Operational Service Manager
Leeds Community Healthcare NHS Trust
This job is now closed
We are looking for an enthusiastic and confident Operational Service Manager to work within the Community Neighbourhood Night Service, Leeds Community Healthcare. The Night Service is a neighbourhood service which operates over a 24 hour period to provide holistic high quality domiciliary nursing care to patients registered with a Leeds General Practitioner.
The service aims to reduce hospitalisation and promote discharges through robust multi-disciplinary working with internal services, external services / organisations and the third sector. The service supports palliative care patients to die in their preferred place of care.
The successful candidate will work collaboratively across the business unit with colleagues from Neighbourhood Services, Patient Flow, Administrative staff including external agency providers, Marie Curie and Commissioners.
If you are a compassionate leader with operational experience and are able to demonstrate our Trust Values and Behaviours 'How We Work' then we would encourage you to apply. As a Trust we can offer you access to a wide range of benefits including, flexible working opportunities, health and well-being services, generous annual leave to access to NHS discount sites.
If you have any questions or would like a informal conversation about the role we welcome you to make contact.
Main duties of the job
The post-holder will provide operational leadership and direction by supporting the integration and transformation of service delivery. The post-holder will be responsible for leading the safe, efficient and effective delivery of care within the service area, working closely with other clinical professional, and operational leads, and with partners across out health and care system.
The post-holder will be responsible for developing new and innovative service models and responding to the needs of our population. The post-holder will collaborate with others to embed a culture that promotes effective and inclusive team working and promotes staff health and wellbeing.
Who are we?
Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.
We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.
Leeds Community Healthcare NHS Trust encourages and supports staff to be vaccinated as this remains the best lines of defence against Covid 19.
Perks of the job
Our benefits range from generous annual leave to access to NHS discount sites. Here are some of the most important ones:
- 27-33 days annual leave plus bank holidays
- Highly regarded NHS Pension Scheme
- A supportive, structured preceptorship programme for all registered new starters
- Professional development opportunities including coaching, training and education support
- Salary sacrifice or lease car schemes
- Health and wellbeing including gym membership, occupational health service and priority access to mental health services
This post is part of the Adult Business Unit Leadership Team and will work collaboratively across the business unit. The post holder will provide operational leadership and direction by supporting the integration and transformation of service delivery. The post holder will be responsible for leading the safe, efficient and effective delivery of care within the service area, working closely with other clinical professional, and operational leads, and with partners across out health and care system.
The post holder will be responsible for developing new and innovative service models and responding to the needs of our population. The post holder will collaborate with others to embed a culture that promotes effective and inclusive team working and promotes staff health and wellbeing
2.1. Corporately responsible for the operational delivery of the service and for ensuring the delivery of the clinical pathways appropriate to field of work
2.2. Manage the delegated budget for the team and support the head of service to manage the overall service budget where appropriate
2.3. Ensures the effective and efficient use of resources e.g. staff, supplies to maintain the team establishment and comply with the service delivery model
2.4. Responsible for the line management and performance of a clinical/operational team within a specific service area and within line management structure specific to service area
2.5. Delegate, organise and prioritise autonomously to ensure the safe delivery of the service and making judgements in complex situations e.g. unexpected service demands
2.6. Ensures that all team and individual objectives are clearly defined within the wider Directorate framework and in line with Trusts objectives, using the appraisal process as a vehicle for this.
2.7. Takes responsibility for their own and others health and safety in the working environment.
2.8. Ability to make highly complex judgements, including in new or unfamiliar situations by analysing and interpreting a wide variety of complex information and data sources to compare options and to take action as appropriate.
2.9. Deliver information to the team and other services, teams or agencies using a variety of means
2.10. Promotes and represents service at a strategic level
2.11. Provides and receives highly complex, highly sensitive or highly contentious information where motivational, persuasive, empathetic, negotiating and reassurance skills are required whilst demonstrating an understanding of barriers to communication
2.12. Approaches each individual with care, compassion and sensitivity ensuring that these values are reflected in all aspects of the role including the management of compliments and complaints.