Job summary
The post holder will be required
to part time as a dental receptionist as part of our team in Bolton Leigh &
Wigan. They will be responsible for reception duties associated with the
Community Dental Service inclusive of any associated clerical and typing
duties.
The position is fundamental for
the post at Bolton Lever Chambers / Leigh Health Centre / Pemberton Health Centre.
However, we adopt a flexible working approach across the wider Dental
Directorate footprint. Therefore, travel may on occasion be required in order
to attend meetings, training or to cover colleagues at other premises.
Main duties of the job
They will be
responsible for reception duties associated with the Community Dental Service
inclusive of any associated clerical and typing duties
To be responsible for the day to day running
of the reception by
Booking
appointments
Collecting
patient information
Recording
exemption status
Inputting data
Taking payments
for dental charges
Dealing with
patients on the telephone and face to face
About us
Flexible working will be considered for all roles.
Unfortunately, we do not hold a sponsor licence for working Visas.
At Bridgewater, our PEOPLE values shape how we deliver our
NHS services in your local community.
They help us deliver our mission to improve local health and
promote wellbeing in the communities we serve.
After all, values are about people and they were
created in partnership with our staff to reflect what they felt was important
to them
Here at Bridgewater our shared values flow through the organisation.
P- Person-centred-We are passionate about individual needs and
promote independence in the healthcare we provide..
E- Empowered- We empower our people and encourage new ideas to deliver and create improvements in community care.
O- Open and Honest -We behave in a way that develops relationships
based on trust, openness, honesty and respect.
P- Professional-We support our people, so everyone has the right
skills and training to deliver outstanding patient care.
L- Locally Lead -We are always learning about our communities and
show great pride in being a local provider of health and care.
E- Efficient -We use our resources wisely to provide
sustainable and value for money healthcare for our patients.
Job description
Job responsibilities
We are a very
friendly, experienced team working across 2 sites Bolton Lever Chambers /
Leigh Health Centre / Pemberton Health Centre. We have Senior Dental Officers,
Dental Officers, Hygiene/Therapists and Dental Nurses providing a range of
services to patients on referral.
Duties and Responsibilities:
First point of contact for patients who are attending
dental appointments.
To use in house
IT systems.
To operate the
Dentally patient administration system for the Dental Service. This will
include booking appointments, collecting patient registration details,
exemption status documentation, inputting data onto the computer and eliciting
simple symptom information.
To carry out
general clerical duties as requested by the team e.g. photocopying; filing, printing of documents.
To facilitate
the provision of dental appointments with other dental providers.
To answer
telephone enquiries and take messages as appropriate.
To courtesy
call patients on a daily basis to confirm appointments in order to maximise
slot utilisation.
To maintain
high standards of communication skills and promote a positive image of our
service.
To provide
information and answers queries relating to accessing NHS dental services.
To maintain
filing systems as appropriate.
To be
responsible for the collection of patient monies, daily float checks & till
reading balances.
Advise patients
re accessing the out of hours Emergency Dental Service
Ability to
exhibit a calm and professional manner when dealing with difficult patients.
Adhere to centre and trust policies and procedures
including the confidentiality policy and the data protection act.
Provide other such duties appropriate to the post, as
shall be determined from time to time.
To collect data as part of organized and approved audits
e.g. patient satisfaction questionnaires.
To be responsible for monitoring levels of department
stock of stationery and ordering supplies when needed.
Job description
Job responsibilities
We are a very
friendly, experienced team working across 2 sites Bolton Lever Chambers /
Leigh Health Centre / Pemberton Health Centre. We have Senior Dental Officers,
Dental Officers, Hygiene/Therapists and Dental Nurses providing a range of
services to patients on referral.
Duties and Responsibilities:
First point of contact for patients who are attending
dental appointments.
To use in house
IT systems.
To operate the
Dentally patient administration system for the Dental Service. This will
include booking appointments, collecting patient registration details,
exemption status documentation, inputting data onto the computer and eliciting
simple symptom information.
To carry out
general clerical duties as requested by the team e.g. photocopying; filing, printing of documents.
To facilitate
the provision of dental appointments with other dental providers.
To answer
telephone enquiries and take messages as appropriate.
To courtesy
call patients on a daily basis to confirm appointments in order to maximise
slot utilisation.
To maintain
high standards of communication skills and promote a positive image of our
service.
To provide
information and answers queries relating to accessing NHS dental services.
To maintain
filing systems as appropriate.
To be
responsible for the collection of patient monies, daily float checks & till
reading balances.
Advise patients
re accessing the out of hours Emergency Dental Service
Ability to
exhibit a calm and professional manner when dealing with difficult patients.
Adhere to centre and trust policies and procedures
including the confidentiality policy and the data protection act.
Provide other such duties appropriate to the post, as
shall be determined from time to time.
To collect data as part of organized and approved audits
e.g. patient satisfaction questionnaires.
To be responsible for monitoring levels of department
stock of stationery and ordering supplies when needed.
Person Specification
Qualifications
Essential
- Good standard of general education
- NVQ Level 2 Customer Care or equivalent, or working towards
Desirable
- Shorthand
- IT qualification e.g ECDL
- NVQ level 3 Customer Care
- NVQ Level 3 Business/Office administration
Relationships
Essential
- If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship:
Skills & Attributes
Essential
- Excellent organisational/administrative skills
- Excellent keyboard skills
- Excellent communication and interpersonal skills
- Excellent telephone skills
- Ability to work effectively as a team member
- Ability to work on own initiative
- Ability to prioritise own workload, identify and manage competing pressures
- Ability to keep accurate records via databases, spreadsheets
Experience
Essential
- To have proven experience working in an office environment
- Previous reception experience
- Proven experience in using Microsoft packages, Word, Excel or equivalent experience
- Word processing/typing skills to RSA 3 or equivalent experience
- Experience of minute taking
Desirable
- Dental Reception experience
- Experience of Electronic Patient Record and appointment e.g Dentally
- Experience of dealing with a range of health, education and social care professionals
- Experience of dealing with patients with a wide range of physical and learning disabilities
Job Specific Requirements
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
Right to Work
Essential
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)
Person Specification
Qualifications
Essential
- Good standard of general education
- NVQ Level 2 Customer Care or equivalent, or working towards
Desirable
- Shorthand
- IT qualification e.g ECDL
- NVQ level 3 Customer Care
- NVQ Level 3 Business/Office administration
Relationships
Essential
- If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship:
Skills & Attributes
Essential
- Excellent organisational/administrative skills
- Excellent keyboard skills
- Excellent communication and interpersonal skills
- Excellent telephone skills
- Ability to work effectively as a team member
- Ability to work on own initiative
- Ability to prioritise own workload, identify and manage competing pressures
- Ability to keep accurate records via databases, spreadsheets
Experience
Essential
- To have proven experience working in an office environment
- Previous reception experience
- Proven experience in using Microsoft packages, Word, Excel or equivalent experience
- Word processing/typing skills to RSA 3 or equivalent experience
- Experience of minute taking
Desirable
- Dental Reception experience
- Experience of Electronic Patient Record and appointment e.g Dentally
- Experience of dealing with a range of health, education and social care professionals
- Experience of dealing with patients with a wide range of physical and learning disabilities
Job Specific Requirements
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
Right to Work
Essential
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
