Community Triage Nurse

Norfolk Community Health and Care NHS Trust

The closing date is 14 August 2022

Job summary

An exciting opportunity has arisen to join the Norwich Triage Hub Community Nursing Team, within the "Outstanding" Norfolk Community Health and Care. The positions is for highly motivated Triage Nursededicated to providing high standard clinical assessment and communication skills.

You should have proficient competencies and evidence-based knowledge in a wide array of nursing interventions to be able to triage effectively, support and coach patients and undertake clinical intervention when required.

The positionis split with 80 % of shifts undertaken in the triage hub to provide clinical support with patient referrals and triage. You will have a strong team work ethic, Excellent communication skills, sense of accountability and an ability to work under considerable pressure at times. The remaining 20 % of shifts will be clinical, based in the community to maintain competencies.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Main duties of the job

Enhanced Clinical assessment and prioritization of community patients, identifying their need for intervention and how soon this will need to be seen.

Enhanced communication and support for patients understanding their needs as well as being able to coach, support and signpost to appropriate services if this does not fall with in our service specification.

maintain adequate flow of work load from the triage lists to the community staff with in the neighborhood teams.

Main duties include.

To process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary.

To document triage notes in order that the patient's record is complete and for audit purposes.

To use information technology to process the referrals for the 80% triaging role.

To liaise and communicate with the general public, other health care professionals,and multi-agencies on a daily basis.

To assess, prescribe and deliver care packages for patients, for example with long term conditions, palliative care and rehabilitation needs, to achiever quality of life and independence where possible.

? To work within the integrated team to facilitate early discharge from hospital.? To work within the integrated team to prevent unnecessary admission to hospital.? To work with all health care professionals, and statutory/non statutory agencies toprovide a seamless, integrated service to our service users

About us

Successful candidates will be welcomed in to a dedicated and hardworking team , with an positive ethos for patient care and support.

The team is made up of registered and unregistered staff which work closely together to support patients in the community, as well as the extended teams of the neighborhood community nurses.

the post holder will also work within the integrated team to facilitate early discharge from hospital. to prevent admission to acute trusts as well as to work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users

Date posted

01 August 2022

Pay scheme

Agenda for change

Band

Band 5

Salary

£25,655 to £31,534 a year pa pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

839-4217143-MP-B

Job locations

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU


Job description

Job responsibilities

As detailed in the attached Job description and person specification, the post holder will be required to meet all the requirements of the job role in able to support the community patient's wishing to access the community services as well as the wider staff with in the trust.

Job description

Job responsibilities

As detailed in the attached Job description and person specification, the post holder will be required to meet all the requirements of the job role in able to support the community patient's wishing to access the community services as well as the wider staff with in the trust.

Person Specification

Qualifications

Essential

  • Registered General Nurse Qualification
  • Current NMC registration

Skills, Abilities & Knowledge

Essential

  • Ability to manage stressful situations
  • Excellent communication skills
  • Highly motivated
  • Able to provide high standards of care
  • Tact & Diplomacy
  • Empathy & sensitivity
  • Ability to use own initiative
  • Good observational & reporting skills
  • Ability to manage stressful situations
  • Good time management skills
  • Good interpersonal skills
  • A team player
  • Work flexibly to accommodate patient/ service needs

Desirable

  • Knowledge of additional specialist areas through in-house training & short courses

Experience

Essential

  • Experience working in a multidisciplinary team
  • Experience working with patients with multiple pathologies and delivering car plans to meet their needs
  • Excellent communication skills

Desirable

  • Experience working within a community setting

Communication

Essential

  • Able to communicate effectively in written and verbal English Language

Person and People Development

Essential

  • Evidence of relevant experience and development
  • Support other staff

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)

Essential

  • Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
  • Self-awareness
  • Enthusiastic and able to work under pressure

other

Essential

  • Must hold full and valid driving licence and have access to a vehicle
  • Able to make own travelling arrangements
  • Good IT and keyboard skills
Person Specification

Qualifications

Essential

  • Registered General Nurse Qualification
  • Current NMC registration

Skills, Abilities & Knowledge

Essential

  • Ability to manage stressful situations
  • Excellent communication skills
  • Highly motivated
  • Able to provide high standards of care
  • Tact & Diplomacy
  • Empathy & sensitivity
  • Ability to use own initiative
  • Good observational & reporting skills
  • Ability to manage stressful situations
  • Good time management skills
  • Good interpersonal skills
  • A team player
  • Work flexibly to accommodate patient/ service needs

Desirable

  • Knowledge of additional specialist areas through in-house training & short courses

Experience

Essential

  • Experience working in a multidisciplinary team
  • Experience working with patients with multiple pathologies and delivering car plans to meet their needs
  • Excellent communication skills

Desirable

  • Experience working within a community setting

Communication

Essential

  • Able to communicate effectively in written and verbal English Language

Person and People Development

Essential

  • Evidence of relevant experience and development
  • Support other staff

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)

Essential

  • Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.
  • Self-awareness
  • Enthusiastic and able to work under pressure

other

Essential

  • Must hold full and valid driving licence and have access to a vehicle
  • Able to make own travelling arrangements
  • Good IT and keyboard skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU


Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU


Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)

For questions about the job, contact:

Laura Semmence

laura.semmence@nchc.nhs.uk

01603216067

Date posted

01 August 2022

Pay scheme

Agenda for change

Band

Band 5

Salary

£25,655 to £31,534 a year pa pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

839-4217143-MP-B

Job locations

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU


Supporting documents