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Job description

Job responsibilities

Main Duties & Responsibilities

As part of transformation you will be required to:

  • Engage with mobile working
  • Engage with SystmOne optimisation
  • Engage with referral to discharge standard processes
  • To be aware of the demand and capacity model which will reflect workload needs at any given time
  • Engage in admission avoidance when required.

Key Areas of Responsibility

  • To contribute to and provide timely intervention for patients experiencing an

exacerbation of their needs in order to prevent admission.

  • To work within the integrated team to facilitate early discharge from hospital
  • To work within the integrated team to prevent unnecessary admission to


  • To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.



The post holder will need to:

  1. Assess, plan, implement and evaluate all aspects of patient care, and develop care plans, using clinical reasoning skills, which may need to be delivered from a range of options.
  2. Following a holistic assessment, devise an individualised, evidence-based care programme for each patient, modifying it as required.
  3. Assess patients holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.
  4. Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, explanations require adjustments in order to gain understanding, consent and concordance.
  5. Be required to use tact and persuasive skills in order to gain the patients co-operation in their care management plan.
  6. Liaise with GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.
  7. Be aware of assistive technology and utilise where appropriate.
  8. To participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.
  9. Ensure own caseload is planned and prioritised according to service targets and patient need.
  10. Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.
  11. Demonstrate dexterity and co-ordination when using specialist equipment and fine tools, advanced sensory skills, manual and mobilising skills.
  12. Contribute to the requisitioning of supplies and equipment through electronic ordering systems.
  13. Ensure informed consent is obtained prior to initiating interventions.
  14. Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.
  15. Become competent in numerous nursing skills to provide urgent and unplanned response to patients to prevent avoidable admissions to hospital.


The post holder will:

  1. Actively contribute to multidisciplinary team meetings and other meetings where appropriate.
  2. Support all team members within the integrated team, respecting them, their roles and contributions.
  3. Be responsible for safe use and maintenance of equipment and supplies.
  4. Remain accountable for own professional actions as determined by the professional bodies.
  5. Provide advice / training to less experienced staff and supervise / support band 3 and 4 staff and students where appropriate; contributing to the induction process for new staff/students.
  6. Comment on draft policies.
  7. Maintain own continuous professional development
  8. Ensure own workload is planned and prioritised
  9. Be accountable for work delegated to others within the team, ensuring staff are competent to undertake delegated work.
  10. Attend in-house training as required to develop current job role.
  11. Demonstrate leadership skills within own competence.


The post holder will:

  1. Follow Trust policies, and local procedures, and use discretion in interpreting them according to the setting and circumstances.
  2. Undertake mandatory training as required.
  3. Participate in a Personal Development Review process.
  4. Undertake Personal Development Plans for more junior staff members.
  5. Be aware of Trusts behaviour framework and ensure behaviours are embedded in role.
  6. Ensure Trusts behaviour framework is utilised when managing and supervising staff, and that behaviours are embraced and embedded within the team.
  7. Take part in clinical supervision as per Trust Policy.
  8. May be required to demonstrate own duties to students, new starters and/or less experienced staff.
  9. Provide mentorship for students undertaking pre/post registration course.
  10. Contribute to clinical audit as required.
  11. Complete the staff survey as required.
  12. Complete risk assessments and incident forms as required
  13. Ensure absence reporting is undertaken as determined by NCH&C trust policy

Person Specification



  • Diploma or 1st level degree in Nursing or equivalent
  • RN qualfication
  • Current NMC registration


  • Independent Nurse Prescriber
  • Mentorship



  • Experience of working in the Community setting
  • Recent Clinical experience


  • Admission avoidance experience
  • Experience of working in the acute sector

Skills, Abilities and Knowledge


  • Clinical Skills
  • Basic IT and standard keyboard skills
  • Highly Motivated
  • Able to provide high standards of care
  • Ability to use own initiative
  • Good observational & reporting skills
  • Ability to manage stressful situations
  • Concentrate when undertaking patient care & inputting data/patient records
  • Good time management skills
  • Good interpersonal skills
  • A team player
  • Flexible approach to work to accommodate patient/service needs
  • Have basic IT and standard keyboard skills.
  • Able to kneel, bend & stoop, and work in cramped environments
  • Able to manoeuvre limbs of around 5-6 kg
  • Able to manoeuvre patients using handling aids


  • In house training / short courses in palliative care, longterm conditions, diabetes management
  • Awareness of assistive tecnology



  • Able to communicate effectively in written and verbal English language
  • Ability to report and escalate issues
  • Recognises importance of tact and diplomacy, empathy and sensitivity

Personal and people development


  • Experience supervising and mentoring other staff



  • Available to work over 7 days
  • Full and valid driving licence and access to a vehicle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk Community Health and Care NHS Trust


Norwich Community Hospital

Bowthorpe Road



Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Cheryl Mortimer



Date posted

11 April 2022

Pay scheme

Agenda for change


Band 5


£25,655 to £31,534 a year pro rata pa



Working pattern


Reference number


Job locations

Norwich Community Hospital

Bowthorpe Road



Supporting documents

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