Job summary
Drive Ability North West is free service to
help families get out and about in the community in a safe manner and support
people of drive safely . A unique service within the NHS, this service will
provide the successful candidate with a
range of skills alongside openings for a range of career opportunities within
our organisation.
As one of the administrators within the team
you will be expected to work with
therapists and driving instructors to support the development and roll out of car seat and
harness assessment clinics for children with a range of disabilities. Within
this role you will provide families with
assessment report, so they have the
information to make an informed choice about car travel safety.
Driving assessment, designed to review
someones ability to drive and give them an honest opinion of their skills and ability,
will enable to postholder to team up
with therapists and Driving Instructors to report comprehensive
assessments.
Main duties of the job
We are seeking a passionate and enthusiastic Administrator to provide comprehensive administrative support to the Drive Ability North West (DANW) Team Lead and Driving assessment team.
The post holder will be responsible for :
- Working as a key member of the Drive Ability Team -made up of Occupational Therapists, Approved Driving Instructors, administrative staff and a dedicated Operational Manager.
- Collecting statistical data to support the service.
- Assisting the Team Lead/ Operational manager in the preparation of the quarterly returns.
- Ordering of stationery and equipment.
- Management of a comprehensive standard operating procedure for all aspects of non-clinical service delivery e.g. record management.
- Collation of data for reporting purposes such as key performance indicators e.g. referral sources, geographic locations.
- Input and receipt of supplier invoices and liaising with suppliers.
- Assist the Team Lead in the training, development, and supervision of any Administration Assistants within the service.
About us
Flexible working will be considered for all roles.
Unfortunately, we do not hold a sponsor licence for working Visas.
At Bridgewater, our PEOPLE values shape how we deliver our
NHS services in your local community.
They help us deliver our mission to improve local health and
promote wellbeing in the communities we serve.
After all, values are about people and they were
created in partnership with our staff to reflect what they felt was important
to them
Here at Bridgewater our shared values flow through the organisation.
P- Person-centred-We are passionate about individual needs and
promote independence in the healthcare we provide..
E- Empowered- We empower our people and encourage new ideas to deliver and create improvements in community care.
O- Open and Honest -We behave in a way that develops relationships
based on trust, openness, honesty and respect.
P- Professional-We support our people, so everyone has the right
skills and training to deliver outstanding patient care.
L- Locally Lead -We are always learning about our communities and
show great pride in being a local provider of health and care.
E- Efficient -We use our resources wisely to provide
sustainable and value for money healthcare for our patients.
Job description
Job responsibilities
The postholders main duties and responsibilities will include :
- Managing daily referrals, recording information onto the service data base ensuring redirection//signposting of inappropriate referrals;
- Organising patient appointments via telephone or letter;
- Supporting the DANW service with the typing of correspondence via audio or written letters;
- Maintaining effective communication networks, written, verbally and electronically with all stakeholders including DVLA, Motability and health professionals referring into the service ensuring confidential transfer of patient information;
- Answering the telephone, taking and recording messages accurately including client enquiries and responding to queries appropriately, signposting where necessary.
- Managing the assessment and intervention diary for the team members;
- Working without supervision, prioritising own workload;
- Undertaking general office duties as required including managing incoming and outgoing mail and photocopying.
- Attending team meetings to take and record minutes and to contribute to developments and improvements that affect the day to day running of the office and service delivery.
- Being responsible for keeping up to date with relevant Policies and Procedures and to be responsible for bringing any new policies to the attention of the team;
- Contributing to the development, implementation and maintenance of information databases;
- Being responsible for archiving patient notes in accordance with Trust Policy.
- Monitoring and inputting data for analysis reporting;
- Compiling data reports as and when required.
- Assisting with data collection for aspects of clinical audit and other organisational or service specific audit
- To actively participate in your performance reviews and the development and implementation of a personal development plan;
- To ensure professional standards are maintained and statutory and mandatory training is up to date.
Job description
Job responsibilities
The postholders main duties and responsibilities will include :
- Managing daily referrals, recording information onto the service data base ensuring redirection//signposting of inappropriate referrals;
- Organising patient appointments via telephone or letter;
- Supporting the DANW service with the typing of correspondence via audio or written letters;
- Maintaining effective communication networks, written, verbally and electronically with all stakeholders including DVLA, Motability and health professionals referring into the service ensuring confidential transfer of patient information;
- Answering the telephone, taking and recording messages accurately including client enquiries and responding to queries appropriately, signposting where necessary.
- Managing the assessment and intervention diary for the team members;
- Working without supervision, prioritising own workload;
- Undertaking general office duties as required including managing incoming and outgoing mail and photocopying.
- Attending team meetings to take and record minutes and to contribute to developments and improvements that affect the day to day running of the office and service delivery.
- Being responsible for keeping up to date with relevant Policies and Procedures and to be responsible for bringing any new policies to the attention of the team;
- Contributing to the development, implementation and maintenance of information databases;
- Being responsible for archiving patient notes in accordance with Trust Policy.
- Monitoring and inputting data for analysis reporting;
- Compiling data reports as and when required.
- Assisting with data collection for aspects of clinical audit and other organisational or service specific audit
- To actively participate in your performance reviews and the development and implementation of a personal development plan;
- To ensure professional standards are maintained and statutory and mandatory training is up to date.
Person Specification
Experience
Essential
- Demonstrable experience in communicating with a wide range of people.
- To have proven clerical experience and/or be able to demonstrate administrative knowledge
- Audio Typing or experience of client/stakeholder report preparation.
- Note Taking
Sponsorship
Essential
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable), please state this on your application form.
Qualifications
Essential
- Demonstrable Good numeracy and literacy skills.
- e.g. GCSE level maths & English or equivalent evidence
- NVQ 3 in Business Administration or equivalent experience
Desirable
- Basic IT qualification.
- Word, Excel and outlook
Relations
Essential
- If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship in your application form.
Skills & Attributes
Essential
- Good team player.
- To be able to use own initiative.
- To be able to prioritise general workload to meet given deadlines.
Desirable
- Working within a customer facing environment for a period of 12 months.
- Supervisory experience
Other
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
Person Specification
Experience
Essential
- Demonstrable experience in communicating with a wide range of people.
- To have proven clerical experience and/or be able to demonstrate administrative knowledge
- Audio Typing or experience of client/stakeholder report preparation.
- Note Taking
Sponsorship
Essential
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable), please state this on your application form.
Qualifications
Essential
- Demonstrable Good numeracy and literacy skills.
- e.g. GCSE level maths & English or equivalent evidence
- NVQ 3 in Business Administration or equivalent experience
Desirable
- Basic IT qualification.
- Word, Excel and outlook
Relations
Essential
- If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship in your application form.
Skills & Attributes
Essential
- Good team player.
- To be able to use own initiative.
- To be able to prioritise general workload to meet given deadlines.
Desirable
- Working within a customer facing environment for a period of 12 months.
- Supervisory experience
Other
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
