Triage Nurse

Norfolk Community Health and Care NHS Trust

The closing date is 21 January 2022

Job summary

A vacancy has arisen within the Triage Team for the West Place. The applicant should ideally have excellent communication skills with a good understanding of IT systems. Previous Community Nursing experience would be beneficial for this position.

We are looking for a well-motivated team player who will be expected to work in a busy environment and able to meet the demands of this hard-working service. Support and any additional training would be provided to ensure competency and skills are maintained.

If you think you would be good fit for this role, apply now!

Main duties of the job

To triage incoming referrals assessing the patients needs, determining the priority of care and processing the referrals accordingly. To contribute in the delivery of high standards of health care to patients within their own homes, care homes, the travelling community and in clinics, by assessing, planning, implementing and evaluating packages of care. The position will aim to be approximately 80% triage with the remaining time providing the opportunity to maintain clinical competencies.

About us

We are a small team made up of Triage Nurses, allocators and led by a Clinical Operations Manager. We endeavour to provide excellent triaging to ensure that safe, relevant and timely care is provided by the community nursing teams to the local housebound population of West Norfolk. We work closely with our GP and Social Services colleagues and visit patients in their own homes, care homes and clinics as appropriate.

Job description

Job responsibilities

  • To process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary.
  • To document triage notes in order that the patients record is complete and for audit purposes.
  • To use information technology to process the referrals for the 80% triaging role.
  • To liaise and communicate with the general public, other health care professionals, and multi-agencies on a daily basis.
  • To assess, prescribe and deliver care packages for patients, for example with long term conditions, palliative care and rehabilitation needs, to achieve quality of life and independence where possible.
  • To work within the integrated team to facilitate early discharge from hospital.
  • To work within the integrated team to prevent unnecessary admission to hospital.
  • To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

Please see attached job description / person spec for more information.

Person Specification



  • Must hold full and valid driving licence and have access to a vehicle



  • Current NMC Registration



  • Experience of working in a multidisciplinary team
  • Experience of working with patients with multiple pathologies and delivering care plans to meet their needs


  • Experience in working within a community setting

Skills and Knowledge


  • Excellent communication skills
  • Highly motivated
  • Able to provide high standards of care
  • Tact and Diplomacy
  • Empathy and sensitivity
  • Ability to use own initiative
  • Good observational and reporting skills
  • Ability to manage stressful situations
  • Concentrate when undertaking patient care and inputting data / patient records
  • Good time management skills
  • Good interpersonal skills
  • Team Player
  • Work flexibly to accommodate patient / service needs


  • Knowledge of additional specialist areas through in-house training and short courses including palliative care, LTCs and diabetes management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk Community Health and Care NHS Trust


St James' Clinic

King's Lynn

PE30 5NU

Employer's website (Opens in a new tab)

For help with your application, contact:

Carolyn Houseago


Date posted

16 December 2021

Pay scheme

Agenda for change


Band 5


£25,655 to £31,534 a year pro rata pa



Working pattern


Reference number


Job locations

St James' Clinic

King's Lynn

PE30 5NU

Supporting documents

If there's technical issues with the website, contact:



0300 330 1013

Outside UK:

+44 300 330 1013

Opening times:

Monday to Friday: 8am to 6pm

Saturday: 9am to 3pm

Closed Bank Holidays including Easter Sunday, Christmas Day, Boxing Day and New Year's Day.