Job summary
The Successful post
holder be first point of contact at a busy reception, where they will greet
patients, staff, service users. The post holder will be involved in the day to
day running of the reception ensuring that patients are directed to their
appointments in timely manner.
Main duties of the job
The Successful Candidate will work on the main
reception desk, where patients arrive for their appointments for all community departments
within Widnes HCRC and the UTC. Duties will include arriving patients on the
booking system, booking/amending appointments, booking follow up appointments
including for fractures on the hospital systems. Answering Emails, dealing with
daily tasks and queries, liaising with patients and clinicians both face to
face and over the telephone. They will also cover the general duties of a busy
reception. This can be a challenging role at times.
The UTC admin desk is a busy
department which would suit a candidate who enjoys working in a fast -paced
environment.
About us
Flexible working will be considered for all roles.
Unfortunately, we do not hold a sponsor licence for working Visas.
At Bridgewater, our PEOPLE values shape how we deliver our
NHS services in your local community.
They help us deliver our mission to improve local health and
promote wellbeing in the communities we serve.
After all, values are about people and they were
created in partnership with our staff to reflect what they felt was important
to them
Here at Bridgewater our shared values flow through the organisation.
P- Person-centred-We are passionate about individual needs and
promote independence in the healthcare we provide..
E- Empowered- We empower our people and encourage new ideas to deliver and create improvements in community care.
O- Open and Honest -We behave in a way that develops relationships
based on trust, openness, honesty and respect.
P- Professional-We support our people, so everyone has the right
skills and training to deliver outstanding patient care.
L- Locally Lead -We are always learning about our communities and
show great pride in being a local provider of health and care.
E- Efficient -We use our resources wisely to provide
sustainable and value for money healthcare for our patients.
Job description
Job responsibilities
The role will involve working within a small team
and main duties are;
Collect relevant data / statistics as requested by staff/managers
To
contribute to departments audit activity
To accept deliveries and ensure these are dealt
with promptly;
To maintain appropriate levels of stock.
To undertake delegated duties commensurate with the
banding
To attend local service meetings as and when
directed by Line Manager
Undertake
general office duties (photocopying, laminating, binding etc)
To report any faults, defects or building defects
to the appropriate team
Receive
and deal with telephone calls for the department and taking appropriate action
when necessary.
To act as first point of contact for all patient
and carer enquiries, responding to telephone and face to face enquiries in an
efficient, tactful, and professional manner, redirecting calls, taking action
as appropriate.
Liaising with internal and external services and
partner agencies, when necessary, as directed.
To have excellent communication skills and the
confidence and skills to talk to people who may have communication difficulties.
Opening,
sorting, distribution and dispatch of post
Deal
with enquiries from patients, carers and other health professionals in a
courteous and professional manner
In
addition, the post holder will be expected to carry out any other duties as
required, within the remit of their role
Job description
Job responsibilities
The role will involve working within a small team
and main duties are;
Collect relevant data / statistics as requested by staff/managers
To
contribute to departments audit activity
To accept deliveries and ensure these are dealt
with promptly;
To maintain appropriate levels of stock.
To undertake delegated duties commensurate with the
banding
To attend local service meetings as and when
directed by Line Manager
Undertake
general office duties (photocopying, laminating, binding etc)
To report any faults, defects or building defects
to the appropriate team
Receive
and deal with telephone calls for the department and taking appropriate action
when necessary.
To act as first point of contact for all patient
and carer enquiries, responding to telephone and face to face enquiries in an
efficient, tactful, and professional manner, redirecting calls, taking action
as appropriate.
Liaising with internal and external services and
partner agencies, when necessary, as directed.
To have excellent communication skills and the
confidence and skills to talk to people who may have communication difficulties.
Opening,
sorting, distribution and dispatch of post
Deal
with enquiries from patients, carers and other health professionals in a
courteous and professional manner
In
addition, the post holder will be expected to carry out any other duties as
required, within the remit of their role
Person Specification
Experience
Essential
- Evidence of ability to effectively complete tasks
Skills and Attributes
Essential
- Knowledge and understanding of confidentiality Working knowledge of Microsoft Office packages including Outlook, Excel and Word
Additional Criteria
Essential
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)
Qualifications
Essential
- 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification.
Job Specific Requirements
Essential
- Good communication skills both written and verbal Telephone skills Customer Care skills Experience of working as part of a team Ability to prioritise workload to meet deadlines Understanding and respect confidentiality in the workplace
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
Desirable
- Awareness of communication difficulties and how to adapt own communication as appropriate
Additional Criteria
Essential
- If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship:
Person Specification
Experience
Essential
- Evidence of ability to effectively complete tasks
Skills and Attributes
Essential
- Knowledge and understanding of confidentiality Working knowledge of Microsoft Office packages including Outlook, Excel and Word
Additional Criteria
Essential
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)
Qualifications
Essential
- 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification.
Job Specific Requirements
Essential
- Good communication skills both written and verbal Telephone skills Customer Care skills Experience of working as part of a team Ability to prioritise workload to meet deadlines Understanding and respect confidentiality in the workplace
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
Desirable
- Awareness of communication difficulties and how to adapt own communication as appropriate
Additional Criteria
Essential
- If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship:
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
