Job summary
To
be the central point of contact for podiatry staff and patients, ensuring the
effective communication and efficient running of the administrative side of the
Podiatry department.
To effectively manage,
and supervise the podiatry administration team, to ensure a timely service that
meets departmental targets.
Main duties of the job
To ensure daily podiatry
timetables and duties are managed, analysed, and monitored, ensuring the
smooth and most efficient use of podiatry time. To produce monthly audits of waiting, cancellations,
and failed appointments, informing the Operational Manager of any trends.
To update the
computerised booking system by appropriate data input, and subsequent
manipulation thereof. To prioritise,
monitor, and audit referrals to the service.
To monitor and maintain
stationery and instrument stock levels, ensuring all clinics have adequate
supplies.
To maintain and monitor
the computerised waiting lists (length of time from referral and/or
assessment) informing the Team Leaders/Manager of any issues.
Monitor the electronic
central booking service, ensuring appropriate clinics are created, and
dealing with enquires from the public and podiatry staff.
Ensure effective
administrative systems and processes are established and maintained
consistently including central filing systems.
Develop new procedures
which enhance the smooth administration of the Podiatry department.
About us
Flexible working will be considered for all roles.
Unfortunately, we do not hold a sponsor licence for working Visas.
At Bridgewater, our PEOPLE values shape how we deliver our
NHS services in your local community.
They help us deliver our mission to improve local health and
promote wellbeing in the communities we serve.
After all, values are about people and they were
created in partnership with our staff to reflect what they felt was important
to them
Here at Bridgewater our shared values flow through the organisation.
P- Person-centred-We are passionate about individual needs and
promote independence in the healthcare we provide..
E- Empowered- We empower our people and encourage new ideas to deliver and create improvements in community care.
O- Open and Honest -We behave in a way that develops relationships
based on trust, openness, honesty and respect.
P- Professional-We support our people, so everyone has the right
skills and training to deliver outstanding patient care.
L- Locally Lead -We are always learning about our communities and
show great pride in being a local provider of health and care.
E- Efficient -We use our resources wisely to provide
sustainable and value for money healthcare for our patients.
Job description
Job responsibilities
Duties and Responsibilities:
To ensure daily podiatry timetables and duties are managed, analysed, and monitored, ensuring the smooth and most efficient use of podiatry time. To produce monthly audits of waiting, cancellations, and failed appointments, informing the Operational Manager of any trends.
To update the computerised booking system by appropriate data input, and subsequent manipulation thereof. To prioritise, monitor, and audit referrals to the service.
To monitor and maintain stationery and instrument stock levels, ensuring all clinics have adequate supplies.
To maintain and monitor the computerised waiting lists (length of time from referral and/or assessment) informing the Team Leaders/Manager of any issues.
Monitor the electronic central booking service, ensuring appropriate clinics are created, and dealing with enquires from the public and podiatry staff.
Ensure effective administrative systems and processes are established and maintained consistently including central filing systems.
Develop new procedures which enhance the smooth administration of the Podiatry department.
To arrange meetings and speakers, prepare agendas and produce equipment for podiatry staff meetings.
Ensure timely distribution of relevant documentation to all areas of the Podiatry department.
To provide general secretarial support to staff in relation to special projects as appropriate.
To collate statistics for the service and participate in the collection of data from regular audits ensuring typing of reports.
To support and train new clerical staff upon joining the Podiatry department.
Line manage administrative staff, undertake annual performance/appraisal and instigate staff development. Manage annual leave, travel expenses, sickness absence; collate staff variation sheets and mileage forms from the podiatry department ensuring timely onward transmission to E-roster.
To carry out confidential personnel work on behalf of the Team Leaders/Manager
To provide a point of contact for Diabetic Annual Review enquires and general enquires from other agencies, clinicians, the public and employees of the Trust.
To undertake any other duties that may from time to time be delegated which are appropriate to the grade of the post and reasonably within the remit of the post holders job description.
Standard Information to be included in all job specifications.
Information Governance
Employees of the Trust must comply with the provisions of the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA).
