Job summary
We are
looking for patient centric, tenacious and dynamic individuals to help deliver
a new and exciting quality framework within the Community Dental Service.
The post
holder will be required to work full time as a Patient Care Advisor as part of
our team in Middleton.
They will be
responsible for the processing of referrals, booking of appointments and waitlist
management duties associated with the Community Dental Service inclusive of any
associated clerical and typing duties.
The role
will be trialing new methods to demonstrate service and quality improvements
that support efficiencies in waitlist management and improved quality in
patient experience
The position
is fundamentally for the post at Brooke
House, however, we adopt a flexible working approach across the wider Dental
Directorate footprint. Therefore, travel may on occasion be required in order
to attend meetings, training or to cover colleagues at other premises.
Main duties of the job
They will be
responsible for appointment and waitlist management duties associated with the
Community Dental Service inclusive of any associated clerical and typing duties
To be
responsible for the day to day running of the reception by
-
Booking appointments
-
Ensuring all capacity
is utilised
-
Collecting patient
information
-
Recording exemption
status
-
Inputting data
-
Dealing with patients
on the telephone
About us
Our organisation is driven by our strategic
objectives and organisational values and we look for people who are strongly
aligned with them.
Here at Bridgewater our shared values flow through the organisation.
P- Person-centred not only in respect to our
patients but our leaders follow a person centred approach to staff members
allowing empowerment and well-being throughout our service.
E- Encouraging innovation allows all our staff to be
creative, you will be joining a team that can help you achieve your goals
whilst providing high standards of individualised care
O- Open - We are part of an NHS organisation who
wants to be open and honest with our patients and also our staff members.
P- Professionalism in nursing / Healthcare requires
a Healthcare Worker to adopt a holistic
and optimistic (yet still pragmatic) view on any situation, and always aim to
help others above all else
L- Location - Our bases are in the heart of the
community we serve allowing a greater understanding of the health inequalities
our residents face
E- Efficient and tight knit our teams work well
together we have a productive atmosphere which creates a positive working
environment
Job description
Job responsibilities
Duties and Responsibilities:
- First point of contact for
patients who are attending dental appointments.
- To use
in house IT systems.
- To
operate the SOEL patient administration system for the Dental Service. This
will include booking appointments, collecting patient registration details,
exemption status documentation, inputting data onto the computer and eliciting
simple symptom information.
- To carry out general clerical duties as requested by
the team e.g. photocopying; filing,
printing of documents.
- To
facilitate the provision of dental appointments with other dental providers.
- To
answer telephone enquiries and take messages as appropriate.
- To courtesy
call patients on a daily basis to confirm appointments in order to maximise
slot utilisation.
- To
maintain high standards of communication skills and promote a positive image of
our service.
- To
provide information and answers queries relating to accessing NHS dental
services.
- To
maintain filing systems as appropriate.
- Advise
patients re accessing the out of hours Emergency Dental Service
- Ability
to exhibit a calm and professional manner when dealing with difficult patients.
- Adhere to centre and trust policies and
procedures including the confidentiality policy and the data protection act.
- Provide other such duties appropriate to the
post, as shall be determined from time to time.
- To collect data as part of organized and
approved audits e.g. patient satisfaction questionnaires.
- To be responsible for monitoring levels of
department stock of stationery and ordering supplies when needed.
Job description
Job responsibilities
Duties and Responsibilities:
- First point of contact for
patients who are attending dental appointments.
- To use
in house IT systems.
- To
operate the SOEL patient administration system for the Dental Service. This
will include booking appointments, collecting patient registration details,
exemption status documentation, inputting data onto the computer and eliciting
simple symptom information.
- To carry out general clerical duties as requested by
the team e.g. photocopying; filing,
printing of documents.
- To
facilitate the provision of dental appointments with other dental providers.
- To
answer telephone enquiries and take messages as appropriate.
- To courtesy
call patients on a daily basis to confirm appointments in order to maximise
slot utilisation.
- To
maintain high standards of communication skills and promote a positive image of
our service.
- To
provide information and answers queries relating to accessing NHS dental
services.
- To
maintain filing systems as appropriate.
- Advise
patients re accessing the out of hours Emergency Dental Service
- Ability
to exhibit a calm and professional manner when dealing with difficult patients.
- Adhere to centre and trust policies and
procedures including the confidentiality policy and the data protection act.
- Provide other such duties appropriate to the
post, as shall be determined from time to time.
- To collect data as part of organized and
approved audits e.g. patient satisfaction questionnaires.
- To be responsible for monitoring levels of
department stock of stationery and ordering supplies when needed.
Person Specification
Job Specific Requirements
Essential
- Ability to travel independently across the trust
- Ability to work flexibly in accordance with the needs of the service
Qualifications
Essential
- Good standard of general education
- NVQ Level 2 Customer Care or equivalent, or working towards
Desirable
- Shorthand
- IT qualification e.g ECDL
- NVQ level 3 Customer Care
- NVQ Level 3 Business/Office administration
Experience
Essential
- To have proven experience working in an office environment
- Previous reception experience
- Proven experience in using Microsoft packages, Word, Excel or equivalent experience
- Word processing/typing skills to RSA 3 or equivalent experience
- Experience of minute taking
Desirable
- Dental Reception experience
- Experience of Electronic Patient Record and appointment e.g SOEL, R4
- Experience of dealing with a range of health, education and social care professionals
- Experience of dealing with patients with a wide range of physical and learning disabilities
Skills & Attributes
Essential
- Excellent organisational/administrative skills
- Excellent keyboard skills
- Excellent communication and interpersonal skills
- Excellent telephone skills
- Ability to work effectively as a team member
- Ability to work on own initiative
- Ability to prioritise own workload, identify and manage competing pressures
- Ability to keep accurate records via databases, spreadsheets
Person Specification
Job Specific Requirements
Essential
- Ability to travel independently across the trust
- Ability to work flexibly in accordance with the needs of the service
Qualifications
Essential
- Good standard of general education
- NVQ Level 2 Customer Care or equivalent, or working towards
Desirable
- Shorthand
- IT qualification e.g ECDL
- NVQ level 3 Customer Care
- NVQ Level 3 Business/Office administration
Experience
Essential
- To have proven experience working in an office environment
- Previous reception experience
- Proven experience in using Microsoft packages, Word, Excel or equivalent experience
- Word processing/typing skills to RSA 3 or equivalent experience
- Experience of minute taking
Desirable
- Dental Reception experience
- Experience of Electronic Patient Record and appointment e.g SOEL, R4
- Experience of dealing with a range of health, education and social care professionals
- Experience of dealing with patients with a wide range of physical and learning disabilities
Skills & Attributes
Essential
- Excellent organisational/administrative skills
- Excellent keyboard skills
- Excellent communication and interpersonal skills
- Excellent telephone skills
- Ability to work effectively as a team member
- Ability to work on own initiative
- Ability to prioritise own workload, identify and manage competing pressures
- Ability to keep accurate records via databases, spreadsheets
