Community Technician

Job description

Job responsibilities

Key Areas of Responsibility

• Collection of blood samples from patients in accordance with agreed procedures.
• To ensure samples taken from patients are correctly identified by using the labels provided on the ICE forms, or clearly writing on the label in line with requesting services guidelines as appropriate.
• To ensure any capillary blood sampling for International Normalized Ratio (INR) is carried out in accordance with Norfolk Community Health & Care Standard Operating Procedures.
• To ensure that where blood samples need to be sent off for analysis they are delivered to the nearest site in time for that days collection.
• To take temperature, pulse and blood pressure readings in accordance with agreed procedures.
• To take electrocardiogram (ECG) readings in accordance with agreed procedures.
• Order and restock stores for the community nursing team.
• To report any concerns with regard to patients or colleagues to the Senior Registered Nurse for that area.
• To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.
• Establishing good working relationships with all Trust staff.
• To print off own blood requests using the ICE system.

Main responsibilities

Clinical

• Undertake phlebotomy training and apply competency based treatment techniques (i.e. Venepuncture, Near patient testing) following request from qualified practitioner.
• Undertake technician training (no interpretation required) to obtain pulse, temperature, blood pressure and ECG readings
• To maintain confidentiality and dignity at all times.
• Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.
• Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.
• Be responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately.
• To contribute to health promotion initiatives.
• Contribute to the requisitioning of supplies and equipment
• Demonstrate an awareness and understanding of consent, and gain consent as appropriate following organisational policies.
• Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.
• Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, e.g. venepuncture.
• Communicate with patients/carers by exchanging factual information, reassurance, tact and empathy.
• Plan and prioritise own visits to delegated patients, and ensure these are documented in personal work diary.

Professional

• Attend in-house and competency training as required developing current job role.
• Be aware of limitations of own scope of practice and competency, and when to request assistance in daily practice and in emergency situations.
• Acknowledge and recognise peoples expressed beliefs, preferences and choices.
• Demonstrate an awareness of clinical governance and risk management, and apply to work situation.
• Actively contribute to team working and express ideas on improving services for users and the team.
• To be committed to working in a changing environment responding positively to new demands and changes and to be willing to be flexible to the changing needs of the service.
• Work predominately independently on specified tasks, with regular clinical support and supervision by a qualified practitioner.

Organisational

• Undertake mandatory training as required.
• Partake in the Personal Development Review process.
• Follow Trust policies, and local procedures.
• Be aware of Trusts behaviour framework and ensure behaviours are embedded in role.
• Ensure absence reporting is undertaken as determined by Clinical Leader and Trust Policy.
• Contribute to clinical audit as required.
• Complete the staff survey as required.
• Take part in clinical supervision as per Trust Policy.

• Criteria

  Essential

  Desirable

  Method of Assessment

  (Certificates / Application Form / Interview / Document Check)

  Qualifications

  GCSEs Band 4 or equivalent in English, Maths and Science or equivalent evidence of ability to study and undertake phlebotomy training

  Phlebotomy experience training

  Application Form

  Experience

  Experience of dealing face to face with members of the public

  Experience of working within a care setting

  Experience in a Pathology Department

  Administrative experience

  Interview

  Skills, Abilities and Knowledge

  Ability to work effectively within a team and also independently

  Highly motivated

  Able to provide high standards of care

  Tact, diplomacy, empathy and sensitivity

  Ability to use own initiative

  Good observational and reporting skills

  Able to work flexibly to meet the patient and service needs

  Be able to kneel, bend and stoop, and work in cramped environments

  Have basic IT and standard keyboard skills

  Knowledge of SystmOne

  Aware of issues in community and health care

  Interview

  Communication

  Good interpersonal skills

  Able to communicate effectively using the English Language

  Interview

  Personal and People Development

  Ability to manage stressful situations

  Be a team player

  Responds positively to change

  Personal Attributes / Behaviours

  (linked to the Trusts Behaviour Framework)

  Able to identify with the Trusts commitment to safeguarding and promoting the welfare of children and young people

  Able to prioritise

  Other

  Must hold full and valid driving licence and have access to a vehicle in order to travel to patients, clinics, base and meetings as required

Person Specification

Qualifications

Essential

• GCSEs Band 4 or equivalent in English, Maths and Science or equivalent
• Evidence of ability to study and undertake phlebotomy training

Desirable

• Phlebotomy experience and/or training

Skills, Abilities and Knowledge

Essential

• Ability to work effectively within a team and also independently
• Highly motivated
• Able to provide high standards of care
• Tact, diplomacy, empathy and sensitivity
• Ability to use own initiative
• Good observational and reporting skills
• Able to work flexibly to meet the patient and service needs
• Be able to kneel, bend and stoop, and work in cramped environments
• Have basic IT and standard keyboard skills

Desirable

• Knowledge of SystmOne
• Aware of issues in community and health care

Experience

Essential

• Experience of dealing face to face with members of the public

Desirable

• Experience of working within a care setting
• Experience in a Pathology Department
• Administrative experience

Communication

Essential

• Good interpersonal skills
• Able to communicate effectively using the English Language

Personal Attributes and Behaviours

Essential

• Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people
• Able to prioritise

Other

Essential

• Must hold full and valid driving licence and have access to a vehicle in order to travel to patients, clinics, base and meetings as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Wymondham or Attleborough

18 Bridewell Street

Wymondham

NR18 0AR

Employer's website

https://www.norfolkcommunityhealthandcare.nhs.uk (Opens in a new tab)