Information Assistant

Norfolk Community Health and Care NHS Trust


This job is now closed

Job summary

An exciting opportunity has arisen for an Information Assistant to join the busy Informatics Team.

You will initially be based remotely (your identified working base will be the Norwich Community Hospital in Norwich and you will be required to attend there at least 2 days a week).

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS Community Trust in the country to be awarded the title.

Main duties of the job

As a member of a dynamic and forward-thinking Information department, you will assist with the management of the Information Teams inbox and dealing with customer enquiries. Make sure the day to day reporting of all Business as Usual reports is completed in a timely manner. To assist the Information Team with any ad hoc queries.

We are looking for a flexible, energetic, dynamic and friendly individual who will be able to work on their own initiative to meet challenging targets and who must be prepared to continually update their skills as new systems and functionality become available.

You will have previous experience within an office environment, and a proven track record to continuous personal development is essential.

You will have current knowledge of Microsoft Software, especially Excel, and will have a good understanding of office based dynamics.

About us

The Digital Services information department at Norfolk Community Health and Care NHS Trust, has a culture of service improvement where an agile and responsive information function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information to support services and patient care, and where staff are empowered as information citizens in a connected community.

The information department supports all internal clinical and corporate needs and a number of external service customers within Norfolk plus NHS England requirements. The senior management team delivering the Digital Strategy is led by Head of Digital Services and subject matter expert team leads.

Job description

Job responsibilities

To assist the Information Support Officer to manage the Information Teams generic inbox to ensure external and internal requests for information are prioritised appropriately and manage timeline expectations for both external and internal customers. To work through the technical detail of more complex requests with the requestor to ensure efficiency of the service provided and avoid unnecessary effort. To provide a regular weekly update to all requestors. To develop status updates on the Trusts Intranet.

To monitor the Information Teams schedule of reports enabling timely production of Business as Usual reporting. To attend the daily triage meetings and keep abreast of the task planner making sure no deadlines are missed.

To assist in the production and maintenance of the Trusts IPR reports including updating the place reports for ADs and services.

To assist in the provision of KPI and Waiting Time reports to operational services for validation within the agreed weekly timetable, escalating non-compliance within the Service Improvement Team as appropriate.

To assist in the production of all contractual/national submissions on a Daily/Weekly/Monthly basis.

To keep abreast of the content of the Information Teams Project Log which is used to track progress of KPI development, national dataset requirements and Change Team and tender projects requiring input from the Information Team.

To develop knowledge in using SystmOne to be able to support users contacting the Information Team, exhibiting exemplary personal attributes within the Trust Behavioural Framework and always being customer and solution focussed escalating problems and issues appropriately for resolution as required.

To provide admin support including provision of agendas, minutes and action logs for the Information Team meetings. To attend other ad hoc development meetings for the Information Team to record notes and actions.

To assist in the granting of access permissions to the network folders , maintain a log and audit to make sure leavers/starters are updated in accordance with good governance rules.

To provide support to the Information Team for admin tasks associated with annual leave management, recruitment, sickness reporting, meeting and room bookings, etc.

Person Specification



  • computer training (ECDL, RSA or equivalent)
  • GCSE in English (or equivalent)


  • Evidence of ongoing career development, professional qualifications in business and appropriate self-directed learning



  • Experience of a wide range of administrative duties


  • Previous experience of working in the NHS
  • Experience of working in Information, Analytical, Contracting, Commissioning or IT environment

Skills, Abilities and Knowledge


  • Knowledge of Microsoft Office applications, particularly MS Excel
  • Ability to work using own initiative and manage own workload with minimal supervision
  • Ability to work under pressure and to tight deadlines prioritising a fluctuating and complex workload


  • Enhanced IT skills



  • Ability to communicate with managers in an effective manner within the organisation, both verbal and written.

Personal and People Development


  • A commitment to lifelong learning and continued professional development
  • Willing to be flexible as workload dictates
  • Self-motivated, pro-active and innovative
  • Responsive to change in a rapidly changing environment and an ability to accept, understand and help change occur

Personal Attributes / Behaviours


  • Able to work in a team and in an integrated way.
  • Willing to look at new ways of working in order to enhance service delivery.


  • Reliable and resilient personality
  • Methodical and accurate approach



  • The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process i.e. roles which come into contact with children, vulnerable adults or their families.
  • Must be able to make suitable travel arrangements to enable work at different trust sites or away from office base on occasions.
  • Able to communicate effectively in written and verbal English Language

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk Community Health and Care NHS Trust


Norwich Community Hospital

Bowthorpe Road



Employer's website (Opens in a new tab)

For help with your application, contact:

Caroline Briggs


Date posted

15 September 2021

Pay scheme

Agenda for change


Band 3


£20,330 to £21,777 a year


Fixed term


12 months

Working pattern


Reference number


Job locations

Norwich Community Hospital

Bowthorpe Road



Supporting documents

If there's technical issues with the website, contact:



0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.