Job summary
Norfolk Community Health and Care NHS Trust is an organisation assessed as being 'Outstanding' by Care Quality Commission in 2018.
We have an exciting opportunity for an enthusiastic Health Care Assistant to join both the West and North Norwich Neighbourhood Community Nursing Teams.
The Community Nursing Service treats patients predominantly in their home settings, including residential homes and supported living complexes. We also provide some services in a clinic setting including our leg ulcer clinic and catheter clinic.
Norwich locality is working alongside its commissioners and local service providers as part of the Primary Care Network to develop community based services that support patients to remain at home and receive the services they require in an effective and co-ordinated way.
If you would like to be part of an Outstanding organisation that delivers high quality personalised care, supports innovation, that is committed to delivering quality services in our local Communities, and promotes an open and fair culture, then please apply to work with us. You will receive support and development through in service training, regular appraisals, a personal development plan and clinical supervision.
Main duties of the job
The workload requires a good range of clinical skills to be applied in managing our patients with varied health problems including diabetes management, traumatic, chronic and post-operative wound care, pressure ulcer prevention and management, catheter support, palliative and end of life care. Many of our patients will have complex multi-pathologies and so we aim to provide holistic, patient centred assessments and deliver individualised care.
About us
NCH&C is committed to the development of future health clinicians and there will be an expectation that the Band 3 Health Care Assistant will be highly motivated team player that provides high standards of care to our patients. You will live, breathe and promote the NCH&C's Behaviour Framework.
All staff are required to respect confidentiality of all matters that they learn as a result of the employment with the Trust, including matters relating to other members of the staff and members of the public/patients.
Norfolk Community Health and Care embraces the principles of Improving Working Lives and all staff will be required to adhere to the standards laid down in this initiative.
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Job description
Job responsibilities
The post holder will need:
- To work generically in provision of care, to patients under the supervision of a qualified practitioner, following a prescribed treatment/care plan in order to prevent admission to hospital.
- Plan and prioritise own visits to delegated patients.
- Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.
- Make basic judgements on patients response to prescribed treatment/care plans, and report findings to a qualified practitioner.
- Liaise with other health care professionals as required.
- Communicate with patients/carers by exchanging factual information, reassurance, tact and empathy.
- Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.
- Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, e.g. taking blood glucose results, wound care, administration of medication such as insulin.
- Be responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately.
- Demonstrate an awareness and understanding of consent, and gain consent as appropriate following organisational policies.
- Share responsibility of indirect patient contact tasks, such as, answering telephones, arranging appointments, processing referrals and inputting activity data.
- Undertake health promotion / education as required, e.g. smoking cessation, falls etc.
- May be exposed to bodily fluids, infected material and blood products, therefore must utilise universal precautions and adhere to infection control policies.
- Attend and contribute to multi-disciplinary team meetings and other meetings where appropriate.
- Attend in-house and competency training as required in development of current job role.
- Work predominately independently on specified tasks, with regular clinical support and supervision by a qualified practitioner.
- Be aware of limitations of own scope of practice and competency, and when to involve a more senior practitioner, both in daily practice and in emergency situations.
- Acknowledge and recognise peoples expressed beliefs, preferences and choices.
- Demonstrate an awareness of clinical governance and risk management, and apply to work situation.
- To provide peer support to other assistants.
- Actively contribute to team working and express ideas on improving services for users and the team.
- Share responsibility for maintaining store cupboards, cleaning specialist equipment and general housekeeping tasks.
This job description is not exhaustive and may be amended from time to time in consultation with the post holder. The post holder will be required to undertake any other duties as may be required for the effective performance of the post.
Job description
Job responsibilities
The post holder will need:
- To work generically in provision of care, to patients under the supervision of a qualified practitioner, following a prescribed treatment/care plan in order to prevent admission to hospital.
- Plan and prioritise own visits to delegated patients.
- Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.
- Make basic judgements on patients response to prescribed treatment/care plans, and report findings to a qualified practitioner.
- Liaise with other health care professionals as required.
- Communicate with patients/carers by exchanging factual information, reassurance, tact and empathy.
- Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.
- Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, e.g. taking blood glucose results, wound care, administration of medication such as insulin.
- Be responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately.
- Demonstrate an awareness and understanding of consent, and gain consent as appropriate following organisational policies.
- Share responsibility of indirect patient contact tasks, such as, answering telephones, arranging appointments, processing referrals and inputting activity data.
- Undertake health promotion / education as required, e.g. smoking cessation, falls etc.
- May be exposed to bodily fluids, infected material and blood products, therefore must utilise universal precautions and adhere to infection control policies.
- Attend and contribute to multi-disciplinary team meetings and other meetings where appropriate.
- Attend in-house and competency training as required in development of current job role.
- Work predominately independently on specified tasks, with regular clinical support and supervision by a qualified practitioner.
- Be aware of limitations of own scope of practice and competency, and when to involve a more senior practitioner, both in daily practice and in emergency situations.
- Acknowledge and recognise peoples expressed beliefs, preferences and choices.
- Demonstrate an awareness of clinical governance and risk management, and apply to work situation.
- To provide peer support to other assistants.
- Actively contribute to team working and express ideas on improving services for users and the team.
- Share responsibility for maintaining store cupboards, cleaning specialist equipment and general housekeeping tasks.
This job description is not exhaustive and may be amended from time to time in consultation with the post holder. The post holder will be required to undertake any other duties as may be required for the effective performance of the post.
Person Specification
Qualifications
Essential
- NVQ 2 or equivalent knowledge and experience
- Good general education, GCSE Grade 4/C or above in English and Maths or equivalent
Desirable
Experience
Essential
- Experience of working within a Healthcare setting
Desirable
- Experience of working in a community healthcare setting
Skills, abilities and knowledge
Essential
- Highly motivated to provide high standards of care & use own initiative
- Empathy & sensitivity
- Good observational & reporting skills
- Work flexibly to accommodate patient/service needs
- Have basic IT and standard keyboard skills
Desirable
- Be able to manoeuvre patients using handling aids
Communication
Essential
- Ability to communicate effectively using the English language in both written and verbal form
- Tact and diplomacy
Personal and people development
Essential
- Ability to manage within stressful situations
- Ability to work within a team
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
Desirable
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
Other
Essential
- Must hold full and valid and driving licence and have access to a vehicle
- Must have right to work in the UK
Person Specification
Qualifications
Essential
- NVQ 2 or equivalent knowledge and experience
- Good general education, GCSE Grade 4/C or above in English and Maths or equivalent
Desirable
Experience
Essential
- Experience of working within a Healthcare setting
Desirable
- Experience of working in a community healthcare setting
Skills, abilities and knowledge
Essential
- Highly motivated to provide high standards of care & use own initiative
- Empathy & sensitivity
- Good observational & reporting skills
- Work flexibly to accommodate patient/service needs
- Have basic IT and standard keyboard skills
Desirable
- Be able to manoeuvre patients using handling aids
Communication
Essential
- Ability to communicate effectively using the English language in both written and verbal form
- Tact and diplomacy
Personal and people development
Essential
- Ability to manage within stressful situations
- Ability to work within a team
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
Desirable
- Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
Other
Essential
- Must hold full and valid and driving licence and have access to a vehicle
- Must have right to work in the UK
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
