Case Manager - Community Matron Service

Norfolk Community Health and Care NHS Trust

The closing date is 28 June 2022

Job summary

A great opportunity has arisen to gain experience in the Community Matron Service in North Norfolk. We are looking to recruit 3 x Band 6 Case Managers for a six month secondment period. Consideration of alternative hours can be considered for the right candidate.

Main duties of the job

We are looking for experienced registered nurses to join our dedicated and highly professional team of community matrons working across the North Place. The large geographical area will be divided into PCNs are you will be the case manager for one of these areas.

You will be responsible for providing case management to patients over the age of 65 years who may have one or more unstable long term condition; had a recent fall; a recent unplanned admission to hospital; cognitive impairment, dementia and / or depression and have multiple contacts with health and social care.

You will need effective communication skills and must be prepared to work flexibly and collaboratively to meet the needs of the service. It is essential to have evidence of professional competencies and have the ability to apply your knowledge and skills to clinical practice. A sound understanding and knowledge of the current drive to transform community services is an essential requirement.

About us

Norfolk Community Health and Care is going through organisational development and you will be expected to contribute to service and quality improvement, such as new ways of working and clinical audits. You will receive support and development through in-service training, regular appraisals, a personal development plan and clinical supervision.

If this post excites you, and you are looking to improve your quality of life working in rural Norfolk as part of this role we look forward to your application. If you wish to discuss any aspects please contact Angela Green Community Matron on 07879621543 or

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Job description

Job responsibilities

Main Duties & Responsibilities


  1. The post holder will assess the patients holistic needs, communicating complex and sensitive information to the patients and carers relating to their assessment, diagnosis, prognosis and treatment plan.
  2. Following a holistic assessment, the post holder will plan and devise an individualised care programme for each patient.
  3. The post holder will ensure informed consent is obtained prior to initiating interventions.
  4. The post holder will implement and deliver a treatment/care plan utilising a range of options.
  1. The post holder will evaluate the care/treatment plan on an ongoing basis and modify it as required.
  1. The post holder will be aware of Assistive Technology and utilise where required for the benefit of the patient.
  2. Where there are barriers to a patient or carers understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, the post holder will adjust their explanations in order that the patient or carer can gain understanding, consent and concordance with the information presented.
  3. The post holder will be required to use tact and persuasive skills in order to gain the patients co-operation in their treatment/care/management plan.
  4. The post holder will liaise with GPs, Social Services, inpatient teams, other allied health care professionals and the voluntary sector to ensure that the patients identified needs are met and their care co-ordinated appropriately.
  1. The post holder will contribute to Personal Health Plans as required.
  2. The post holder will participate in multi-disciplinary/multi-agency meetings as appropriate, e.g. Gold Standard Framework.
  3. The post holder will ensure that activity data and clinical information is recorded on SystmOne and completed on a daily basis in line with Trust Policy.
  4. The post holder will demonstrate dexterity and co-ordination when using specialist equipment and fine tools, advanced sensory skills, manual and mobilising skills.
  5. The post holder will order equipment and supplies via the electronic ordering systems used within the team.
  6. The post holder will be exposed to bodily fluids, infected material, blood products on a daily basis, and therefore must utilise universal precautions and adhere to infection control policies.


The post holder will:

  1. Be responsible for ensuring that their own workload and that of others they have responsibility for is planned and prioritised according to the service needs and targets.
  2. Ensure that their own paperwork and records and those of the team, are maintained in line with NCH&Cs Record Keeping Policy.
  3. Contribute to the staff rota on a monthly basis by working their contracted hours and adhering to Trust policy.
  4. Be required to undertake risk assessments and act upon them appropriately.
  5. Be aware of the service budget and Trust financial plan/targets and ensure all effort is made to work within this in line with the post holders scope of practice.
  6. Actively contribute to multidisciplinary team meetings and other meetings where appropriate.
  7. Support all team members within the integrated team, respecting them, their roles and contributions, and in line with the Trusts Behaviour Framework.
  8. Attend in-house training as required to develop current job role.
  9. Be responsible for safe use and maintenance of equipment and supplies.
  10. Remain accountable for their own professional actions as determined by the professional bodies.
  11. Will be required to demonstrate and explain their role and duties to students, new starters and staff.
  12. Provide mentorship for students undertaking pre/post registration course.
  13. Provide advice/training to staff and supervise and support band 3 and 4 staff; and students where appropriate.
  14. Mentor existing staff and provide training in specialist areas as appropriate.
  15. Contribute to the induction process for new staff/students.
  16. Demonstrate leadership skills within own competence
  17. Maintain own continuous professional development in line with governing body requirements for re-registration.
  18. Be accountable for work delegated to others within the team, ensuring staff are competent to undertake delegated work.


The post holder will:

  1. Undertake mandatory training as required.
  2. Participate in an annual Personal Development Review.
  3. Undertake Personal Development Plans for more staff members.
  4. Be aware of Trusts behaviour framework and ensure behaviours are embedded in role.
  5. Ensure Trusts behaviour framework is utilised when managing and supervising staff, and that behaviours are embraced and embedded within the team.
  6. Take part in clinical supervision as per Trust Policy.
  7. Follow Trust policies, and local procedures, and use discretion in interpreting them according to the setting and circumstances.
  8. Comment on draft policies.
  9. Ensure absence reporting is undertaken as determined by Team Leader and Trust Policy.
  10. Contribute to clinical audit as required.
  11. Complete the staff survey as required.
  12. Complete risk assessments and incident forms as required.

Person Specification



  • oFirst level degree or on pathway, or equivalent
  • oRGN
  • oAssessor/mentorship preparation; ENB 998 or equivalent
  • oCurrent NMC registration
  • oEvidence of continuing professional development


  • oIndependent/supplementary prescribing qualification
  • oConsultation skills
  • oClinical assessment skills
  • oLong term conditions module

Skills, Abilities, Knowledge


  • oKnowledge of additional specialist areas through in-house training and short courses
  • oGood communicator
  • oHighly motivated
  • oAble to provide high standards of care
  • oTact and diplomacy
  • oEmpathy and sensitivity
  • oAbility to manage stressful situations
  • oConcentrate when undertaking patient care and inputting data/patient records
  • oGood interpersonal skills
  • oA team player
  • oBe able to work to accommodate patient/service needs


  • oCannulation / IV Therapy administration
  • oAwareness of Assistive Technology

Personal Qualities


  • oBe able to kneel, bend and stoop and work in cramped environments
  • oAble to manoeuvre limbs of around 5-6kg
  • oAble to manoeuvre patients using handling aids
  • oAbility to work as part of a team.]
  • oHighly motivated to provide excellent patient care
  • oAble to empathise & be sensitive to the needs of patients and colleagues



  • oThe post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary.
  • oMust hold full and valid and driving licence and have access to a vehicle
  • -Able to communicate effectively in written and verbal English Language
  • oWill be able to make own travel arrangements to patients' homes, clinics, base and meetings etc, as required.
  • oAble to communicate effectively in written and verbal English Language



  • oEvidence of continuous professional development
  • oEvidence of working at relevant band
  • oCommunity experience or experience with long term condition management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk Community Health and Care NHS Trust


North Place

Various across North Norfolk


NR28 9AP

Employer's website (Opens in a new tab)

For questions about the job, contact:

Angela Green


Date posted

31 May 2022

Pay scheme

Agenda for change


Band 6


£31,365 to £37,890 a year pro rata pa



Working pattern

Full-time, Part-time, Flexible working

Reference number


Job locations

North Place

Various across North Norfolk


NR28 9AP

Supporting documents

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