Job summary
This
is a new position within our Trust. We are looking for a well-motivated Centre
manager to take forward the new Driving Assessment team objectives, marketing
plan and business case to see ongoing re-accreditation, growth strategy and
compliance with Driving Mobility standards. You will engage and advocate the
team with external partners including Driving Mobility and Department for
Transport and Police (TBC) in additional to Bridgewater itself
The
Team comprises of varied staff responsible for the assessment of various
driving and adaptations needed to continue driving. This is a team of 11 staff
including Driving instructors, Occupational Therapists, Physiotherapists and
Administration.
We
have (owned) Vehicles on site which are adapted for various factors which are
used for the main part of driving assessment.
Driving
Mobility is the overarching governing body (Charity) that oversees standards in
all National Centres however Bridgewater is one of only a few that runs this
under the NHS
Main duties of the job
To be responsible and accountable for ensuring the delivery of
safe, effective, and efficient care to service users and their carers within
NWDAS.
Understand & manage the flow of assessment activity ensuring
the scheduling of activity meets projected demand.
Develop a growth strategy focused both on financial gain and
customer satisfaction to offer a centre of excellence within the Driving
Mobility Field.
Lead and co-ordinate the activities of the Regional Transport
Hub, ensuring the functions of the Transport Hub are supported by the relevant
expertise of staff within the service & in conjunction with the Clinical
Lead, monitor & manage the staff resource and skill mix to meet the demands
of the service, prioritising clinical activity and risk effectively. Be
responsible for the full operational management of the service. Work with the
Clinical Lead to ensure the service meets the Accreditation requirements of
*Driving Mobility Motivate, engage, and develop the team within a
multi-disciplinary team environment. Support the NWDAS team in planning,
including strategic long-term planning and adjusting the service in response to
new initiatives/ new ways of working and developments. Promote the wellbeing
and maximise independence of service users within the specialty. provide
compassionate care that is based on empathy, kindness, respect, and dignity
About us
Our organisation is driven by our strategic
objectives and organisational values and we look for people who are strongly
aligned with them.
Here at Bridgewater our shared values flow through the organisation.
P- Person-centred not only in respect to our
patients but our leaders follow a person centred approach to staff members
allowing empowerment and well-being throughout our service.
E- Encouraging innovation allows all our staff to be
creative, you will be joining a team that can help you achieve your goals
whilst providing high standards of individualised care
O- Open - We are part of an NHS organisation who
wants to be open and honest with our patients and also our staff members.
P- Professionalism in nursing / Healthcare requires
a Healthcare Worker to adopt a holistic
and optimistic (yet still pragmatic) view on any situation, and always aim to
help others above all else
L- Location - Our bases are in the heart of the
community we serve allowing a greater understanding of the health inequalities
our residents face
E- Efficient and tight knit our teams work well
together we have a productive atmosphere which creates a positive working
environment
Job description
Job responsibilities
- Establish and maintain excellent working relationships, communicating
effectively with professionals within the service and with external partners,
ensuring effective and committed partnership working both internally and
external to the Trust.
- Ensure that all service users are treated with compassion,
respect, and dignity.
- Liaise with other professionals, agencies, and stakeholders
within the specialty, ensuring that service user assessment activity across the
service is safe, timely and well-co-ordinated.
- Demonstrate excellent communication skills and communicate
sensitive and complex information to service users, their carers, and staff.
- In conjunction with the Clinical Lead, ensure effective
appraisal structure and CPD processes are in place for all staff.
- Provide verbal / written reports and advice to senior
managers and external partners as appropriate.
- Effectively represent the Trust at meetings involving Trust
colleagues and external partners, deputising for senior management as
requested.
- Ensure that where there is a barrier to communication or
understanding, there are systems in place and processes for the team to access
appropriate services (e.g., interpreters / advocates).
- Manage and support the resolution of team conflict
- Use de-escalation and negotiation skills when dealing with
complex, hostile and emotive situations.
- Provide opportunities for support and debrief for staff
following incidents.
- Utilise communications in accordance with Caldicott
Principles, Data Protection, Freedom of Information Act and Trust Policies and
Procedures.
