Job responsibilities
Duties and Responsibilities:
The Newborn Hearing Screening Programme is a national evidence- based programme being implemented across England. The aim of the programme is to improve, child health and development.
Principle Responsibilities
1. To provide comprehensive quality administrative and clerical support to the NHSP team.
2. To set up and maintain an efficient office, ensuring that FNP materials and resources are reproduced in a timely manner and efficiently organised to enable maximum clinical contact time for screeners
3. To input and quality check data in the NHSP information system (S4h)
4. To prepare and summarise data in preparation for standardised reports.
5. To support the development of publicity and other materials for parents and stakeholders for the NHSP Programme.
Core Responsibilities
1. To set up and maintain an efficient office, ensuring that NHSP materials and resources are reproduced in a timely manner and efficiently organised to enable maximum clinical contact time for Screeners
2. To input NHSP data, as required, in a timely and accurate manner into the NHSP information system (S4h) and work with the NHSP Supervisor to establish and maintain data management and quality assurance systems and processes.
3. To utilise computerised data entry equipment and various work processing, spreadsheet and file maintenance programmes, such as Excel, to enter, store and retrieve information as requested and summarise data in preparation of standardises reports.
4. To comply with the NHSP requirements for the collation and compilation of statistical information from the S4h system for special reports for local and national purposes.
5. To provide accurate monitoring information in a timely way as required by the NHSP Lead, supervisor, team, and commissioners.
6. To support the scheduling and organisation of meetings for the NHSP team, preparing agendas, transcribing, and typing notes of meetings, circulating, and distributing papers.
7. Type material from audio or handwritten notes including correspondence, reports, presentations, and other documents using all Microsoft Word packages.
8. To arrange home visits and make reminder calls for visits as requested by the supervisor and screeners.
9. To provide team support tasks, such as photocopying, filing, ordering stationery and equipment.
10. To sort, distribute and where appropriate deal with correspondence and messages.
11. To be responsible for efficient processing, secure storage of paper and electronic information systems for all service users.
12. To ensure a friendly and welcoming point of contact to all service users, giving prompt attention to their requests, directing enquiries, and signposting as appropriate.
13. To deal with information in a tactful, sensitive, and strictly confidential manner, showing empathy and judgement, in liaison with appropriate professionals as required.
14. To ensure timely provision of information to clients and staff in line with service requirements e.g., appointments, meeting.
15.To develop publicity material for parents and stakeholders for the NHSP Programme.
16. To maintain confidentiality and adhere to Bridgewater Community Healthcare NHS Trust policies and procedures.
17. To be responsible for prioritising own workload, ensuring strict deadlines are met.
18. To undertake any other duties commensurate with the role as agreed with the local manager.
Communications and Working Relationships
Communicates highly sensitive and confidential information with a wide range of multi-professional, inter-agency personnel and members of the public.
Internal
Child and Family Teams (Health visiting and School nursing)
Midwifery Manager and Midwives
GPs
Clinic, Clerical Staff
Community Paediatrics
Specialist Childrens services
Clinical psychologist
Audiologist
Information and Data Responsibilities
- Maintain thorough record-keeping
- Maintain systems to monitor documentation including recording and storing all relevant information ensuring it is securely held and can be accessed easily.
Information Governance
Employees of the Trust must comply with the provisions of the Data Protection Act 1998. The postholder must not; either during their employment, or following termination of their employment, disclose any information relating to service users or employees, or of the lawful business practices, of the organisation.
The postholder will be required, when and where appropriate to the role, to comply with the processing of requests under the Freedom of Information Act 2000
The postholder must comply with Trust policies that protect the information assets of the organization from unauthorized disclosure, modification, destruction, inappropriate access or use and must pay due regard to the requirements of the NHS Confidentiality Code of Practice.
The postholder will be responsible for maintaining the clinical and or corporate records that fall within the remit of this role to the standards in Trust records management policies, and data quality processes and standards.
Health & Safety
Compliance with the Health & Safety at Work Act 1974 the postholder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
Mental Capacity Act 2005
The Mental Capacity Act 2005 applies to all Trust staff. It is the responsibility of every person to ensure that they keep up to date with the Act and that the delivery of patient care/services are conducted in line with local and national policy and the MCA Code of Practice.
Safeguarding is Everyones Business
The Trust has a responsibility to ensure that all children / young people and adults are adequately safeguarded and protected. As a consequence, all Trust employees are required to adhere to national and local safeguarding policies / procedures and to act upon any concerns in accordance with them.
Infection Control
It is Trust policy to reduce the risk of Healthcare Associated Infection by having in place Infection Prevention and Control Policies. These policies must be adhered to by all staff to ensure patients are cared for in a clean environment and receive the highest standards of clinical care.
Smoke Free NHS
The NHS is Smoke - Free. Smoking is not permitted on any of our premises or the surrounding land including car parking facilities.
Training
The postholder must attend any training that is identified as mandatory to their role.
The range of duties and responsibilities outlined above are indicative only and are intended to give an overview of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the postholder.
Equality, Diversity & Human Rights
It is the responsibility of every person to act in ways to support equality and diversity and to respect human rights, working within the spirit and detail of legislation including the Equality Act 2010 and the Human Rights Act 1998. The Trust is an equal opportunities employer and aims to challenge discrimination, promote equality, and respect human rights.
