Job summary
LCH
formed in 2011 to provide community healthcare services for the people of
Leeds. We deliver services in or close to people's homes and work with the
whole family. Our workforce includes nurses, therapists, pharmacists,
non-registered and registered clinical staff. We are looking for a highly
motivated individual to join our Administration Services. This is a great
opportunity to join a hardworking and committed team of clinicians and
administrators.
The role is varied and busy. It would suit an individual who has previous
administrative experience, who can prioritise and organise a busy workload, use
their own initiative, communicate across all levels and has exceptional
attention to detail. Evidence of a good general education is essential,
together with good communication skills and good organisation ability. Must be
IT literate, knowledge of Microsoft packages and working within the NHS will be
an advantage.
Main duties of the job
CSRT Advanced Administrators provide office administrative support to the clinical teams, undertaking tasks which include:
Answering the telephone/point of contact
Dealing with sensitive or contentious queries
Liaising with other professionals within the Acute and community teams to help facilitate hospital discharges
Managing information using various IT and patient information systems
Processing incoming and onward referrals
Managing waiting lists
Booking and planning patient appointments
Managing staff rotas and diaries
Sending correspondence
Supervising the office facility and administrators within the team with the support of the Administration Services Coordinator
Training and mentoring new team members.
Producing basic reports
Stock management and procurement
Planning internal/external meetings and taking action notes/minutes
Other general office duties
CSRT operates Monday Friday, 8:30 16:30. There is no requirement to work evenings or weekends.
About us
Working for Leeds community Healthcare NHS Trust
Who are we?
Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.
We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.
Leeds Community Healthcare NHS Trust encourages and supports staff to be vaccinated as this remains the best lines of defence against Covid 19.
Perks of the job
Our benefits range from generous annual leave to access to NHS discount sites. Here are some of the most important ones:
27-33 days annual leave plus bank holidays
Highly regarded NHS Pension Scheme
A supportive, structured preceptorship programme for all registered new starters
Professional development opportunities including coaching, training and education support
Salary sacrifice or lease car schemes
Health and wellbeing including gym membership, occupational health service and priority access to mental health services
Job description
Job responsibilities
The post holder will
be a team player and
will
actively contribute to continuous service improvement
activities, including the maintenance and
improvement of quality to
ensure that services
are
delivered with a customer focus.
Key result areas
1.
Responsibility for communication and
relationships
Responsible for delivering
administrative support which requires
face
to face, telephony based and electronic contact
with service
users and other stakeholders, both external and internal to LCH.
Act
as a single point of contact for specific service/services.
Provide signposting advice
to guide colleagues,
service users and other stakeholders , including times when there may be barriers to understanding,
or where the communication could be conceived as complex (i.e. explaining
patient administration operating procedures to people who do not work in that
department.
Communication around sensitive issues such as performance for
supervisees, complaints from the public.
The post holder will engage with a range of stakeholders
both internal and external which may vary dependant on role.
Job description
Job responsibilities
The post holder will
be a team player and
will
actively contribute to continuous service improvement
activities, including the maintenance and
improvement of quality to
ensure that services
are
delivered with a customer focus.
Key result areas
1.
Responsibility for communication and
relationships
Responsible for delivering
administrative support which requires
face
to face, telephony based and electronic contact
with service
users and other stakeholders, both external and internal to LCH.
Act
as a single point of contact for specific service/services.
Provide signposting advice
to guide colleagues,
service users and other stakeholders , including times when there may be barriers to understanding,
or where the communication could be conceived as complex (i.e. explaining
patient administration operating procedures to people who do not work in that
department.
Communication around sensitive issues such as performance for
supervisees, complaints from the public.
The post holder will engage with a range of stakeholders
both internal and external which may vary dependant on role.
Person Specification
Qualifications
Essential
- NVQ Level 3, Higher National Certificate (HNC) or equivalent experience.
- Educated to GCSE level (including English and mathematics) or equivalent practical knowledge and experience
Desirable
- First Aid Certificate.
- Managing Safely Certificate.
- Fire Warden certified.
- Nationally recognised Health and Safety qualification e.g. IOSH.
- CMI Level 3 Diploma In management
Experience
Essential
- Experience of maintaining one or more information systems, managing storage and retrieval of information or records.
- Experience of working in a busy Admin office.
- Experience paying attention to detail within tight deadlines whilst dealing with frequent unpredictable interruptions.
- Experience of being a team player with the ability to support and advise others in the performance of their roles as required.
Desirable
- Ability to self-manage.
- Ability to meet deadlines.
Skills and Attributes
Essential
- Proven ability to understand and react appropriately to risks and issues.
- Ability to work consistently, methodically and reliably under pressure.
Desirable
- Ability to self-manage.
- Ability to meet deadlines.
Knowledge
Essential
- Sound working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, SharePoint and Microsoft team packages.
- Knowledge of the importance of information governance, i.e. maintaining the confidentiality of information, storing information in the right place and making sure information is recorded clearly and accurately.
- Knowledge of administrative procedures relating to work area acquired through on the job training
Desirable
- Intermediate level knowledge of Microsoft Office software packages.
Person Specification
Qualifications
Essential
- NVQ Level 3, Higher National Certificate (HNC) or equivalent experience.
- Educated to GCSE level (including English and mathematics) or equivalent practical knowledge and experience
Desirable
- First Aid Certificate.
- Managing Safely Certificate.
- Fire Warden certified.
- Nationally recognised Health and Safety qualification e.g. IOSH.
- CMI Level 3 Diploma In management
Experience
Essential
- Experience of maintaining one or more information systems, managing storage and retrieval of information or records.
- Experience of working in a busy Admin office.
- Experience paying attention to detail within tight deadlines whilst dealing with frequent unpredictable interruptions.
- Experience of being a team player with the ability to support and advise others in the performance of their roles as required.
Desirable
- Ability to self-manage.
- Ability to meet deadlines.
Skills and Attributes
Essential
- Proven ability to understand and react appropriately to risks and issues.
- Ability to work consistently, methodically and reliably under pressure.
Desirable
- Ability to self-manage.
- Ability to meet deadlines.
Knowledge
Essential
- Sound working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, SharePoint and Microsoft team packages.
- Knowledge of the importance of information governance, i.e. maintaining the confidentiality of information, storing information in the right place and making sure information is recorded clearly and accurately.
- Knowledge of administrative procedures relating to work area acquired through on the job training
Desirable
- Intermediate level knowledge of Microsoft Office software packages.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