- Establish and maintain relationships for effective liaison
with all members of the team and external partners.
- Engage with wider clinical teams within Trust, to extend
awareness of NWDAS and the Regional Transport Hub. This is to help identify where driving
assessment, community transport options and transport planning can have a
positive impact on rehabilitation and recovery.
- Engage with Bridgewater Head of Service Experience and
service user forums to develop focus groups on planning for driving cessation,
and raising awareness of the various transport schemes available
- Have excellent communication skills, both verbal and written,
and be able to clearly articulate the needs of service users across a complex
service area - collaborating with and involve others as well as act independently.
- Develop partnerships with other statutory and voluntary
organisations involved in transport and community involvement.
- Key relationships include:
Ø Clients assessed at NWDAS,
on a day-to-day basis, where there may be barriers to understanding. The post holder will be expected to use tact
and diplomacy daily as part of incidental contact and manging and handling
complaints.
Ø The whole Team at NWDAS,
engaging with the team relating to new initiatives, events, and resources.
Ø Driving Mobility, in
relation to Accreditation requirements, Regional Transport Hub developments and
standing operational procedures and outcome data
Ø The Department for Transport
(DfT) in relation to assessment forecasting and monitoring of DfT Grant terms
and conditions.
Ø The DVLA in relation to
medical fitness to drive legal framework
Ø Service User Groups
Ø NHS Patient Advice and
Liaison Service (PALS)
Ø Advocacy Services
Ø Transport Providers, e.g.,
Community Transport Association
Ø Local Authority Transport
Schemes
Ø General Practitioners
Ø Other Regional Transport
Hubs throughout the UK, sharing information and further development of common
themes
Job description
Job responsibilities
- Establish and maintain excellent working relationships, communicating
effectively with professionals within the service and with external partners,
ensuring effective and committed partnership working both internally and
external to the Trust.
- Ensure that all service users are treated with compassion,
respect, and dignity.
- Liaise with other professionals, agencies, and stakeholders
within the specialty, ensuring that service user assessment activity across the
service is safe, timely and well-co-ordinated.
- Demonstrate excellent communication skills and communicate
sensitive and complex information to service users, their carers, and staff.
- In conjunction with the Clinical Lead, ensure effective
appraisal structure and CPD processes are in place for all staff.
- Provide verbal / written reports and advice to senior
managers and external partners as appropriate.
- Effectively represent the Trust at meetings involving Trust
colleagues and external partners, deputising for senior management as
requested.
- Ensure that where there is a barrier to communication or
understanding, there are systems in place and processes for the team to access
appropriate services (e.g., interpreters / advocates).
- Manage and support the resolution of team conflict
- Use de-escalation and negotiation skills when dealing with
complex, hostile and emotive situations.
- Provide opportunities for support and debrief for staff
following incidents.
- Utilise communications in accordance with Caldicott
Principles, Data Protection, Freedom of Information Act and Trust Policies and
Procedures.
- Establish and maintain relationships for effective liaison
with all members of the team and external partners.
- Engage with wider clinical teams within Trust, to extend
awareness of NWDAS and the Regional Transport Hub. This is to help identify where driving
assessment, community transport options and transport planning can have a
positive impact on rehabilitation and recovery.
- Engage with Bridgewater Head of Service Experience and
service user forums to develop focus groups on planning for driving cessation,
and raising awareness of the various transport schemes available
- Have excellent communication skills, both verbal and written,
and be able to clearly articulate the needs of service users across a complex
service area - collaborating with and involve others as well as act independently.
- Develop partnerships with other statutory and voluntary
organisations involved in transport and community involvement.
- Key relationships include:
Ø Clients assessed at NWDAS,
on a day-to-day basis, where there may be barriers to understanding. The post holder will be expected to use tact
and diplomacy daily as part of incidental contact and manging and handling
complaints.
Ø The whole Team at NWDAS,
engaging with the team relating to new initiatives, events, and resources.
Ø Driving Mobility, in
relation to Accreditation requirements, Regional Transport Hub developments and
standing operational procedures and outcome data
Ø The Department for Transport
(DfT) in relation to assessment forecasting and monitoring of DfT Grant terms
and conditions.
