Job summary
Bridgewater Community Healthcare NHSFT is seeking a receptionist/admin
support post to provide front of house function based at Europa Point located
in Westbrook, Warrington. The postholder(s) will provide this function for the
whole building and will be the central focal point for all visitors to the
building and all correspondence/mail/call.
As the first point of contact for the organisation, this is an important
post and candidates will need to be motivated, flexible in their approach and
able to demonstrate organisational values in their way of working.
Main duties of the job
To provide reception & administrative support to Europa Point
services;
To provide a customer focused service to the users of the building;
Maintain internal database in respect of the building user fob control
system
Answer and deal with as appropriate incoming calls/emails/enquiries to
the Trust organisational landline and email contact points.
Maintain appropriate stock levels of office consumables and office
stationary.
Act as fire warden and maintain signing in and attendance recording
templates.
Maintain Boardroom and meeting room calenders.
Act as a point of contact for reporting building facilities management
operational issues and for onward reporting to the Trusts facilities management
contractors.
About us
Flexible working will be considered for all roles.
Unfortunately, we do not hold a sponsor licence for working Visas.
At Bridgewater, our PEOPLE values shape how we deliver our
NHS services in your local community.
They help us deliver our mission to improve local health and
promote wellbeing in the communities we serve.
After all, values are about people and they were
created in partnership with our staff to reflect what they felt was important
to them
Here at Bridgewater our shared values flow through the organisation.
P- Person-centred-We are passionate about individual needs and
promote independence in the healthcare we provide..
E- Empowered- We empower our people and encourage new ideas to deliver and create improvements in community care.
O- Open and Honest -We behave in a way that develops relationships
based on trust, openness, honesty and respect.
P- Professional-We support our people, so everyone has the right
skills and training to deliver outstanding patient care.
L- Locally Lead -We are always learning about our communities and
show great pride in being a local provider of health and care.
E- Efficient -We use our resources wisely to provide
sustainable and value for money healthcare for our patients.
Job description
Job responsibilities
To act as first
point of contact for all client enquiries, responding to telephone and face to
face enquiries in an efficient, tactful and professional manner, redirecting
calls, taking action as appropriate. Liaising with internal services and
partner agencies when necessary as directed.
To manage generic email addresses and action/re-direct email
correspondence as appropriate.
To carry out general reception duties where required maintaining a neat
and tidy reception environment;
The maintenance of the fob access system to include fob distribution and
audit record keeping;
Maintain signing in attendance sheets and where appropriate maintain car
parking registration details of all staff.
To display and ensure availability of information sources at reception
with an adequate and attractive display of front desk poster and leaflet
materials;
To deal with all internal/external mail and redistribution to relevant
department;
To accept deliveries and ensure these are dealt with promptly;
To maintain an effective photocopying, scanning, filing and archiving
system including records management in line with Trust policy;
To provide relief cover at other locations as required by Management
To report any faults, defects or building defects to the CAFM Helpdesk;
To maintain appropriate levels of stationery stock; to place
requisitions onto the Purchase Ordering system;
To book meeting rooms within the premises and keep room availability
updated as appropriate;
To update and maintain corporate diaries as requested;
To undertake delegated duties commensurate with the banding;
To attend local team meetings as and when directed by Line Manager;
Information Governance
Employees of the Trust must comply with the provisions of the Data
Protection Act 1998. The postholder must not; either during the course of their
employment, or following termination of their employment, disclose any
information relating to service users or employees, or of the lawful business
practices, of the organisation.
The postholder will be required, when and where appropriate to the role,
to comply with the processing of requests under the Freedom of Information Act
2000
The postholder must comply with Trust policies that protect the
information assets of the organisation from unauthorised disclosure,
modification, destruction, inappropriate access or use and must pay due regard
to the requirements of the NHS Confidentiality Code of Practice.
The postholder will be responsible for maintaining the clinical and or
corporate records that fall within the remit of this role to the standards in
Trust records management polices, and data quality processes and standards.
Health & Safety
Compliance with the Health & Safety at Work Act 1974 the postholder
is required to fulfil a proactive role towards the management of risk in all of
their actions. This entails the risk assessment of all situations, the taking
of appropriate actions and reporting of all incidents, near misses and hazards,
and a statutory duty of care for their own personal safety and that of others
who may be affected by their acts or omissions.
Mental Capacity Act 2005
The Mental Capacity Act 2005 applies to all Trust staff. It is the
responsibility of every person to ensure that they keep up to date with the Act
and that the delivery of patient care/services is conducted in line with local
and national policy and the MCA Code of Practice.
Safeguarding is Everyones Business
The Trust has a responsibility to ensure that all children / young
people and adults are adequately safeguarded and protected. As a consequence,
all Trust employees are required to adhere to national and local safeguarding
policies / procedures and to act upon any concerns in accordance with them.
Infection Control
It is Trust policy to reduce the risk of Healthcare Associated Infection
by having in place Infection Prevention and Control Policies. These policies
must be adhered to by all staff to ensure patients are cared for in a clean
environment and receive the highest standards of clinical care.
Smoke Free NHS
The NHS is Smoke - Free. Smoking is not permitted on any of our premises
or the surrounding land including car parking facilities.
Training
The postholder must attend any training that is identified as mandatory
to their role.
The range of duties and responsibilities outlined above are indicative
only and are intended to give an overview of the range and type of duties that
will be allocated. They are subject to modification in the light of changing
service demands and the development requirements of the postholder.
Job description
Job responsibilities
To act as first
point of contact for all client enquiries, responding to telephone and face to
face enquiries in an efficient, tactful and professional manner, redirecting
calls, taking action as appropriate. Liaising with internal services and
partner agencies when necessary as directed.
To manage generic email addresses and action/re-direct email
correspondence as appropriate.
To carry out general reception duties where required maintaining a neat
and tidy reception environment;
The maintenance of the fob access system to include fob distribution and
audit record keeping;
Maintain signing in attendance sheets and where appropriate maintain car
parking registration details of all staff.
To display and ensure availability of information sources at reception
with an adequate and attractive display of front desk poster and leaflet
materials;
To deal with all internal/external mail and redistribution to relevant
department;
To accept deliveries and ensure these are dealt with promptly;
To maintain an effective photocopying, scanning, filing and archiving
system including records management in line with Trust policy;
To provide relief cover at other locations as required by Management
To report any faults, defects or building defects to the CAFM Helpdesk;
To maintain appropriate levels of stationery stock; to place
requisitions onto the Purchase Ordering system;
To book meeting rooms within the premises and keep room availability
updated as appropriate;
To update and maintain corporate diaries as requested;
To undertake delegated duties commensurate with the banding;
To attend local team meetings as and when directed by Line Manager;
Information Governance
Employees of the Trust must comply with the provisions of the Data
Protection Act 1998. The postholder must not; either during the course of their
employment, or following termination of their employment, disclose any
information relating to service users or employees, or of the lawful business
practices, of the organisation.
The postholder will be required, when and where appropriate to the role,
to comply with the processing of requests under the Freedom of Information Act
2000
The postholder must comply with Trust policies that protect the
information assets of the organisation from unauthorised disclosure,
modification, destruction, inappropriate access or use and must pay due regard
to the requirements of the NHS Confidentiality Code of Practice.
The postholder will be responsible for maintaining the clinical and or
corporate records that fall within the remit of this role to the standards in
Trust records management polices, and data quality processes and standards.
Health & Safety
Compliance with the Health & Safety at Work Act 1974 the postholder
is required to fulfil a proactive role towards the management of risk in all of
their actions. This entails the risk assessment of all situations, the taking
of appropriate actions and reporting of all incidents, near misses and hazards,
and a statutory duty of care for their own personal safety and that of others
who may be affected by their acts or omissions.
Mental Capacity Act 2005
The Mental Capacity Act 2005 applies to all Trust staff. It is the
responsibility of every person to ensure that they keep up to date with the Act
and that the delivery of patient care/services is conducted in line with local
and national policy and the MCA Code of Practice.
Safeguarding is Everyones Business
The Trust has a responsibility to ensure that all children / young
people and adults are adequately safeguarded and protected. As a consequence,
all Trust employees are required to adhere to national and local safeguarding
policies / procedures and to act upon any concerns in accordance with them.
Infection Control
It is Trust policy to reduce the risk of Healthcare Associated Infection
by having in place Infection Prevention and Control Policies. These policies
must be adhered to by all staff to ensure patients are cared for in a clean
environment and receive the highest standards of clinical care.
Smoke Free NHS
The NHS is Smoke - Free. Smoking is not permitted on any of our premises
or the surrounding land including car parking facilities.
Training
The postholder must attend any training that is identified as mandatory
to their role.
The range of duties and responsibilities outlined above are indicative
only and are intended to give an overview of the range and type of duties that
will be allocated. They are subject to modification in the light of changing
service demands and the development requirements of the postholder.
Person Specification
Qualifications
Essential
- 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification/ or a standard level of education RSA Level II in typing / equivalent qualification or experience ECDL or equivalent./IT knowledge
Desirable
- Audio typing qualification. NVQ 2 in Business Administration or Customer Care
Job Specific Requirements
Essential
- The ability to travel independently across the Trust The ability to work flexibly in accordance with service needs Ability to communicate effectively, both verbally and written, with people at all levels. Flexibility to be able to use filing systems bending and stretching required taking into account any reasonable adjustments that could be made.
Skills and Attributes
Essential
- Experience of Microsoft Word and other Microsoft packages Motivated and able to work as part of a team. Ability to work on own initiative. Good organiser of self and workload. Keyboard skills.
Desirable
- Experience of dealing with sensitive information.
Additional Criteria
Essential
- If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship:
Experience
Essential
- Experience of working within a customer facing environment.
Desirable
- Experience of working in a clinic/ office environment
Additional Criteria
Essential
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)
Person Specification
Qualifications
Essential
- 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification/ or a standard level of education RSA Level II in typing / equivalent qualification or experience ECDL or equivalent./IT knowledge
Desirable
- Audio typing qualification. NVQ 2 in Business Administration or Customer Care
Job Specific Requirements
Essential
- The ability to travel independently across the Trust The ability to work flexibly in accordance with service needs Ability to communicate effectively, both verbally and written, with people at all levels. Flexibility to be able to use filing systems bending and stretching required taking into account any reasonable adjustments that could be made.
Skills and Attributes
Essential
- Experience of Microsoft Word and other Microsoft packages Motivated and able to work as part of a team. Ability to work on own initiative. Good organiser of self and workload. Keyboard skills.
Desirable
- Experience of dealing with sensitive information.
Additional Criteria
Essential
- If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship:
Experience
Essential
- Experience of working within a customer facing environment.
Desirable
- Experience of working in a clinic/ office environment
Additional Criteria
Essential
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
