Leeds Community Healthcare NHS Trust

Business Support Administrator - Children's Business Unit

Information:

This job is now closed

Job summary

We are seeking a highly motivated and organised individual to join our dedicated team as an Administrator in the Business Support Team for the Children's Business Unit (CBU). This is a fantastic opportunity to play a key role in supporting the delivery of services for children and families in the Leeds community. This role supports the Admin Coordinator and the Children's Management Team in Leeds Community Healthcare, supporting in the diary management and general admin for the Senior Leadership Team.

Main duties of the job

Key duties of this role include but are not exclusive to: Admin support for the Admin Lead of the CBU. Assisting in managing Diaries. Supporting meetings. Event Launches Support. Desk bookings and Meeting Room bookings, Liaising with other Business Units and Services within the CBU. Admin support for the Head of Strategy. Sharing information from other sources with all CBU staff and teams. Creating letters, flyers and other CBU promotional resources. Placing orders if necessary. Use of Microsoft packages including Excel, Word, PowerPoint, Forms and Teams.

About us

Working for Leeds community Healthcare NHS Trust

Who are we?

Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.

We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.

Leeds Community Healthcare NHS Trust encourages and supports staff to be vaccinated as this remains the best lines of defence against Covid 19.

Perks of the job

Our benefits range from generous annual leave to access to NHS discount sites. Here are some of the most important ones:

  • 27-33 days annual leave plus bank holidays
  • Highly regarded NHS Pension Scheme
  • A supportive, structured preceptorship programme for all registered new starters
  • Professional development opportunities including coaching, training and education support
  • Salary sacrifice or lease car schemes
  • Health and wellbeing including gym membership, occupational health service and priority access to mental health services

Details

Date posted

14 December 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9833-SH-CC-749-23

Job locations

Building 3 White Rose Park

Millshaw Park Lane

Leeds

LS11 0DL


Job description

Job responsibilities

The Administrator Role supports the provision of efficient and effective administrative services to the organisation in order to meet identified business needs.

This role is often the first point of contact into a service and may involve a range of tasks including providing a reception service, meeting and greeting visitors to the building and undertaking a range of administrative services e.g. dealing with post and parcels, replenishing/ordering stock, record keeping, referral management, booking appointments, signposting appropriately.

The post holder will be a team player and will actively contribute to continuous service improvement activities, including the maintenance and improvement of quality to ensure that services are delivered with customer focus.

Key result areas

1. Responsibility for communication and relationships

Provide excellent customer service during face to face/telephone reception service using verbal and written communication to liaise with staff, directorates, the public, patients and visitors.

Deal with queries, either via telephone, face to face or electronically, promptly and efficiently to ensure that an accurate and quality information. Service is provided to staff and visitors.

Gather information from a range of relevant internal and external sources to inform own work e.g. stationery and/or office machinery supplier information.

Proactively contribute to the work of the whole team.

Seek help when needed in order to complete own work effectively.

Be open to taking on different roles.

The post holder will engage with a range of stakeholders both internal and external which may vary dependent on role.

2. Responsibility for analysis and judgement

Follow instructions given to resolve issues for incidents reported from a variety of sources.

Identify issues and escalate for resolution, assisting services with stock control/ordering, rearranging/cancelling appointments.

Job description

Job responsibilities

The Administrator Role supports the provision of efficient and effective administrative services to the organisation in order to meet identified business needs.

This role is often the first point of contact into a service and may involve a range of tasks including providing a reception service, meeting and greeting visitors to the building and undertaking a range of administrative services e.g. dealing with post and parcels, replenishing/ordering stock, record keeping, referral management, booking appointments, signposting appropriately.

The post holder will be a team player and will actively contribute to continuous service improvement activities, including the maintenance and improvement of quality to ensure that services are delivered with customer focus.

Key result areas

1. Responsibility for communication and relationships

Provide excellent customer service during face to face/telephone reception service using verbal and written communication to liaise with staff, directorates, the public, patients and visitors.

Deal with queries, either via telephone, face to face or electronically, promptly and efficiently to ensure that an accurate and quality information. Service is provided to staff and visitors.

Gather information from a range of relevant internal and external sources to inform own work e.g. stationery and/or office machinery supplier information.

Proactively contribute to the work of the whole team.

Seek help when needed in order to complete own work effectively.

Be open to taking on different roles.

The post holder will engage with a range of stakeholders both internal and external which may vary dependent on role.

2. Responsibility for analysis and judgement

Follow instructions given to resolve issues for incidents reported from a variety of sources.

Identify issues and escalate for resolution, assisting services with stock control/ordering, rearranging/cancelling appointments.

Person Specification

Skills and Attributes

Essential

  • Ability to undertake surveys or audits as necessary
  • Delivering attention to detail within tight deadlines with frequent interruptions
  • Experience of retrieving information from various systems/applications
  • Ability to adapt to new changes implemented to the organisation such as incorporating new supplier systems as released
  • Ability to work consistently, methodically and reliably under pressure
  • Team player with the ability to support others in the performance of their roles as required

Desirable

  • Touch typing skills

Qualifications

Essential

  • Educated to GCSE level (including English and Mathematics) OR equivalent practical knowledge and experience

Desirable

  • First Aid Certificate
  • Managing Safely Certificate

Experience

Essential

  • Sound working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, SharePoint and Microsoft team packages
  • Knowledge of the importance of information governance, i.e. maintaining the confidentiality of information, storing information in the right place and making sure information is recorded clearly and accurately

Desirable

  • Knowledge of the Data Protection Act

Location

Essential

  • Must be willing to travel to locations other than contracted base as and when required by the LCH.
Person Specification

Skills and Attributes

Essential

  • Ability to undertake surveys or audits as necessary
  • Delivering attention to detail within tight deadlines with frequent interruptions
  • Experience of retrieving information from various systems/applications
  • Ability to adapt to new changes implemented to the organisation such as incorporating new supplier systems as released
  • Ability to work consistently, methodically and reliably under pressure
  • Team player with the ability to support others in the performance of their roles as required

Desirable

  • Touch typing skills

Qualifications

Essential

  • Educated to GCSE level (including English and Mathematics) OR equivalent practical knowledge and experience

Desirable

  • First Aid Certificate
  • Managing Safely Certificate

Experience

Essential

  • Sound working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, SharePoint and Microsoft team packages
  • Knowledge of the importance of information governance, i.e. maintaining the confidentiality of information, storing information in the right place and making sure information is recorded clearly and accurately

Desirable

  • Knowledge of the Data Protection Act

Location

Essential

  • Must be willing to travel to locations other than contracted base as and when required by the LCH.

Employer details

Employer name

Leeds Community Healthcare NHS Trust

Address

Building 3 White Rose Park

Millshaw Park Lane

Leeds

LS11 0DL


Employer's website

https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab)

Employer details

Employer name

Leeds Community Healthcare NHS Trust

Address

Building 3 White Rose Park

Millshaw Park Lane

Leeds

LS11 0DL


Employer's website

https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Administration Coordinator

Jamil Bouncir

jbouncir@nhs.net

07912487008

Details

Date posted

14 December 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9833-SH-CC-749-23

Job locations

Building 3 White Rose Park

Millshaw Park Lane

Leeds

LS11 0DL


Supporting documents

Privacy notice

Leeds Community Healthcare NHS Trust's privacy notice (opens in a new tab)