Ø The DVLA in relation to
medical fitness to drive legal framework
Ø Service User Groups
Ø NHS Patient Advice and
Liaison Service (PALS)
Ø Advocacy Services
Ø Transport Providers, e.g.,
Community Transport Association
Ø Local Authority Transport
Schemes
Ø General Practitioners
Ø Other Regional Transport
Hubs throughout the UK, sharing information and further development of common
themes
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
- Evidence of continuing education and development
- Leadership Qualification (level 7) / or Equivalent
- Management Qualification (level 7) / or Equivalent
Desirable
- Professional Qualification and registration
Experience
Essential
- Significant operational management experience
- Significant experience of effective staff management
- Significant experience of managing a budget
- Experience of managing health and safety, diversity, and equality issues
- Experience of managing clinical incidents and risk
- Experience of participating in clinical governance initiatives including audit
- Experience of working collaboratively with other disciplines and teams
- Experience of working successfully with partners
Desirable
- Experience of leading Trust wide projects including proven experience in project management
- Experience of leading a service change
Skills & Attributes
Essential
- Strong inter-personal and communications skills
- Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams
- Financial, performance and information management skills
- High level of numerical and data analytical skills, including spread sheets and databases
- Ability to analyse complex problems and to develop practical and workable solutions to address them
- Ability to manage and deliver to deadlines and within resources
- Ability to provide accurate and timely information to meet requests from Senior Managers
- Knowledge around confidentiality and data protection
- Ability to prioritise and organise
- Ability to work independently to interpret and implement organisational policies within portfolio of services managed
- Ability to use initiative and judgement when dealing with complex / risk situations such as being on call
Desirable
- Knowledge around CQC lines of enquiry
- Knowledge of the importance of personal mobility and the impact this has on a persons lifestyle
- An understanding of the impact loneliness and social isolation may have on an individual
- Knowledge of driving, and the impact driving cessation has on an individual
- Knowledge of DVLA Medical Fitness to drive framework
Job Specific Requirements
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- The ability to participate in the on-call manager rota
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent
- Evidence of continuing education and development
- Leadership Qualification (level 7) / or Equivalent
- Management Qualification (level 7) / or Equivalent
Desirable
- Professional Qualification and registration
Experience
Essential
- Significant operational management experience
- Significant experience of effective staff management
- Significant experience of managing a budget
- Experience of managing health and safety, diversity, and equality issues
- Experience of managing clinical incidents and risk
- Experience of participating in clinical governance initiatives including audit
- Experience of working collaboratively with other disciplines and teams
- Experience of working successfully with partners
Desirable
- Experience of leading Trust wide projects including proven experience in project management
- Experience of leading a service change
Skills & Attributes
Essential
- Strong inter-personal and communications skills
- Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams
- Financial, performance and information management skills
- High level of numerical and data analytical skills, including spread sheets and databases
- Ability to analyse complex problems and to develop practical and workable solutions to address them
- Ability to manage and deliver to deadlines and within resources
- Ability to provide accurate and timely information to meet requests from Senior Managers
- Knowledge around confidentiality and data protection
- Ability to prioritise and organise
- Ability to work independently to interpret and implement organisational policies within portfolio of services managed
- Ability to use initiative and judgement when dealing with complex / risk situations such as being on call
Desirable
- Knowledge around CQC lines of enquiry
- Knowledge of the importance of personal mobility and the impact this has on a persons lifestyle
- An understanding of the impact loneliness and social isolation may have on an individual
- Knowledge of driving, and the impact driving cessation has on an individual
- Knowledge of DVLA Medical Fitness to drive framework
Job Specific Requirements
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- The ability to participate in the on-call manager rota
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bridgewater Community Healthcare NHS Foundation Trust
Address
Bridgewater Community Healthcare NHS Trust, Fleet House
Pye Close, Haydock
St. Helens
Merseyside
WA11 9SJ
Employer's website
http://bridgewater.nhs.uk/ (Opens in a new tab)
