Job summary
The
Administration Review within Leeds Community Healthcare has led to the
development of several Neighbourhood Administration Coordinator roles across
the city.
As
a Neighbourhood Administration Coordinator, you will work closely with the
Neighbourhood Team Coordinator and Management Support Officer. You will line
manage a team of administration staff to ensure that daily tasks are completed
to required standards. You will work collaboratively with colleagues across
other portfolios and hubs to ensure that the Service is adequately staffed.
The
Service operates 7am 5pm seven days a week, therefore there will be a
requirement for flexibility as there may be a need for you to work outside of
core hours on evenings. There is also an expectation to work weekends on a rota
basis. This is an exciting time within the Administration Service and these
roles provide an opportunity for the right people to work with us to continue
to provide outstanding administrative support.
Main duties of the job
The
ideal candidate for this role will have excellent communication, interpersonal
and IT skills as well as having a passion for providing high quality support to
patients and colleagues. You will have experience of working in a busy office
environment, excellent time management skills and the ability to organise,
prioritise and meet deadlines with an ability to work under pressure.
Experience
of supervising staff is required as you will directly supervise and line manage
administrative staff within your portfolio. You must therefore be able to adapt
and prioritise your own workload as well as the workload of direct
reports/administrative colleagues.
About us
Working for Leeds community Healthcare NHS Trust
Who are we?
Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.
We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.
Leeds
Community Healthcare NHS Trust encourages and supports staff to be vaccinated
as this remains the best lines of defence against Covid 19.
Perks of the job
Our benefits range from generous annual leave to access to NHS discount sites. Here are some of the most important ones:
- 27-33 days annual leave plus bank holidays
- Highly regarded NHS Pension Scheme
- A supportive, structured preceptorship programme for all registered new starters
- Professional development opportunities including coaching, training and education support
- Salary sacrifice or lease car schemes
- Health and wellbeing including gym membership, occupational health service and priority access to mental health services
Job description
Job responsibilities
The Neighbourhood
Administration Coordinator will be the day-to-day manager for a number of
administrative staff, carrying out some line management responsibilities and
sometimes holding a delegated budget
The post holder will
be a team player and
will
actively contribute to continuous service improvement
activities, including the maintenance and
improvement of quality to
ensure that services
are
delivered with a customer focus.
Key result areas
1.
Responsibility for communication and
relationships
Regularly communicate with a range of stakeholders via telephone and
email, to
support delivery of service.
Maintain effective
liaison with stakeholders
and
manage enquiries through to resolution ensuring they are kept informed of progress.
Be aware of service users and stakeholders needs through regular communication and
updates.
Effectively and
efficiently deal
with staff who
have
raised service issues, ensuring that they
are understood and
accurately documented,
demonstrating the use
of initiative where
appropriate.
Provide
updates and solutions
as issues progress, e.g. audit
outcomes.
Provide
assistance and ongoing support to
staff.
Be
a focal point for team communications and co-ordination with
other
business support functions within LCH.
Work with
stakeholders to ensure
smooth
delivery of services, negotiating where
issues arise to gain resolutions, and managing the
day-to-day relationships.
Handle sensitive information
in a confidential manner and ensure accuracy in all
documentation that
is
communicated to all
parties.
The post holder will engage with a range of stakeholders both internal and external which may vary
dependant role.
Job description
Job responsibilities
The Neighbourhood
Administration Coordinator will be the day-to-day manager for a number of
administrative staff, carrying out some line management responsibilities and
sometimes holding a delegated budget
The post holder will
be a team player and
will
actively contribute to continuous service improvement
activities, including the maintenance and
improvement of quality to
ensure that services
are
delivered with a customer focus.
Key result areas
1.
Responsibility for communication and
relationships
Regularly communicate with a range of stakeholders via telephone and
email, to
support delivery of service.
Maintain effective
liaison with stakeholders
and
manage enquiries through to resolution ensuring they are kept informed of progress.
Be aware of service users and stakeholders needs through regular communication and
updates.
Effectively and
efficiently deal
with staff who
have
raised service issues, ensuring that they
are understood and
accurately documented,
demonstrating the use
of initiative where
appropriate.
Provide
updates and solutions
as issues progress, e.g. audit
outcomes.
Provide
assistance and ongoing support to
staff.
Be
a focal point for team communications and co-ordination with
other
business support functions within LCH.
Work with
stakeholders to ensure
smooth
delivery of services, negotiating where
issues arise to gain resolutions, and managing the
day-to-day relationships.
Handle sensitive information
in a confidential manner and ensure accuracy in all
documentation that
is
communicated to all
parties.
The post holder will engage with a range of stakeholders both internal and external which may vary
dependant role.
Person Specification
Qualifications
Essential
- 5 GCSEs including English and mathematics (or equivalent)
Desirable
- CMI Level 4 Diploma in Management and Leadership
Experience
Essential
- Good working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, Share Point and Microsoft team packages.
- Knowledge of the importance of information governance, i.e. maintaining the confidentiality of information, storing information in the right place and making sure information is recorded clearly and accurately.
- Experience of maintaining one or more information systems, managing storage and retrieval of records.
Desirable
- Intermediate level knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, Share Point and Microsoft Team software packages
Skills and Attributes
Essential
- Good written communication skills, including grammar and spelling
- Experience of maintaining filing systems both electronically and manually
- Experience of arranging and supporting meetings; taking notes, observing procedures and distributing meeting papers
- Proven ability to understand and react appropriately to risks and issues.
- Ability to adapt to new changes implemented by the organisation
- Proven ability to work collaboratively in a dispersed team
Desirable
- Customer service experience
Person Specification
Qualifications
Essential
- 5 GCSEs including English and mathematics (or equivalent)
Desirable
- CMI Level 4 Diploma in Management and Leadership
Experience
Essential
- Good working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, Share Point and Microsoft team packages.
- Knowledge of the importance of information governance, i.e. maintaining the confidentiality of information, storing information in the right place and making sure information is recorded clearly and accurately.
- Experience of maintaining one or more information systems, managing storage and retrieval of records.
Desirable
- Intermediate level knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, Share Point and Microsoft Team software packages
Skills and Attributes
Essential
- Good written communication skills, including grammar and spelling
- Experience of maintaining filing systems both electronically and manually
- Experience of arranging and supporting meetings; taking notes, observing procedures and distributing meeting papers
- Proven ability to understand and react appropriately to risks and issues.
- Ability to adapt to new changes implemented by the organisation
- Proven ability to work collaboratively in a dispersed team
Desirable
- Customer service experience
