Job summary
As an Infrastructure
Engineer at Bridgewater, you will be responsible for supporting staff by
ensuring that our service users needs are met through the support and development
of the Trusts core Infrastructure. The role is flexible with hybrid working available and many opportunities
to develop to skills and learn new knowledge for the correct candidate
This is a technical role
where you will be working as part of the Infrastructure Team to implement, operate
and maintain a range of internal and cloud systems with a focus on Virtual Infrastructure
services on behalf of internal and external services. The correct candidate
will have experience in providing 3rd line level support, provide
periodic out of hours support and be able to travel between sites.
Main duties of the job
The main duties as an IT Infrastructure Engineer at Bridgewater include but are not limited to:
- Assisting in the implementation of digital innovative solutions throughout the entire process from design to project completion and ongoing support.
- Actively participating in developing and supporting the trusts core server infrastructure system to meet the needs of our services and external users.
- Deliver a high standard of 3rd line level of support and communication whilst supporting incidents reported by users within the agreed timescales whilst following the trusts processes and monitoring the escalation points.
- Work with 3rd party technical teams to help deliver projects which aim to meet to trusts digital strategy.
- Focus on identifying issues with the trusts core server infrastructure.
- Encourage a culture of maintaining the importance of cyber security through maintaining an up-to-date environment and following requirements from the trust, including change management and reporting of risks.
- Take responsibility of the creation and of concise, accurate and updated documentation and records relating to all systems.
You will be given the opportunity to build on and develop your own technical skills.
About us
At Bridgewater, our PEOPLE values shape how we deliver our
NHS services in your local community.
They help us deliver our mission to improve local health and
promote wellbeing in the communities we serve.
After all, values are about people and they were
created in partnership with our staff to reflect what they felt was important
to them
Here at Bridgewater our shared values flow through the organisation.
P- Person-centred not only in respect to our
patients but our leaders follow a person centred approach to staff members
allowing empowerment and well-being throughout our service.
E- Encouraging innovation allows all our staff to be
creative, you will be joining a team that can help you achieve your goals
whilst providing high standards of individualised care
O- Open - We are part of an NHS organisation who
wants to be open and honest with our patients and also our staff members.
P- Professionalism in nursing / Healthcare requires
a Healthcare Worker to adopt a holistic
and optimistic (yet still pragmatic) view on any situation, and always aim to
help others above all else
L- Location - Our bases are in the heart of the
community we serve allowing a greater understanding of the health inequalities
our residents face
E- Efficient and tight knit our teams work well
together we have a productive atmosphere which creates a positive working
environment
Job description
Job responsibilities
-
Provide
Engineer level technical input into the delivery of IT projects for Trust customers
and stakeholders.
-
Configuring
and maintaining the new strategic One Bridgewater private cloud hosting
solution enabling cutting edge recovery solutions
-
Interpret
and analyse technical data to produce Technical/MI reports for the IT
Management chain and relevant stakeholders supporting Trust security and vendor
license compliancy and informing strategic investment and procurement
-
Use
skills and knowledge to establish and maintain required security policies and
procedures thus ensuring the confidentiality and integrity of all Trust Systems
and Data. Achieved via Anti-Virus
provision, certification technologies and correct Logical Access models and including
all aspects of physical security.
-
Provide
on-going maintenance for Information Systems ensuring that all relevant
firmware, hotfixes, and service packs are applied, and the systems remain
robust and fit for purpose. Planning to
ensure capacity and providing through lifecycle management cradle to grave
procurement, implementation, integration, maintenance, manage to obsolescence,
securely decommissioning and recycling all associated physical and logical
infrastructure.
-
Plan,
manage and implement change for both BAU and Project delivery purposes. Ensuring risk management is paramount and
ITIL best practices are observed.
-
Proactive
monitoring and management of the Bridgewater infrastructure environment to
ensure maximum uptime and essential security mechanisms are fully functional to
guarantee the integrity of NHS data.
-
Actively participate
in the on-going technical development and documentation of IM&T processes
and procedures in line with the trusts corporate policy, objectives, and goals.
-
Responsible for
day-to-day operation and management of the backup infrastructure including
file system backup and recovery. Including Trust wide data archiving and
message journaling ensuring the integrity and availability meets all legal
requirements.
-
Maintain the risk
register, where appropriate managing and alleviating risk and where possible
resolving the risk. To be responsible for highlighting any major or developing
risks to the Infrastructure Manager or during CAB attendance.
-
Server build and provisioning
across both the cloud and virtual server estate. Providing all required physical/logical
infrastructure and installing, developing, testing, and integrating application
layer technologies.
-
Liaison with third
parties in the on-going maintenance of a range of managed services. Actively seeking and scrutinising future 3rd
party support agreements ensuring they are fit for purpose and at a cost that
offers the best value to the trust. In
cases where future support costs may be prohibitive, or the support/product
offered may not be in alignment with the Trusts future strategy devising and
implementing alternate solutions.
-
Provide guidance
and technical training (knowledge transfer) to members of teams within the
escalation path. Being a point of escalation
dealing directly with Infrastructure Specialists to provide root cause fixes.
-
To be fully
conversant with the Server Infrastructure and systems, including but not
limited to Microsoft Azure, VMware vSphere, Storage solutions including associated
fabric, Microsoft Windows server, and Active Directory.
-
Provide out of hours
on-call support.
-
The post holder
may be required to carry out other relevant duties as required
-
The post holder
may be asked to deputise for the Infrastructure Manager, attending meetings,
producing reports.
Job description
Job responsibilities
-
Provide
Engineer level technical input into the delivery of IT projects for Trust customers
and stakeholders.
-
Configuring
and maintaining the new strategic One Bridgewater private cloud hosting
solution enabling cutting edge recovery solutions
-
Interpret
and analyse technical data to produce Technical/MI reports for the IT
Management chain and relevant stakeholders supporting Trust security and vendor
license compliancy and informing strategic investment and procurement
-
Use
skills and knowledge to establish and maintain required security policies and
procedures thus ensuring the confidentiality and integrity of all Trust Systems
and Data. Achieved via Anti-Virus
provision, certification technologies and correct Logical Access models and including
all aspects of physical security.
-
Provide
on-going maintenance for Information Systems ensuring that all relevant
firmware, hotfixes, and service packs are applied, and the systems remain
robust and fit for purpose. Planning to
ensure capacity and providing through lifecycle management cradle to grave
procurement, implementation, integration, maintenance, manage to obsolescence,
securely decommissioning and recycling all associated physical and logical
infrastructure.
-
Plan,
manage and implement change for both BAU and Project delivery purposes. Ensuring risk management is paramount and
ITIL best practices are observed.
-
Proactive
monitoring and management of the Bridgewater infrastructure environment to
ensure maximum uptime and essential security mechanisms are fully functional to
guarantee the integrity of NHS data.
-
Actively participate
in the on-going technical development and documentation of IM&T processes
and procedures in line with the trusts corporate policy, objectives, and goals.
-
Responsible for
day-to-day operation and management of the backup infrastructure including
file system backup and recovery. Including Trust wide data archiving and
message journaling ensuring the integrity and availability meets all legal
requirements.
-
Maintain the risk
register, where appropriate managing and alleviating risk and where possible
resolving the risk. To be responsible for highlighting any major or developing
risks to the Infrastructure Manager or during CAB attendance.
-
Server build and provisioning
across both the cloud and virtual server estate. Providing all required physical/logical
infrastructure and installing, developing, testing, and integrating application
layer technologies.
-
Liaison with third
parties in the on-going maintenance of a range of managed services. Actively seeking and scrutinising future 3rd
party support agreements ensuring they are fit for purpose and at a cost that
offers the best value to the trust. In
cases where future support costs may be prohibitive, or the support/product
offered may not be in alignment with the Trusts future strategy devising and
implementing alternate solutions.
-
Provide guidance
and technical training (knowledge transfer) to members of teams within the
escalation path. Being a point of escalation
dealing directly with Infrastructure Specialists to provide root cause fixes.
-
To be fully
conversant with the Server Infrastructure and systems, including but not
limited to Microsoft Azure, VMware vSphere, Storage solutions including associated
fabric, Microsoft Windows server, and Active Directory.
-
Provide out of hours
on-call support.
-
The post holder
may be required to carry out other relevant duties as required
-
The post holder
may be asked to deputise for the Infrastructure Manager, attending meetings,
producing reports.
Person Specification
Qualifications
Essential
- Possessing a relevant and recognised ICT / Systems Qualification
- MCSA/MCSE
- MCIPT
- VMWare VCP
- AWS/Azure Certification
- Or equivalent relevant experience
Desirable
- ISEB Certificate in IT Service Management (ITIL) or equivalent
Experience
Essential
- Significant demonstrable relevant experience within a broad and complex IT infrastructure and operational environment equivalent to the above.
- Significant demonstrable experience dealing with high severity incidents and providing pro-active support solutions
Desirable
- Relevant experience of delivering ICT Project solutions
- A good understanding of infrastructure and security principles
Skills & Attributes
Essential
- Technical Knowledge of (a large proportion of) the following:
- Cloud Services (IAAS, PAAS and SAAS)
- Microsoft Azure/AWS
- Shared Storage Environments (SAN &NAS).
- Server Virtualisation Deployment/Installation (VMware).
- LAN/WAN technologies.
- MS Server Operating Systems (incl. 2008/2016/2019) and support tools.
- MS Active Directory Architecture.
- Multi-Domain/Forest Operating Environments.
- MS Active Directory Group Policies.
- Client/Server Antivirus Technologies.
- Proactive Server Monitoring Solutions.
- Centralised Patching (WSUS).
- Centralised Backup.
- Infrastructure Services (DNS/DHCP).
- IM&T infrastructure security best practices.
- Good understanding of Policy-based networking
- VPN and IPSec environments
Desirable
- Windows Scripting Languages
- Endpoint Encryption Technologies
- Understanding of Clinical Systems
- Windows 10
Job Specific Requirements
Essential
- Able to work as part of a Team. Able to take the technical lead in complex situations articulating and demonstrating why certain decisions/actions are necessary. Able to help develop via coaching colleagues in more junior technical roles.
- Ability to communicate effectively at all levels.
- Ability to communicate complicated IT Technical issues, in a way that can be understood by non-technical people.
- Able to work under own initiative and prioritise complex tasks. Able to work under pressure
- Willing to share information
- Able to deal effectively with users and suppliers
- Proactive outlook in the resolution of user issues
- Use of technical judgement and the ability to evaluate alternative courses of action.
- Analytical approach to tasks
Person Specification
Qualifications
Essential
- Possessing a relevant and recognised ICT / Systems Qualification
- MCSA/MCSE
- MCIPT
- VMWare VCP
- AWS/Azure Certification
- Or equivalent relevant experience
Desirable
- ISEB Certificate in IT Service Management (ITIL) or equivalent
Experience
Essential
- Significant demonstrable relevant experience within a broad and complex IT infrastructure and operational environment equivalent to the above.
- Significant demonstrable experience dealing with high severity incidents and providing pro-active support solutions
Desirable
- Relevant experience of delivering ICT Project solutions
- A good understanding of infrastructure and security principles
Skills & Attributes
Essential
- Technical Knowledge of (a large proportion of) the following:
- Cloud Services (IAAS, PAAS and SAAS)
- Microsoft Azure/AWS
- Shared Storage Environments (SAN &NAS).
- Server Virtualisation Deployment/Installation (VMware).
- LAN/WAN technologies.
- MS Server Operating Systems (incl. 2008/2016/2019) and support tools.
- MS Active Directory Architecture.
- Multi-Domain/Forest Operating Environments.
- MS Active Directory Group Policies.
- Client/Server Antivirus Technologies.
- Proactive Server Monitoring Solutions.
- Centralised Patching (WSUS).
- Centralised Backup.
- Infrastructure Services (DNS/DHCP).
- IM&T infrastructure security best practices.
- Good understanding of Policy-based networking
- VPN and IPSec environments
Desirable
- Windows Scripting Languages
- Endpoint Encryption Technologies
- Understanding of Clinical Systems
- Windows 10
Job Specific Requirements
Essential
- Able to work as part of a Team. Able to take the technical lead in complex situations articulating and demonstrating why certain decisions/actions are necessary. Able to help develop via coaching colleagues in more junior technical roles.
- Ability to communicate effectively at all levels.
- Ability to communicate complicated IT Technical issues, in a way that can be understood by non-technical people.
- Able to work under own initiative and prioritise complex tasks. Able to work under pressure
- Willing to share information
- Able to deal effectively with users and suppliers
- Proactive outlook in the resolution of user issues
- Use of technical judgement and the ability to evaluate alternative courses of action.
- Analytical approach to tasks
