Business Support Apprentice

Norfolk Community Health and Care NHS Trust


This job is now closed

Job summary

An exciting opportunity has arisen for a Level 2 Business Administration Apprentice to work for NCHC NHS Trust within Autism Service Norfolk.

Main duties of the job

As a member of the team, you will assist in the day-to-day operational work of the team, which will involve liaising with members of staff across the team, locality and organisation, external organisations as required and members of the public and our patients and their families as well as other healthcare professionals. The post holder will:

  • Gain knowledge of the functions within the team;
  • Be responsible for supporting a range of functions within the team;
  • Provide administration support to the team/service;
  • Provide administration support to specific projects ongoing within the service such as Education and Training.

You will attend regular team meetings and will receive regular supervision to ensure their development and quality of practice.

About us

Autism Service Norfolk is Adult Autism Diagnostic Service that offers diagnostic assessments alongside some pre and post diagnostic support. It's a newly expanded multidisciplinary team comprising of an Administrators, Specialist Speech and Language Therapists, Occupational Therapists, Assistant Psychologists, Support Workers and Clinical and Counselling Psychologists. We work across the county with a team base at Norwich Community Hospital. We are a warm, passionate and motivated team who value the skills that all members of the team bring to the patient pathway through the service.

The post is open to anyone who has achieved the Essential criteria section of the Job description and is willing to undertake and successfully complete the Level 2 Business Administration Apprenticeship within the 14 month contract of employment.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Job description

Job responsibilities

The main roles and responsibilities of the post holder will be to:

  • work closely with the Administrative Assistant to support the administration of all aspects of the Autism Service Norfolk.
  • act as an administrator for any ongoing and new tasks within the team.
  • support initiatives of Autism Service Norfolk.
  • use Word, Excel, Powerpoint, Outlook etc., to produce documents and correspond and respond to messages.
  • to train in and utilise the teams electronic case recording system (LAS)
  • take calls and messages for Autism Service Norfolk.
  • process, file and distribute confidential documents.
  • interact with employees at different levels of the organisation.
  • maintain databases.
  • carry out any photocopying, scanning or filing as required.
  • To undertake any duties commensurate with the post.

Person Specification



  • o4 GCSEs at Grade D or above including English and Maths
  • oWilling to undertake and successfully complete the Level 2 Customer Service Apprenticeship within the 14 month contract of employment


  • oHold a typing/word processing qualification/ECDL
  • o(RSA level 1 or equivalent experience)



  • oExperience of working on own initiative and as part of a Team


  • oExperience of dealing with diverse groups of people at different levels

Skills and Knowledge


  • oAbility to prioritise own workload
  • oAbility to work unsupervised and to use initiative
  • oStrong computer software skills
  • oGood organisational skills
  • oUnderstand the importance of confidentiality
  • oAbility to work with a range of people
  • oGood telephone manner



  • oAble to communication effectively using the English language in both verbal and written forms
  • oGood telephone manner

Person and People Development


  • oOrganised
  • oGood interpersonal skills

Personal Attributes/Behaviours


  • oAble to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk Community Health and Care NHS Trust


Room 97, Norwich Community Hospital

Bowthorpe Road



Employer's website (Opens in a new tab)

For help with your application, contact:

Dr Catherine Haig


Date posted

23 December 2021

Pay scheme



£161.25 a year per week




14 months

Working pattern


Reference number


Job locations

Room 97, Norwich Community Hospital

Bowthorpe Road



Supporting documents

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0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.