Job summary
This role is part of a small friendly administration team based at Woodview
CDC in Widnes.
We are seeking a dynamic, highly motivated, experienced individual to
become part of the administration team at the CDC, the role is a receptionist/administrator. This will involve greeting all visitors to
the centre and directing calls to the appropriate services and working with the
admin team to ensure the smooth running of the Centre.
The successful candidate must be able to demonstrate excellent communication
skills
Main duties of the job
- To provide reception cover acting as first point of contact
- Arriving patients and greeting
- Dealing with telephone calls and transferring to the appropriate services.
To provide a customer focused service to the users of the clinics;
About us
At Bridgewater, our PEOPLE values shape how we deliver our
NHS services in your local community.
They help us deliver our mission to improve local health and
promote wellbeing in the communities we serve.
After all, values are about people and they were
created in partnership with our staff to reflect what they felt was important
to them
Here at Bridgewater our shared values flow through the organisation.
P- Person-centred-We are passionate about individual needs and
promote independence in the healthcare we provide..
E- Empowered- We empower our people and encourage new ideas to deliver and create improvements in community care.
O- Open and Honest -We behave in a way that develops relationships
based on trust, openness, honesty and respect.
P- Professional-We support our people, so everyone has the right
skills and training to deliver outstanding patient care.
L- Locally Lead -We are always learning about our communities and
show great pride in being a local provider of health and care.
E- Efficient -We use our resources wisely to provide
sustainable and value for money healthcare for our patients.
Unfortunately, we do not hold a sponsor licence for working Visas.
Job description
Job responsibilities
Duties and Responsibilities:
- To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. Liaising with internal services and partner agencies, when necessary, as directed.
- To carry out general reception duties where required maintaining a neat and tidy reception environment.
- The maintenance of the patient booking system in the reception function to include the preparation and arrangement of appointments including inputting of referrals ensuring all clerical work resulting is dealt with in a timely manner.
- To display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys.
- To deal with all internal/external mail and redistribution to relevant department.
- To accept deliveries and ensure these are dealt with promptly
- To maintain an effective photocopying, filing and archiving system including records management in line with Trust policy.
- To copy type/audio type medical reports and general correspondence as required.
- To report any faults, defects or building defects to the CAFM Helpdesk.
- To maintain appropriate levels of stationery stock; to place requisitions onto the Purchase Ordering system.
- To book clinic and meeting rooms within the premises and keep room availability updated as appropriate.
- To update and maintain clinical diaries as requested.
- To undertake delegated duties commensurate with the banding.
- Where required with the Service to assist in the collation of records packs as directed.
- To attend local service meetings as and when directed by Line Manager.
Job description
Job responsibilities
Duties and Responsibilities:
- To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. Liaising with internal services and partner agencies, when necessary, as directed.
- To carry out general reception duties where required maintaining a neat and tidy reception environment.
- The maintenance of the patient booking system in the reception function to include the preparation and arrangement of appointments including inputting of referrals ensuring all clerical work resulting is dealt with in a timely manner.
- To display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys.
- To deal with all internal/external mail and redistribution to relevant department.
- To accept deliveries and ensure these are dealt with promptly
- To maintain an effective photocopying, filing and archiving system including records management in line with Trust policy.
- To copy type/audio type medical reports and general correspondence as required.
- To report any faults, defects or building defects to the CAFM Helpdesk.
- To maintain appropriate levels of stationery stock; to place requisitions onto the Purchase Ordering system.
- To book clinic and meeting rooms within the premises and keep room availability updated as appropriate.
- To update and maintain clinical diaries as requested.
- To undertake delegated duties commensurate with the banding.
- Where required with the Service to assist in the collation of records packs as directed.
- To attend local service meetings as and when directed by Line Manager.
Person Specification
Qualifications
Essential
- 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification.
- RSA Level II in typing or equivalent,or proven experience
- ECDL or equivalent/proven experience.
Desirable
- Audio typing qualification.
- NVQ 2 in Business Administration or Customer Care
Additional Criteria
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- Ability to communicate effectively, both verbally and written, with people at all levels.
- Flexibility to be able to use filing systems bending and stretching required taking into account any reasonable adjustments that could be made.
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable).
Skills and Attributes
Essential
- Experience of Microsoft Word and other Microsoft packages.
- Motivated and able to work as part of a team.
- Ability to work on own initiative.
- Good organiser of self and workload.
- Keyboard skills.
Desirable
- Experience of dealing with sensitive information
Experience
Essential
- Experience of working within a customer facing environment.
Desirable
- Experience of working in a clinic/ office environment
Person Specification
Qualifications
Essential
- 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification.
- RSA Level II in typing or equivalent,or proven experience
- ECDL or equivalent/proven experience.
Desirable
- Audio typing qualification.
- NVQ 2 in Business Administration or Customer Care
Additional Criteria
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- Ability to communicate effectively, both verbally and written, with people at all levels.
- Flexibility to be able to use filing systems bending and stretching required taking into account any reasonable adjustments that could be made.
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable).
Skills and Attributes
Essential
- Experience of Microsoft Word and other Microsoft packages.
- Motivated and able to work as part of a team.
- Ability to work on own initiative.
- Good organiser of self and workload.
- Keyboard skills.
Desirable
- Experience of dealing with sensitive information
Experience
Essential
- Experience of working within a customer facing environment.
Desirable
- Experience of working in a clinic/ office environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
