Case Manager - Community Matron Service

Job description

Job responsibilities

Main Duties & Responsibilities

Clinical

1. The post holder will assess the patients holistic needs, communicating complex and sensitive information to the patients and carers relating to their assessment, diagnosis, prognosis and treatment plan.
2. Following a holistic assessment, the post holder will plan and devise an individualised care programme for each patient.
3. The post holder will ensure informed consent is obtained prior to initiating interventions.
4. The post holder will implement and deliver a treatment/care plan utilising a range of options.

1. The post holder will evaluate the care/treatment plan on an ongoing basis and modify it as required.

1. The post holder will be aware of Assistive Technology and utilise where required for the benefit of the patient.
2. Where there are barriers to a patient or carers understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, the post holder will adjust their explanations in order that the patient or carer can gain understanding, consent and concordance with the information presented.
3. The post holder will be required to use tact and persuasive skills in order to gain the patients co-operation in their treatment/care/management plan.
4. The post holder will liaise with GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector to ensure that the patients identified needs are met and their care co-ordinated appropriately.

1. The post holder will contribute to Personal Health Plans as required.
2. The post holder will participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.
3. The post holder will ensure that activity data and clinical information is recorded on SystmOne and completed on a daily basis in line with Trust Policy.
4. The post holder will demonstrate dexterity and co-ordination when using specialist equipment and fine tools, advanced sensory skills, manual and mobilising skills.
5. The post holder will order equipment and supplies via the electronic ordering systems used within the team.
6. The post holder will be exposed to bodily fluids, infected material, blood products on a daily basis, and therefore must utilise universal precautions and adhere to infection control policies.

Professional

The post holder will:

1. Be responsible for ensuring that their own workload and that of others they have responsibility for is planned and prioritised according to the service needs and targets.
2. Ensure that their own paperwork and records and those of the team, are maintained in line with NCH&Cs Record Keeping Policy.
3. Contribute to the staff rota on a monthly basis by working their contracted hours and adhering to Trust policy.
4. Be required to undertake risk assessments and act upon them appropriately.
5. Be aware of the service budget and Trust financial plan/targets and ensure all effort is made to work within this in line with the post holders scope of practice.
6. Actively contribute to multidisciplinary team meetings and other meetings where appropriate.
7. Support all team members within the integrated team, respecting them, their roles and contributions, and in line with the Trusts Behaviour Framework.
8. Attend in-house training as required to develop current job role.
9. Be responsible for safe use and maintenance of equipment and supplies.
10. Remain accountable for their own professional actions as determined by the professional bodies.
11. Will be required to demonstrate and explain their role and duties to students, new starters and staff.
12. Provide mentorship for students undertaking pre/post registration course.
13. Provide advice/training to staff and supervise and support band 3 and 4 staff; and students where appropriate.
14. Mentor existing staff and provide training in specialist areas as appropriate.
15. Contribute to the induction process for new staff/students.
16. Demonstrate leadership skills within own competence
17. Maintain own continuous professional development in line with governing body requirements for re-registration.
18. Be accountable for work delegated to others within the team, ensuring staff are competent to undertake delegated work.

Organisational

The post holder will:

1. Undertake mandatory training as required.
2. Participate in an annual Personal Development Review.
3. Undertake Personal Development Plans for more staff members.
4. Be aware of Trusts behaviour framework and ensure behaviours are embedded in role.
5. Ensure Trusts behaviour framework is utilised when managing and supervising staff, and that behaviours are embraced and embedded within the team.
6. Take part in clinical supervision as per Trust Policy.
7. Follow Trust policies, and local procedures, and use discretion in interpreting them according to the setting and circumstances.
8. Comment on draft policies.
9. Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.
10. Contribute to clinical audit as required.
11. Complete the staff survey as required.
12. Complete risk assessments and incident forms as required.

Person Specification

Qualifications

Essential

• oFirst level degree or on pathway, or equivalent
• oRGN
• oAssessor/mentorship preparation; ENB 998 or equivalent
• oCurrent NMC registration
• oEvidence of continuing professional development

Desirable

• oIndependent/supplementary prescribing qualification
• oConsultation skills
• oClinical assessment skills
• oLong term conditions module

Skills, Abilities, Knowledge

Essential

• oKnowledge of additional specialist areas through in-house training and short courses
• oGood communicator
• oHighly motivated
• oAble to provide high standards of care
• oTact and diplomacy
• oEmpathy and sensitivity
• oAbility to manage stressful situations
• oConcentrate when undertaking patient care and inputting data/patient records
• oGood interpersonal skills
• oA team player
• oBe able to work to accommodate patient/service needs

Desirable

• oCannulation / IV Therapy administration
• oAwareness of Assistive Technology

Personal Qualities

Essential

• oBe able to kneel, bend and stoop and work in cramped environments
• oAble to manoeuvre limbs of around 5-6kg
• oAble to manoeuvre patients using handling aids
• oAbility to work as part of a team.]
• oHighly motivated to provide excellent patient care
• oAble to empathise & be sensitive to the needs of patients and colleagues

Other

Essential

• oThe post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary.
• oMust hold full and valid and driving licence and have access to a vehicle
• -Able to communicate effectively in written and verbal English Language
• oWill be able to make own travel arrangements to patients' homes, clinics, base and meetings etc, as required.
• oAble to communicate effectively in written and verbal English Language

Experience

Essential

• oEvidence of continuous professional development
• oEvidence of working at relevant band
• oCommunity experience or experience with long term condition management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

North Place

Various across North Norfolk

N.Walsham/Aylsham/Fakenham/Kelling/Cromer

NR28 9AP

Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)