- The postholder must not; either during the course of their employment, or following termination of their employment, disclose any personal information relating to service users or employees, or of the lawful business practices, of the organisation.
- The postholder must comply with Trust policies that protect the personal data of service users and employees from unauthorised disclosure, modification, destruction, inappropriate access or use and must pay due regard to the requirements of the NHS Confidentiality Code of Practice.
- The postholder will be responsible for maintaining the clinical and or corporate records that fall within the remit of this role to the standards in the Trust records management policies, and data quality processes and standards.
- Postholders with elevated access to IT systems are held accountable to the highest standards of use.
Health & Safety
Compliance with the Health & Safety at Work Act 1974 the post-holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
Mental Capacity Act 2005
The Mental Capacity Act 2005 applies to all Trust staff. It is the responsibility of every person to ensure that they keep up to date with the Act and that the delivery of patient care/services is conducted in line with local and national policy and the MCA Code of Practice.
Safeguarding is Everyones Business
The Trust has a responsibility to ensure that all children / young people and adults are adequately safeguarded and protected. As a consequence, all Trust employees are required to adhere to national and local safeguarding policies / procedures and to act upon any concerns in accordance with them.
Infection Control
It is Trust policy to reduce the risk of Healthcare Associated Infection by having in place Infection Prevention and Control Policies. These policies must be adhered to by all staff to ensure patients are cared for in a clean environment and receive the highest standards of clinical care.
Smoke Free NHS
The NHS is Smoke - Free. Smoking is not permitted on any of our premises or the surrounding land including car parking facilities.
Training
The post-holder must attend any training that is identified as mandatory to their role.
The range of duties and responsibilities outlined above are indicative only and are intended to give an overview of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the post-holder.
Equality and Diversity
It is the responsibility of every person to act in ways that support equality and diversity and work within the spirit and detail of legislation including the Equality Act 2010 and the Human Rights Act 1998.
The Trust is an Equal Opportunities Employer and aims to challenge discrimination, promote equality and respect human rights.
Job description
Job responsibilities
Duties and Responsibilities:
To ensure daily podiatry timetables and duties are managed, analysed, and monitored, ensuring the smooth and most efficient use of podiatry time. To produce monthly audits of waiting, cancellations, and failed appointments, informing the Operational Manager of any trends.
To update the computerised booking system by appropriate data input, and subsequent manipulation thereof. To prioritise, monitor, and audit referrals to the service.
To monitor and maintain stationery and instrument stock levels, ensuring all clinics have adequate supplies.
To maintain and monitor the computerised waiting lists (length of time from referral and/or assessment) informing the Team Leaders/Manager of any issues.
Monitor the electronic central booking service, ensuring appropriate clinics are created, and dealing with enquires from the public and podiatry staff.
Ensure effective administrative systems and processes are established and maintained consistently including central filing systems.
Develop new procedures which enhance the smooth administration of the Podiatry department.
To arrange meetings and speakers, prepare agendas and produce equipment for podiatry staff meetings.
Ensure timely distribution of relevant documentation to all areas of the Podiatry department.
To provide general secretarial support to staff in relation to special projects as appropriate.
To collate statistics for the service and participate in the collection of data from regular audits ensuring typing of reports.
To support and train new clerical staff upon joining the Podiatry department.
Line manage administrative staff, undertake annual performance/appraisal and instigate staff development. Manage annual leave, travel expenses, sickness absence; collate staff variation sheets and mileage forms from the podiatry department ensuring timely onward transmission to E-roster.
To carry out confidential personnel work on behalf of the Team Leaders/Manager
To provide a point of contact for Diabetic Annual Review enquires and general enquires from other agencies, clinicians, the public and employees of the Trust.
To undertake any other duties that may from time to time be delegated which are appropriate to the grade of the post and reasonably within the remit of the post holders job description.
Standard Information to be included in all job specifications.
Information Governance
Employees of the Trust must comply with the provisions of the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA).
- The postholder must not; either during the course of their employment, or following termination of their employment, disclose any personal information relating to service users or employees, or of the lawful business practices, of the organisation.
- The postholder must comply with Trust policies that protect the personal data of service users and employees from unauthorised disclosure, modification, destruction, inappropriate access or use and must pay due regard to the requirements of the NHS Confidentiality Code of Practice.
- The postholder will be responsible for maintaining the clinical and or corporate records that fall within the remit of this role to the standards in the Trust records management policies, and data quality processes and standards.
- Postholders with elevated access to IT systems are held accountable to the highest standards of use.
Health & Safety
Compliance with the Health & Safety at Work Act 1974 the post-holder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
Mental Capacity Act 2005
The Mental Capacity Act 2005 applies to all Trust staff. It is the responsibility of every person to ensure that they keep up to date with the Act and that the delivery of patient care/services is conducted in line with local and national policy and the MCA Code of Practice.
Safeguarding is Everyones Business
The Trust has a responsibility to ensure that all children / young people and adults are adequately safeguarded and protected. As a consequence, all Trust employees are required to adhere to national and local safeguarding policies / procedures and to act upon any concerns in accordance with them.
Infection Control
It is Trust policy to reduce the risk of Healthcare Associated Infection by having in place Infection Prevention and Control Policies. These policies must be adhered to by all staff to ensure patients are cared for in a clean environment and receive the highest standards of clinical care.
Smoke Free NHS
The NHS is Smoke - Free. Smoking is not permitted on any of our premises or the surrounding land including car parking facilities.
Training
The post-holder must attend any training that is identified as mandatory to their role.
The range of duties and responsibilities outlined above are indicative only and are intended to give an overview of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the post-holder.
Equality and Diversity
It is the responsibility of every person to act in ways that support equality and diversity and work within the spirit and detail of legislation including the Equality Act 2010 and the Human Rights Act 1998.
The Trust is an Equal Opportunities Employer and aims to challenge discrimination, promote equality and respect human rights.
Person Specification
Experience
Essential
- Experience in MS office packages e.g. Word, Excel. Powerpoint.
- Extensive experience of working with and administering EMIS
- Excellent communication skills.
- Experience of working in a multi-agency environment.
Qualifications
Essential
- Good General education to GCSE level or equivalent , including GCSE level English.
- ECDL or CLAIT
- RSA typewriting III or equivalent.
- Demonstrate a commitment to Continuing Professional Development.
Desirable
- Further training in a management (short courses)
- Qualification in Management
Job Specific Criteria
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable), please state this on your application form.
Desirable
- If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship in your application form.
Skills & Knowledge
Essential
- Ability to manage and support supervise staff.
- Have a working knowledge of Human Resources.
- Ability to use information technology.
- Knowledge of medical terminology.
- Ability to monitor data and report trends.
- Range of relevant employment experience with extensive experience in a secretarial or administrative post.
- An ability to work on own initiative.
- An ability to work and meet deadlines.
- An ability to prioritise work.
Desirable
- Working knowledge of Health and Safety
Person Specification
Experience
Essential
- Experience in MS office packages e.g. Word, Excel. Powerpoint.
- Extensive experience of working with and administering EMIS
- Excellent communication skills.
- Experience of working in a multi-agency environment.
Qualifications
Essential
- Good General education to GCSE level or equivalent , including GCSE level English.
- ECDL or CLAIT
- RSA typewriting III or equivalent.
- Demonstrate a commitment to Continuing Professional Development.
Desirable
- Further training in a management (short courses)
- Qualification in Management
Job Specific Criteria
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable), please state this on your application form.
Desirable
- If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship in your application form.
Skills & Knowledge
Essential
- Ability to manage and support supervise staff.
- Have a working knowledge of Human Resources.
- Ability to use information technology.
- Knowledge of medical terminology.
- Ability to monitor data and report trends.
- Range of relevant employment experience with extensive experience in a secretarial or administrative post.
- An ability to work on own initiative.
- An ability to work and meet deadlines.
- An ability to prioritise work.
Desirable
- Working knowledge of Health and Safety
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
