0-19 Health Care Support Worker

Job description

Job responsibilities

Job Purpose

The post holder will be providing direct and indirect patient care independently but with support available from a supervisor within the clinical area. In doing so, they will support the assessment of service users and implementation of programmes of care delegated to them by the appropriate staff member ensuring that they practice within their sphere of competence and knowledge. The post holder will work within a range of procedures and pathways in which they have received training in order to be competent.

Key Responsibilities

1. Clinical

1.1. The post holder will implement programmes of care within the limits of the procedures and pathways in which they have achieved competence.

1.2. Support and assist other staff members to deliver care as delegated and directed

1.3. Demonstrates developed physical skills obtained through practice and training e.g. accuracy, dexterity and coordination to complete routine tests within agreed pathways of care, manipulate equipment.

1.4. Observes and evaluates progress, condition or levels and reports to clinician, ensuring that accurate and timely record keeping is achieved

1.5. Able to identify risk or changes in condition and are responsible for taking action and alerting the appropriate staff member

1.6. Exchanges factual information with service users using persuasion, reassurance, tact and empathy and addressing barriers to understanding to engage the individual in their care and gain valid consent; ensure that all discussions are recorded in an accurate and timely manner in the patient record

1.7. Engages and actively involves the individual and, if appropriate, their family/carer, in their assessment, programme of treatment and/or care, if directed to do so by the responsible professional, by using person-centred techniques to promote a culture of self care, involvement and empowerment

1.8. Prioritises their own workload and understands the boundaries of their practice; may plan tasks for others e.g. patient groups, arranging for more junior staff to support groups

1.9. Approaches each individual with care, compassion and sensitivity ensuring that these values are reflected in all aspects of role

1.10. Be responsible for delegated administration tasks and management of resources within the clinical area e.g. stock control, basic equipment cleaning, specific clinical tasks to support the smooth running of a clinic.

1.11. To comply with the organisations Infection Prevention and Control requirements, including bare below the elbows dress code for staff with a direct care delivery role.

2. Leadership

2.1. Ensures that a professional service and image is maintained at all time, thereby acting as a role model to all staff

2.2. Supports a leadership style which is underpinned by strongly held values around equality, diversity and openness; effectively builds and maintains relationships with team members.

2.3. Ensures the effective and efficient use of resources within their own sphere of responsibility e.g. equipment stocks and supplies.

2.4. Demonstrates clinical leadership in everyday practice through identifying creative and innovative ideas in order to develop quality service provision and supporting initiatives as an active member of the team.

2.5. Demonstrates resilience when responding to challenge, change and complex or difficult situations

2.6. Inspires others to be positive in their support of continuous improvement.

2.7. Ensures that individual objectives are clearly defined within the wider Directorate framework and in line with Trusts objectives, using the appraisal process as a vehicle for this.

2.8. Takes responsibility for their own and others health and safety in the working environment.

Person Specification

Skills and Attributes

Essential

• Competent IT skills e.g. word processing, email.
• Effective verbal, non-verbal and written communication skills including communicating factual information to service users / carers.
• Basic risk assessment skills.
• Displays care, compassion, sensitivity and responsiveness to other peoples feelings and needs.
• Able to work as part of a team, co-operating to work together and in conjunction with others and willing to help and assist wherever possible.
• Able to develop, establish and maintain positive relationships with others both internal and external to the organisation and with patients and their carers.
• Able to work under pressure, dealing with peaks and troughs in workload.
• Positive and flexible attitude to dealing with change;
• willing to change and accept change and to explore new ways of doing things and approaches.
• Highly motivated and reliable.

Desirable

• Basic clinical skills.

Qualifications

Essential

• Must be willing to participate in any relevant training/qualification identified to develop skills required to carry out duties e.g. Support Worker Competency Framework.
• Qualification to NVQ Level 3 or equivalent experience.
• GCSE English grade 9 to 4 or equivalent experience.

Desirable

• Evidence of previous learning related to clinical area.

Experience

Essential

• Experience of working with the general public.
• Experience of organising and prioritising own workload.
• Experience of working as part of a team.

Desirable

• Experience of working in health or social care settings without direct supervision.
• Experience of relevant clinical area e.g. children.
• Experience of participating in clinical supervision.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Community Healthcare NHS Trust

Address

Stockdale House, Headingley Office Park

Victoria Road

Leeds

West Yorkshire

LS6 1PF

Employer's website

https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab)